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          Herb Chambers Toyota Scion of Boston has 1 locations, listed below.

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            Business ProfileHerb Chambers Toyota Scion of Boston

            New Car Dealers

            Contact Information

            32 Brighton Ave

            Allston, MA 02134-2310

            Get Directions
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            Email this Business
            (617) 787-1700

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Herb Chambers Toyota Scion of Boston is an automobile dealer that sells and services new and used Toyota automobiles.

            Business Details

            Location of This Business
            32 Brighton Ave, Allston, MA 02134-2310
            Email this Business
            BBB File Opened:
            3/24/2006
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            3/1/1999
            Type of Entity:
            Corporation
            Number of Employees:
            78
            Business Management
            • Mr. Howie Reske, General Manager
            Contact Information

            Principal

            • Mr. Howie Reske, General Manager

            Customer Contact

            • Mr. Howie Reske, General Manager
            Additional Contact Information

            Fax Numbers

            • (617) 783-3010
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have complaint about the noise of the car from the bottom after I changed a wheel/rim on this location.I got the response, Your service visit on June 14, 2022, Repair Order number ******, we replaced a left rear rim and a left rear tire due to being damaged. The warranty is 12 months or ****** miles whichever comes first, for any defects on repairs. The reason we ask for a diagnostic charge, it's just in case the issue your having with your vehicle has nothing to do with the parts we replaced on your previse visit. Mr. ** you will only be charged if the issue has nothing to do with the wheel or rim, we installed. The diagnostic charge is added to repair of the vehicle. We strive to provide an exceptional experience for all of our customers.If you would like us to take a look at your vehicle. I can discount the diagnostic charge down to $60.00. I do not satisfy this response since the sketch noise is only coming after the changes of the wheel and rim. I guess they did something wrong on the maintenance but they want to charge not only the dianosis but maybe more later. I do not know how should I trust them since this happened before that they diagnosis something wrong and asked me to change something.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            N. S.

            06/08/2022

            Went in for an oil change left with my engine light on. Drove back and was told it has nothing to do with the oil change. My light was NEVER on when I went in. They would not do anything for it. My car drove terribly - brakes didnt work well, car rumbled like something was loose AFTER my oil change. My husband took it to autozone and found that the air filter casing was disconnected which stopped the air flow to the mass air flow sensor Which caused the check engine light to go on. Herb Chambers Toyota is turning into an untrustworthy business. Maybe this would not have happened to a man which shows how despicable these guys are. ****** kept telling me the check engine light had nothing to do with the oil change. Which begs the question, why then did the check engine light come on and WHY was the mass air flow disconnected if I take my car in for an oil change and a 5 point check? Even **** the manager refused to look at the car when I asked the same question about the check engine light. BEWARE! This is now a very fraudulent business. Check other yelp reviews.

            Herb Chambers Toyota Scion of Boston Response

            06/11/2022

            Good Morning Nazneen,I am very sorry if our team dropped the ball. Please accept my apology and please feel free to reach out to me directly in the future with any questions or concerns.Thanks, ********************* General Manager

            Customer Response

            10/06/2022

            Sorry for the late response. I just wanted to make sure that others could read this and be forewarned. In response to your request for me to come back in, - I say NO THANK YOU! You have lost my trust. The couple times I have been there, I have felt like you have not given your best in terms of service. I do NOT TRUST YOU or YOUR COMPANY.

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