ComplaintsforMirak Chevrolet-Hyundai

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We brought our new ******* Ioniq 5 car to Mirak ******* collision center for repairs on 3/18 (we didn't purchase our car at Mirak but they are the only ******* dealer that does body work). We had already submitted a photo claim to ********************* and gotten approval for certain repairs. ******* collision made a repair that was not authorized, and Progressive has made clear they will not pay for this repair. We made Mirak aware of this on Wed 3/27 and asked for an update on when our car would be ready for pickup. We have had no correspondence from them since 3/27. Mirak ******* collision currently has our car in the shop, and refuses to return our phone calls or emails.

  

  Business response

  04/09/2024

  This customer was sent to us by Progressive. 
  The first disconnect was that the customer was under the impression that his repairs would only take 1 day. (The Body Shop did not set this expectation)
  There was a chip on the hood that progressive declined to pay for as they believed it was not part of the accident.
  The customer was aware Progressive would not cover the chip repair.
  The Bodyshop, painted this hood at no charge to the customers as a courtesy and to show a high level of customer service.  
  The vehicle has since been picked up and the customer was not charged.

  Please let us know ifthere is anything else we can do to assist

  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was in the shop for approximately 6 months for repair. The insurance agent I've been dealing for reimbursement for my rental has not been able to get any answers related to the gaps in their records for the delay, hence, I have not been reimbursed for the entire duration. I am whether looking for the shop to provide the required info to the insurance agent or seeking reimbursement directly from the shop for failing to provide the info requested and failing to respond the several attempts made to contact the shop, results in out-of-pocket expenses.

  Customer response

  03/17/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  03/18/2024

  We are more than happy to provide you and your insurance company with any and all documents relating to the repairs of your vehcile incluidng parts delays ect. Please contact our Collision Center manager *** directly via either phone or email and he'll be happy to work with you and your insurer to get you whatever they are looking for. ********************* ************ or **********************************

  Customer response

  03/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business has reached out stating they have started gathering the info to provide a resolution to my concern, I have not yet gotten a resolution yet, awaiting further update from the business. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  03/19/2024

  Multiple dealership employees from our Insurance Cooridnator, to our Collision Center Manager, to our Vice President have reached out to the client since receiving this complaint. At this time we are awaiting their response to exactly what their insurance compnay is looking for or they can have their insurance company contact us directly. 

  Customer response

  03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business has yet to provide a solution. Awaiting further update. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  04/09/2024

  Have sent all requested documents to client's insurance agent, please just let us know if there is anything else you require and we would be happy to help.

  Customer response

  04/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  *** called me last week stating I would be contacted with his findings, he mentioned he would speak to the rental company as well for assistance. I have yet to get any updates. Also, I am not on copy of the info sent to my insurance, I do not have any info on what may have been sent to them. This was part of my request to the shop throughout my communication with over the past few weeks.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told by Mirak ******* that the paint on my car would be covered under a recall. Once I brought it in they said 75% would be covered and wanted me to pay $950. This was after months of chasing down the dealership body ship. Smells like a bait and switch.

  

  Business response

  11/20/2023

  Apologies that you left here feeling that way, but nothing could be farther from the truth. We want all of our clients Warranty/Good Will calims to be approved by our manufacturer partners at 100% and are paid the same either way. In this particualr case based on the age of the vehicle it was approved at 75% but we have resubmitted requisting final approval or denial from them for the remaining 25%. Ultimately the decision is theirs but we are happy to resubmit and advocate for you, and will u[date you on their response and ask how you wish to proceed once we have final %s and potential out of pocket costs for you accordingly.

   

  Customer response

  11/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  We called numerous times to check if it would be covered. Considering how long it took to get it into the shop, Mirak ******* had a paint booth down, a queue of other cars, staff gone, and numerous other excuses as to why it took almost a year to finally get the car into the shop. It should also be noted that 25% of the bill was $950 up from 100% covered or $0. It very much appears that Mirak ******* lured us in and tried to leverage us out. Mirak ******* had us jump through hoops and it wasn't until we dropped off the car and didn't have it for days that we were told it would be $950 or we could pick up the car. If Mirak Hyndai will repair the paint under warranty as promised I will withdraw our BBB complaint. 

  Regards,

  ******

   

   

  

  Business response

  11/27/2023

  We do not control what % of any warranty/good will claim is paid by the Manufacturer. We will gladly complete any and all approved work, but if ******* is still agreeing to only cover 75% of the cost of ************ for any reasons, while we can resubmit and ask for an exception ultimately it is their call. Feel free to stop by or call ****/***** any time and we'll ***** call them with you so that you can be a part of the process and understand exactly why they are approving 75% versus 100% of your claim.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was delivered to the Mirak Body Shop for repair work following a collision. In the 4 months since then, I have not been given a timeframe on when the work will be completed on my car and when I will get it back. Two weeks ago I spoke to the business and was told they have all the parts necessary to work on the car, yet this week I was told that they were waiting for more parts. I would have hoped to have my car back about 3 months ago but instead I am not given any specific timeframe anytime I call and I am given conflicting answers whenever I ask for a reason regarding their delay in getting my car back.

  

  Business response

  10/04/2023

  Good morning,
  First and foremost, thank you for your patience regarding the Kona repairs and timeframe.
  This is the most updated information that I can provide:
  Major repairs are complete.
  The Kona has been painted.
  Re-assembly is currently in process.
  Sub-assemblies such as the front bumper and cooling units have been overhauled.
  An additional parts order was researched yesterday, and the order was placed this morning (overnight status)
  Order is being fulfilled from multiple warehouse locations.
  After receipt of the final order and assembly the following will need to be completed
  Hyundai service for wheel alignment, transmission cooler service and fault code clearing.
  Road tests and detailing
  
  Projecting completion towards the end of next week
  I will be the point of contact moving forward.
  Please let me know if you have time for a phone call later today.
  
  Best regards,
  ***
  
  *********************
  ***********************************

  Customer response

  10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  08/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Left a $500 deposit on a loaner vehicle and was to be issued a $500 credit when vehicle was returned. They refuse to answer voice messages I have left or refund my deposit.

  

  Business response

  08/14/2023

  I believe this is the same client I replied to already. As a courtesy he was allowed to pick up his vehicle prior to when we opened on Saturday. No one has any issues refunding him his credit card loaner damage deposit he simply needs to call us any time we are open with his CC info and well gladly credit him back his deposit right there over the phone. **** ************ or **** ************
  

  
  

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Put down $500 deposit via credit card for Ioniq 5 SEL AWD vehicle on July 22, 2022 with sales representative *******************. Was told we would be contacted when a suitable vehicle was available. I have not received any updates from Mirak. I have reached out multiple times (August 17, 2022, January 9, Janaury 27 , February 11, February 27, July 6 all 2023) via email, phone, and online chat for an update and have received no response from Mirak. My only receipt for the deposit is the original credit card receipt as I was not provided any other receipt upon placing the deposit. I would like to receive a refund of this $500 deposit. If I'd realized BBB asked for complaints within a year, I'd have put it in sooner but had been holding out hope to resolve with the business directly and I'd like the option to use this business for future auto maintenance needs.

  

  Business response

  08/11/2023

  **** has been gone for most of that time, which would explian your difficulty in reaching him in regards yo your order and deposit. While the majority of our orders back then did require non-refundable deposits we have no desire to keep clients money, just to assist them in any and all their automotive needs. Give our Comptroller ******* a call ************ with your CC info or send him your info via email ********************************** and we'll be more than happy to look up your record and refund your deposit. We look forward to getting this tackled for you ASAP & assisting you in the future.

  Customer response

  08/11/2023

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a 2015 **** edge with 2 open recalls. The rear hatch doesn't work. Locks on 4 wheels without a socket to remove.

  

  Business response

  07/26/2023

  Give our Fixed Operations Manager **** a call on his direct line ************, he'll be happy to set up a time for your Edge to be looked at to diagnose and address these issues.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2023 Ioniq5 from Mirak ******* in ************ in March 2023. Mirak offered a protective wrap with a supposed lifetime warranty. ****************** was the finance person who I worked with. ******* told me that for $2,200.00 I would get the full nose of the car wrapped. I decided to purchase this because I wanted to protect my car and it would be done before I would be driving it on the road. When I picked up the car the salesman went over the car briefly and I thought I was all set. When I brought the car home my father took a closer look at my car and he said, they did not do the full wrap on your car. My father has 40 years of experience in the auto industry, he knows when something has been wrapped or not. The fenders were not done, the headlights were not done, and my side mirrors were not done. I immediately tried to contact Mirak to get this issue resolved. That's when the non-responsiveness of ******* started. After 3 weeks of trying to get things resolved I emailed the General Manager, ******************** (who doesn't take phone calls by the way). I asked for a full refund because I had gone a full month with no sort of attempt to get a job I paid for finished. He responded to my email saying he would call me the next day but never did. Instead ******* called me and said I got what I was supposed to get. That the contract was completed. What contract? I was supposed to receive paperwork for the wrap and never did, even though ******* said he sent it to me. When I mentioned my mistrust he got aggressive and rude. I believe he was trying to get rid of me because of his mistake. I checked my emails and spam box, nothing. On the phone call with **************** asked him about the fenders and the headlights and he wanted to charge me more money! My parents were with me the day I purchased the car and the wrap. All 3 of ** ************************* and what he sold me and it was NOT what I got. When ******* sold me the full coverage wrap, he had a model car on his desk that has the entire nose covered, hood, fenders, bumper, lights. ******* said this is what your car will look like when it's done. My father asked what about the mirrors and ******* said I'll throw those in for nothing at no cost to the customer, which per Premium Shield (the actual vendor/provider of the product) is included in their full coverage kit anyway. During this whole process I contacted the vendor to better understand what I got and they said full is what I was told in the office for the original purpose. It was also $1,900.00 I paid $2,200.00. I am looking for an $1,100.00 refund as I did not get what was sold to me and I overpaid for what I did get. Also, I still have not received the paperwork that supposedly says the wrap has a lifetime warranty. The Sales Director ****************** contacted me to resolve this issue. She was going to send me $375.00 for the mistake. It has been 3 weeks since I spoke with her and I have not received anything. I have read other complaints on multiple websites about this dealership and I agree. The issues at this dealership start from the top down. If you have no problems with your sale, great. But if you have a problem, look out! There is dishonesty, unresponsiveness and unprofessional behavior and it's condoned.

  

  Business response

  06/15/2023

  The client's original complaint was that the 3rd party premium shield company we contract with to provide this installation did not put the shield on the mirrors (whichs was a add on that we indeed agreed to do because they bought multiple packages in finance, we did not even up charge the customer for this additional product) It was not installed before delivery but they did indeed put it on the car for them at no additionla charge a week later. They were upset it took a week, and we understand but wereat the mercy of the 3rd party companies installers schedules. After we addressed their concerns they called to get money off based on the delay, which **** did indeed okay in the amount of $270. Customer was acting rude to **** and ******* about the mistake and did not even appreciate that we did it, but in order to rectify, **** credited them the cost in form of a check back to customer, which has been mailed to them.  We did everything that we promised originally when they purchased the additional protection & paperwork and that still was not enough for them, so we refunded a portion in an amount agreed to by the client and our Sales Director ****. If tey have still not received the check by next week please let us know and we will put a stop payment on it and they can swing by to pick it up or we will gladly mail them another one. We are sorry that they were not happy with the product but feel that at this point we have done all we can to make the situation right for them.

  
  

  Customer response

  06/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  06/22/2023

  Clearly you perceived the situation very differently than us, we also agree we would prefer you do business elsewhere going forward as no less than 3 employees reported being offended by your aggressive & rude attitude. We have already stopped payment on the first check & mailed a second copy of the check we promised for your frustration and confusion in the initial 3rd party install process. We wish you nothing but the best.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In mid May I reached a gentlemens agreement to buy a used vehicle from Mirak Automotive. The reason I didnt take possession of it at that time was due to the fact that it had a mechanical problem that needed to be addressed. I agreed with the used car manager ********************************* to wait for the parts to be obtained and the repairs to be completed. After several communications with ***************** I was advised the repairs were finished on Tuesday June 8. I advised ***************** that I would arrive at the dealership mid morning on Thursday June 10. Upon arrival at the dealership at the stipulated time I was advised by ***************** that she had sold the vehicle the previous evening. No explanation, no apology, nothing.A shameful and shameless way of doing business.

  

  Business response

  06/09/2023

  Gentleman's agreement is an interesting way to put it, since *** called me yesterday swore at me multiple times out of the gate and when I asked him to refrain from doing so told me to "Go F**k myself" before hanging up. He never agreed to buy the vehicle, never gave us a deposit or agreed to terms, and we let him know that it was ready on the 6th, then followed up 2 days later to let him know another client had purchased it. At this point we have no desire to do business with him based on his shameful & rude behaivor yesterday.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was shopping around for an electric vehicle at several dealerships in the area including the "Mirak Chevrolet Hyundai" dealership located at **************************************************************** **.Due to the Ionic 5 demand, I had to drop a deposit of $500 to secure it on 09/23/2022.On 09/29/2022 the ********** Dealership in Watertown made me a better offer so a few days later I went back to Mirak Chevrolet Hyundai to cancel and ask for a return of the $500 deposit.I was taken care this whole time by a salesperson named ******************************* who assured me I would be getting a $500 check by mail the next week.Its been months of patience and attempting to have the return happen, spoke with ****** the Mirak ******* dealership Manager, with no effect or intention, and after unreturned calls, and messages, I am left with no choice but to file this complaint with BBB especially after my last visit to their dealership today on Thursday 12/29/2022.After over 3 months of waiting for a return of my deposit, their Finance Manager **** told me to my face I quote "to make an appointment for next month because it's their busiest time of the year and only then he will return the $500 even if it's out of his pockets".It is unbelievable how bold this dealership is acting, it's only $500, I don't understand why it's so long to return it, there are no excuses.

  

  Business response

  12/30/2022

  We do not take refundable deposits for several reasons on high demand, low supply vehicles like the Ioniq 5. Firstly to maximize the chance our clients can still claim the new federal tax credit as a non-refundable deposit is one of the new requirements. Secondly to manage the hundreds of orders we have in queue as the only dealer to never charge over MSRP on any vehicle no matter how popular. Despite that fact we are always willing to work with our clients if extenuating circumstances dictate. In this case the client showed up at 5:30 when we were extremely busy with not only no receipt indicating any exception was to be made in terms of our policy but no recipt at all. Despite that fact, we did not tell him tough luck, we told him we have no desire to keep anyone's deposit but both our sales and accounting staff were extremely busy trying to close out the year and that he'd simply need to return next week and we'd gladly review and refund him his deposit accordingly. That offer still stands and he can make an appointment any time between 9-4 Wednesday-Friday next week as Tuesday will be our close out with the holiday.

  Customer response

  12/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  I appreciate your quick response to this BBB complaint, never was I told about any no refundable policy,  I made a deposit on several dealerships that didnt charge above msrp and agreed it was refundable. What I was told was to make a deposit so the vehicle is listed as reserved to a interested buyer. 
  I can pick up a check at 5pm, I work during the day.

  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  01/04/2023

  We've told thousands of clients about our polict and only a handful have claimed to be unaware but breaks down happen even in the tighest of processes, hence our willingness to refund you anyway. Our office will be closed by the time you arrive, like it was last time, part of your issue unfortrunately. We will have it cut in advance and let you know once it is cut and can either mail it to you or if you can get here by 530ish we can hold it for you at the showroom.

  Customer response

  01/04/2023

  
  
  Sir, with all due respect,

  
  I swear on my whole entire family and my life I asked ******************************* if deposit was refundable, and he said yes. The first time I heard about that policy was on the response you sent to my BBB complaint, that is why I am disappointed with this whole dragging after many interactions, taking over 3 months to refund the $500 and now claiming a non-refundable policy. 

  I had no choice but to ensure I only put deposits on dealerships that were refundable to hold my spot. Your dealership and GRC were great until this whole situation that really had no reason to be.

  I will be expecting a $500 check on the mail on the next week or so. Thank you.

  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩