ComplaintsforRescue Force Heating & Air

• Initial Complaint

  11/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We received a charge from Rescue Force in October of 2022 for a service that was not performed. This was a $300 charge for a service plan we did NOT sign up for, and no confirmation pre charge was done. This company is run by what seems to be an answering service and we have called for WEEKS to get this resolved and NOBODY calls us back. We asked if they would be able to simply reverse it since this service was...not performed or asked for and they insisted someone had been to our home. This is 100% false- I work from home and in order for them to perform any work on our heating system I would need to let them in. I want my money back IMMEDIATELY and I would like SOMEONE TO CALL ME.

  Customer response

  11/26/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a past customer of their service. I cancelled their service when it became apparent they were not doing what I expected form them. I called to tell them I was cancelling my service and to not put any further charges on my credit card on file with them. Today they charged my card $295.00 for HVAC Oil. I called to have them credit my account. I was told a supervisor would call me back. My past history with these people is no one ever calls back. I am also going to call my credit card company to see if I can stop the charge

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company sent technicians to our house on 10/21 due to an issue with the thermostat in our upstairs area reading in the 80s, and the baseboard heaters producing an unbearable amount of heat, despite the thermostat being turned off. They told us they couldnt find a problem, that everything was working as it should be, and charged us a $99 diagnostic fee for this visit.A few days later when we needed heat in the house, we noticed that the same problem was happening with the upstairs temperature remaining in the 80s with the thermostat turned off. We called the company and 2 technicians were sent to our house on 10/27. This time, they told us the problem was with the thermostat itself, and that it needed to be replaced. They replaced it and charged us $276.15.The next day, the same issue presented itself, so I contacted the company to request a refund. I received no response to my email, so wrote again on 11/7. While the owner of the company did finally respond on 11/8, he has yet to actually follow through with a phone call, email, text, etc.We would like a refund of the $375.15 we have paid this company, as they wrongly stated there was no problem, then unnecessarily installed a thermostat, despite my husband telling them that he had just installed a new thermostat last year and that this did not fix the problem.*Please note photo taken just now, with the thermostat set to 40 degrees, yet the temperature of the room reading 88 degrees.*Diagnostic fee of $99 was paid in cash. $276.15 fee for thermostat was paid by debit card.

  Business response

  11/11/2021

  Hello. Im sorry for any frustrations here. I called you on 11/10/21 to discuss options to rectify the problem but no one answered. i left a message for you as well. if we have the wrong contat info please let us know so we can try to reach a resolution on this situation. The problem we have here is that when our tech was there he could not duplicate the problem you have been having. He made suggestions to your husband and a recomended repair but also expressed that it might not solve the problem. He stated that it was a possible solution and it was up to him if he wanted us to try it. This happens on a rare ocassion where we have to use our best judgement when we cant find a problem. We never make the repair without first expressing that it might not be the final answer. Im not sure if you were made aware of that conversation by your husband or not. That being said, when i called the other day, it was to let you know that i would personally come out there at no charge to you so that i could try to resolve this for you. I still stand by that and if you want to reach back out to us (since i cant be sure we have your correct contact info) i will gladly come over and see what i can do for you. Again, im sorry for the frustration. Just know that my tech did say this could happen and also know that i stand by our work and i will help however i can. Thank you. - *********************** - Owner

  Customer response

  11/13/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩