ComplaintsforJohn Anton's Cleaners
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 29th 2023. I dropped off my husbands suit and shirt to be cleaned for pick up on Saturday August 5. This was for a family Wedding. This happened at the ******** ** location. I went to pick it up on the morning of August 5th and was told they did not have it and to go to the ******* ** location So I then went to *******. Was told In ******* that they did not have it. Was also told that the manager would not speak to me. Needless to say. I have still not been contacted and the suit is still missing. **************** was non existent. No one I dealt with at either location was helpful at all. So I had to **** down a suit for our nieces wedding and my husbands suit is still missing. The fact that this business is getting awards is disgusting. The amazing thing is absolutely no contact from manager. The most upsetting is my husband is not an average size man who can just buy a suit and it fits. He is 53 140pds. Thank you for your timeBusiness response
08/09/2023
The customer is correct. The suit was delivered to our store in ****** on Thursday August 3rd. The barcode was was not scanned properly and put on the rack in ******.
Regarding the General Manger not be available on Saturday. She was out of town.
Monday morning August 7 the suit was found in ****** and delivered to the Plaistow location at 9am and the processing charges were removed before contacting the customer.
We understand the customer's frustration. It was a combination of human error and a bad barcode scan. We have taken this experience as a learning ******* to ensure better accountability on overdue orders
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:00 AM - 7:30 PM
MMonday | 7:00 AM - 7:30 PM |
---|---|
TTuesday | 7:00 AM - 7:30 PM |
WWednesday | 7:00 AM - 7:30 PM |
ThThursday | 7:00 AM - 7:30 PM |
FFriday | 7:00 AM - 7:30 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.