ComplaintsforConcrete Concepts & Design

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In May of 2020 this company installed a pool deck with stairs that attach to our home. The cost of the deck was an out $15,000. I have invoices to support the amount. After completion of the deck, there was an overflow cap that was partially installed, they were supposed to come finish it after the summer season. That never happened. The following March, 2021, I reached out to the company because I noticed flaking, spalling and ask about the cover. I was told that there was an issue with the sealant used, happened to other clients, needed to find out how to remedy. After asking about the fix throughout that summer, it now became a story that he noticed the concrete flashing as it was being poured. He stated that he contacted ******************************* and they said it should be fine no real issues. I reached out again in October 2021 and he now said that he would have to rip out the whole thing the following spring. And that ****************************** was going to cover the cost of the concrete. Spring of 2022, I was horrified to see the flaking, s falling, substantially worse and Cracks throughout the deck. Was put off again, needed to talk to concrete company. I subsequently reached out to that concrete company to confirm that they were on board, and I got a very angry message that I messed everything up and they would have to work hard to mend that relationship. To this day nothing has been fixed. It has been an emotionally and mentally exhausting situation.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In April of 2019, we contracted Concrete Concepts and Design (CC&D) to install a stamped concrete patio surrounding our pool for $22,267.92. We paid for ALL services in full. The issues began when CC&D began excavation of a large concrete block that anchored the diving board to the patio. The excavation equipment was too heavy for the retaining wall that it passed over. The retaining wall was pushed outward to a 45 degree angle, CC&D repaired the wall as much as possible. During the excavation of the concrete block, CC&D severed the main lines to the swimming pool and broke the light in the pool, creating a hole through the pool wall. They reattached the pipes, replaced the light, and ultimately, completed the patio installation. Once the patio was set we opened the pool and found that CC&D had mistakenly reattached the main pool lines backwards, switching the pool intake and return lines. CC&D was able to repair the lines above the surface by the pool pump and we were able to get the pool up and running. However, once in the pool we quickly realized that when CC&D repaired the broken light, gravel from the original excavation slide between the pool liner and the pool wall. This created a mound of dirt pressing out on the liner at the bottom of the pool and a trail of gravel down the edge of the wall. The gravel is ***** and has the potential to ****** the liner (newly installed in 2018). This has been left unrepaired. Six months after the new patio was installed, we noticed the color and sealant on the patio beginning to peel off. I immediately contacted CC&D and while they agreed to help facilitate the repairs, it never happened. It is now 2022 and still no response. The estimated cost of repairs to the liner are approximately $3,000 and repairs to the patio are in excess of $3,500. This leaves us with almost $7,000 in repairs. I am requesting compensation for the cost of the repairs to the pool liner and the patio.

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received a quote from Tim B********* of Concrete Concepts & Design of Asby, Ma in March of 2021 for a concrete patio. Tim said the install was weather dependent but it was reasonable to think it would be installed by mid-May (I was hosting a retirement party in late June and wanted to ensure completion). -Received an invoice for $947.00 on 3/18/2021 for a 10% deposit. I paid with a credit card on 3/19/2021 and was charged $975.59 (10% deposit plus service charge). Invoice attached. -Email sent to Concrete Concepts in mid-April, received response mail on 23 Apr stating it should be scheduled soon. -After hearing nothing, email sent in in early June inquiring again. On 27 Jun, received an email apologizing for the delay and asking what color concrete I wanted, because they should be able to get it done in July. -After unsuccessfully attempting contact again in July and August multiple times (via both phone and email), I received an apology on Aug 17 from Tim stating he "felt bad" for not getting to it and would immediately return my deposit via mail. -I have since called / emailed weekly with no response, nor have I received a check or credit. I have attached a copy of the email stating he would refund my deposit.

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