ComplaintsforThe Hamilton Company, Inc.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: December 7, 2022.Amount of money you paid the business: $4,600 (deposit).What the business committed to provide you: A refund of the deposit in the amount of $4,600 to the address provided.Nature of the dispute: The company has repeatedly failed to return the security deposit as promised, despite multiple follow-*** through emails, calls, and in-person visits.Has the business tried to resolve the problem: The business has acknowledged the owed deposit multiple times and has provided varying explanations for the delay, but has yet to refund the amount.Account/order/tracking ***************** involves **************************** of the problem:After signing the move-out form on December 7, 2022, I was assured by email that my deposit refund of $4,600 would be returned to my address. On March 1, 2023, I sent an email asking for an update, and was informed it had been mailed months ago. On May 2, I sent an email again for the status of the deposit and restate the address. No one responded. On June 22, I sent an email and asked again for an update. One day later, I got a reply if I was asking for a reissue. I replied that would be appreciated and provided them with a new address. I never heard anything back. After an in-person visit on July 7, I was told the check would be ready to pick up from the office the next week. On July 17, I visited the office again and was told I could get the check by the end of that week. On July 20, I called the office and asked for an update. The person on the phone indicated there was still no clarity on when the check would be issued. My recent emails on August 7 and 14 have been met with silence. The continuous delay and lack of clear communication from the company regarding my deposit refund is highly concerning. As a previous tenant, I demand an immediate resolution. If not addressed promptly, I am prepared to take legal action.

  Customer response

  08/27/2023

  Dear Better Business Bureau,

  Thank you for following up on my complaint regarding the Hamilton Company.

  
  As of August 27, 2023, I have not received any communication or response from the Hamilton Company regarding the unresolved issue of my deposit refund. I remain deeply concerned by their lack of responsiveness, especially given the numerous attempts I've made to resolve this matter amicably and directly with them.
  The absence of a resolution not only causes financial distress but also affects my trust in their business practices. It's disappointing to experience such a prolonged and unaddressed concern, especially after having trusted the company with my tenancy.

  
  I kindly request BBB's continued assistance in mediating this complaint, as I seek a prompt and fair resolution. I'm hopeful that, with BBB's involvement, the Hamilton Company  will be more inclined to address the matter promptly.

  
  Once again, I appreciate BBB's efforts in this regard and look forward to a positive outcome.

  
  Best regards,
  *********************, ********************

  
  
  

  
  

  

  Business response

  09/12/2023

  Hello, 

  We are committed to assisting you and making sure that any monies or deposits on account that are owed to you are refunded properly. In order to resolve this, I will need you to provide me with more information including which apartment building and unit number you previously resided at so we can further look into your account and make ************ refunds are resolved. Please email me this information directly at: ************************************ 

  Once I receive this information, we can further investigate with the Property Manager and Accounting team. 

  Thank you, 

  *********************************** - Marketing Manager

  The Hamilton Company

• Initial Complaint

  08/08/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am a landlord that rents a cottage, where the tenant is trying to break her lease. The tenant is delinquent on rent and has left the premises, with much of her belongings still in the cottage. I received a call from ********************** on 8/5/21, identifying herself as the Director of ************************************** with The Hamilton Company. She said that she is acting as an agent for my tenant.In one of several emails, she **** up a mutual agreement letter, whereby I release my landlord rights in exchange for the tenant to remove her belongings and clean the cottage. The security deposit, she assured me, will cover any damages. I explained that neither she nor I have seen how the premises looks, so for her to give her assurance was irresponsible as a real estate professional. She admonished me for not accepting the mutual agreement and advised my tenant to file a harassment order against me. Is The Hamilton Company aware they are at risk of "respondeat superior"?

  

  Business response

  08/09/2021

  Hello, this matter is actually not related to The Hamilton Company at all ---- I spoke with *******************, who does work in our commercial leasing department: this person and her have had dealings relating to a personal, non-work related matter.

  She was helping her family friend deal with this person (the landlord) and she only referenced her job as it pertains to her experience in real estate. This has nothing to do with The Hamilton Company and has no affiliation with us, which she made clear to this individual. This person is disgruntled about a personal matter with one of our employees. 

  Customer response

  08/09/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  It is not clear that she is conducting herself in a personal capacity, as all her emails are signed with the company information and is sent from her company email address (see attached).  I am not "disgruntled", but simply making The Hamilton Company aware of the unethical and irresponsible practices of its employee.  I am specifically speaking of the employee acting as legal counsel by drawing up binding documents, and advising her client to file a harassment order in an attempt to break a lease. You may also want to question the employee about using company resources (phone/email/work hours) to conduct this so-called personal matter.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business response

  08/10/2021

  After reviewing the details of the rebuttal comments sent by the complainant, I do want to clarify it was not my intention to offend this individual, especially with the use of the word "disgruntled" --- this is simply the term in which I thought best described the demeanor and encounters relayed to me by our employee who was named in the original complaint ---- who informed and assured me that this was a personal matter and not anything related to The Hamilton Company. We believe that our employee corresponded with this individual and referenced her position with our company solely to define her knowledge in the real estate field and not in any way to intentionally affiliate our company with this personal matter. Although it does remain a personal matter between ******************* and this complainant and these matters have no actual affiliation with The Hamilton Company, we will be looking deeper into our employee's use of our company's email address/signature. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩