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Find a Location

Arbour Counseling Services has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arbour Counseling Services

      14 Fordham Rd Allston, MA 02134-3006

    • Arbour Counseling Services

      411 Chandler St Worcester, MA 01602-3339

    • Arbour Counseling Services

      100 George P Hassett Dr Medford, MA 02155-3258

    • Arbour Counseling Services

      1082 Davol St Fall River, MA 02720-1124

    • Arbour Counseling Services

      116 Summer St Haverhill, MA 01830-6032

    Business ProfileforArbour Counseling Services

    Mental Health Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Arbour Counseling Services, A division of HRI Clinics, Inc. is specializes in individual, couple and group counseling services for all ages. In addition, the company provides and specializes in the following areas: Addictions Recovery, Child and Adolescent Pshchiatry Trauma Services, Women's Issues and Developmental Disabilities. The company was established and incorporated in Massachusetts in 1981. The company employs 40 people. Ms. Ruth Kinghorn is the Director, Mr. John Fletcher is the CEO, and Ms. Jennifer Whitman is the Office Manager. Any questions or problems should be directed to the attention of Ms. Whitman.

    Business Details

    This is a multi-location business.

    Find a Location

    Arbour Counseling Services has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arbour Counseling Services

        14 Fordham Rd Allston, MA 02134-3006

      • Arbour Counseling Services

        411 Chandler St Worcester, MA 01602-3339

      • Arbour Counseling Services

        100 George P Hassett Dr Medford, MA 02155-3258

      • Arbour Counseling Services

        1082 Davol St Fall River, MA 02720-1124

      • Arbour Counseling Services

        116 Summer St Haverhill, MA 01830-6032

      Location of This Business
      14 Fordham Rd, Allston, MA 02134-3006
      BBB File Opened:
      12/31/2000
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Incorporated:
      1/1/1981
      Type of Entity:
      Corporation
      Number of Employees:
      600
      Alternate Business Name
      • Arbour Counseling Services, Woburn
      • Arbour counseling service, Haverhill
      • HRI Clinics, Inc.
      Business Management
      • Ms. Jennifer Whitman, Billing Manager
      • Mr. Eric Ekberg, CEO
      • Mr. Leon DeMartin, CFO
      • Mr. Arni Casareale, COO
      • Ms. Kelly Bauks, Director of Compliance
      • Ms. Christine Studley, Director of Human Resources
      • Ms. Shakuntala Anderson, Director of Community Relations
      Contact Information

      Principal

      • Ms. Jennifer Whitman, Billing Manager
      • Ms. Kelly Bauks, Director of Compliance

      Customer Contact

      • Ms. Jennifer Whitman, Billing Manager
      • Ms. Kelly Bauks, Director of Compliance
      • Ms. Christine Studley, Director of Human Resources
      • Ms. Shakuntala Anderson, Director of Community Relations
      Additional Contact Information

      Fax Numbers

      • (781) 305-3784
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kaitlin T

      1 star

      06/10/2024

      I have been going to Arbour counseling since I was 18. I am 37 years old now I have been Medication And never gave any problems with my appointments or making them I was rudely called by an Arbour counseling representative from the *************** which I have been going to for 20 years. Talk to me like a child and tell me I couldnt get my medication anymore through them. the reason why she said that is because my therapist who used to be at Arbour counseling left and went to a different practice in the same building. There was an agreement that I could still see my medication doctor at Arbour and continues it to see my therapist that I had spent so long working on my issues and gaining trust with. This call was sudden abrupt and rude. They gave me no assistance in finding somewhere else to receive my medication. I have called several times now to get my medical records faxed over to my new medication doctor and continue to not get a response. Used to be a good place to go but now, things have gone downhill so much that they cant even provide good service And return calls in a timely manner for their patients. If anybody takes medication, they will know what I am saying when I say how terrifying it is to have a doctor call you and tell you you cant get any of your medications anymore that you have been on for 20 years and they have no assistance for you to find somewhere new to go. And let me remind you that I did nothing wrong. I made all my appointments and was always respectful. Ever since *****, the previous Director ***** left the whole place is so unprofessional full of medication doctors who just prescribe whatever because they are like 90 years old. I think it is horrible business to end a relationship with a 20 year patient the way that they did. I highly advise anybody looking for a doctor or therapist or is currently a patient at Arbour counseling to seek a different medication/therapist office.

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