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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company places consultants. I never provided them my contact information, but they have continued to solicit me for over a year, making multiple calls per day in many cases. I have repeatedly instructed them to remove my contact information and stop contacting me and they continue to ignore **** have heard from others that have considered business with them that they're contracts are predatory for the industry. Either way, I just want them to stop harassing me with unsolicited phone calls.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Despite numerous requests, pleas, calls, emails, etc to not approve any random transactions that come in as they shift balances to advance their opportunity for junk fees, PNC continues to find ways to make money by the games they pay. They charged $36.00 4 times on a $7 charge that was available before midnight. This pathetic game must end. I know the federal government is involved with eliminating these junk fees. How do we get this changes? At the very least consumers need to be warned about the policies at PNC. They are not here to help small businesses but rather to take advantage of them.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I briefly worked for a Kronos consultant in 2016. Alku contacted me about a couple of job leads that went nowhere. In ************************* a completely different industry. Alku called me at least weekly for a few years despite me explaining that I no longer work in that industry and would like to be removed from their call list. I have talked to supervisors and made this request and it did nothing. I finally wrote a ****** review stating my issue and the calls stopped for about a year or so. Now they have started back up and I have had 2 calls from them in the last 24 hours. Do not tell me you will remove my number from your system. More than 10 Alku employees have told me this already. Just. Stop. Calling.
Business response
02/21/2024
*****, we are so sorry that your experience with us fell short of expectations. We have connected with our team and they have assured us that you have been removed from all of their lists. If you are able to provide us with the name of the individual still contacting you, we can confirm that all of your data has been removed. If you have any other forms of contact in addition to the ones listed above that you would like us to pull from our system, please reach out to us at ******************************* and we are more than happy to do so. Thank you in advance for your cooperation and for bringing this to our attention.Customer response
02/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have been assured both verbally and in writing over 10 times that I have been removed from the contact list. I only have one phone number that I have been repeatedly contacted on after being assured I am off the list. Telling me this again is therefore meaningless.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
06/08/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was contacted by ALKU recruiter via email regarding contract work this morning, 6/8/23, as I am currently job searching. The staffing consultant emailed me regarding contract work in my area of expertise promising that they had a number of contract jobs in their pipeline. I sent this person my resume and they did not respond after that. I do not think that they are a legitimate staffing firm especially after seeing all the complaints on BBB. I think they are one of these scams going on these days, praying on people that are job searching to get their personal information from their resume and then sell it. This is the second time this week that this has happened to me where I've entertained a job or contract work at a bogus staffing agency and as soon as they get my resume they don't call me back. Please be aware of these unethical people.Customer response
06/19/2023
I have not heard from the business in response to my complaint.Business response
07/07/2023
*****, we are so sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.Customer response
07/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
06/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
ALKU calls me daily, often multiple times per day for the past several years. I've asked multiple people to remove me from the call list but they are never able to, nor are they able to help in any meaningful way. Only a phone number with nobody answering or able to leave a voicemail is available.Customer response
06/20/2023
I have not heard from the business in response to my complaint. However, they have continued their daily solicitation calls to me. Each of these callers are unaware of the situation and continue to be without any means of helping.Business response
06/27/2023
*****, were sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.Customer response
07/17/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Customer response
07/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please see the attached screenshot of ALKU calling me again on July 17th 2023. This is evidence that the business (ALKU) has not done what they claimed in the response to this complaint and have not adequately addressed the issue, as they continue to call me routinely. A phone number from "*******, **" has always been the source of these calls (100% of the time), and because it is always different, I am unable to block the caller.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
07/21/2023
*****, thank you for reaching out. Your contact information was removed immediately following your previous request. We have confirmed through our systems that the number calling you is not associated with anyone working at ALKU. However, we sincerely apologize for the inconvenience you are facing. We thank you for following up on this.Customer response
08/02/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Given the calls have reduced to 1x per week and no longer leaving voicemails, I cannot take your word as truth. Suggest providing objective evidence of the system updates and call/no-call policies to demonstrate the issue is resolved without additional time for me to collect data on the continued calls. Otherwise, additional time is required to collect evidence of the continued calls and their source.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Alku got my information off publicly available databases before I removed my phone number and email. I have requested multiple times - in email and on the phone - for their recruiters to remove me from their database. They do not listen and continue to call. I was called again today around noon by an Alku head hunter, and I told them to leave me alone. This is at least the 4th time I am telling and emailing Alku to stop soliciting.Customer response
06/17/2023
I have not heard from the business in response to my complaint.Business response
07/05/2023
******, we are so sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Representatives of this company have called me each day for about 18 months. I have spoken to multiple representatives and told them to stop harrassing me; however, I still receive a call on my desk phone and personal cell phone in successive order. Most calls are now received as "Anonymous" in an effort to bypass the 10+ numbers I have personally blocked. I have even had some numbers spoofed to appear to be local to my area. They have called me outside business hours and on the weekend and they have even gone so far as to call other colleagues on my team in an effort to speak with me. I am reporting this in an effort to get ALKU to cease and desist from calling my personal cell phone.Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It looks like Alku has recruited army of people to keep calling everyone in their database for getting candidates for jobs, I get calls every other day from different peoples trying to get my details to place me. This is happening for last few years, I requested every recruiter to take me off the list as I am not in the market but I find some other person from Alku reaching out, it is frustrating asking every one to take me off their contact list.Business response
02/22/2023
Thank you for bringing this to our attention. We apologize for the inconvenience. We have brought your feedback to our leadership team, and removed your information from our records.Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have been harassing me for 3 years, calling me multiple times a week, if I don't pick up they call immediately again. I block their number, someone else calls from a difference number. I blocked their email and report spam, I still get emails. I've spoken 10+ times to get removed from their calling address and email list and they WILL NOT STOP. Absolutely insane.Business response
12/12/2022
***********, were sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.Initial Complaint
06/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company has been calling me almost every day for the last year. I have answered and spoken to multiple people saying that I do not want contract work. I do not have anybody or any need for contract work but yet they continue to call. I have blocked and reported spam on multiple numbers and they just call from another extension. I would like this company to immediately stop calling me.
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