Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm filing this complaint again Massachusetts Bernedoodles to recoup $500 that our family paid as a premium for a "mini" bernedoodle. We were sold a dog estimated to be between ***** lbs. The price for a "mini" of this size was $500 more than a "standard" bernedoodle. We bought our puppy in the fall of 2021. Our dog is now over 70lbs. It took a lot of investigating and data gathering to discover that BOTH of her parents were over 65lbs (we were lied to about this information). Over the course of the past year or two I have noticed that there are MANY people posting on the Mass Bernedoodles social media page about how their "minis" are 70, 80, even 90lbs!! There must be hundreds of victims of this scam. This is frustrating because 1) it takes time to get to a dog's final weight so it would be pretty difficult to file a complaint in a timely way, and 2) when I reached out to them about the size of our dog they said "outliers happen", but now that I have looked more into it the ENTIRE liter is obviously standard size because their parents are standard size!I'm not sure what the best course of action is, but based on my rough count on social media this very same thing has happened to hundreds of people, likely resulting in over $1 million in scammed extra fees. I have emails and screen shots as evidence of this. I'm hoping you can help me get my $500 back.More importantly, how can we stop them from doing this?! We love our dog, obviously, but wanted a smaller one for our lifestyle. There are people who need smaller dogs for health and safety reasons and it is completely unethical to sell a living creature under such false pretenses with potentially very serious consequences. Thank you so much!

  Business Response

  Date: 08/01/2024

  Hello ************, 

  Apologies for the weight issue. Unfortunately, Mother Nature is ultimately in charge of these things. While ***** tests genetically as a small poodle, hes also 15% large poodle so it looks like your boy falls within the 15%. Im happy to hear you love him regardless! Please find your $500 refund in PayPal dated today 8/1/24. 
  

  Thank You,

  *******************;

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 23rd, 2021 I purchased a Bernedoodle (BD) puppy from Massachusetts Bernedoodles, LLC (MBD). Puppy is from the Carly/Ringo June 28th, 2021 litter and given the name Ares at birth but is now called Beckett. In February 2021 and at Kimberly C's recommendation and based on our personal preferences, we put a $500 deposit down for an F2 mini BD. Carly's litter was presented as F2 mini BD with an expected weight to be 30-45 pounds. Carly is in truth an F2 (#50) I have evidence where in early 2021, MBDs website presented Carly from "Rosie and Rocky's 1st litter in 2018. She weighs 50 pounds. Rosie and Rocky's previous litters were presented as Medium F2 BD. Rocky weighs 85 pounds and I don't know Rosie's weight because her profile has since been removed from the website. Becketts sire is Ringo (F1, 45#) but his birth certificate lists 2 different mothers, Ladka and Carly. Based on these findings, Beckett is an F3 or multigenerational BD with a questionable genome. An EMBARK test shows that three grandparents were mixes. In order to be a true F2 BD he should have had two purebred BMD and two purebred toy or small poodle grandparents. That would result in two F1 BD parents with 50/50 genomes. You will see from my evidence that Becketts ancestry is a mess. I emailed ******* several times with my concerns about the size of and parentage of my puppy. She has never responded. I sent a certified letter to the corporation and her personally. No one at the business would sign for it. I paid $6,000.00 for an F2 BD and an extra $500.00 for a smaller version of this breed. Currently, Beckett is 11 months old, 26 inches at the shoulder and 65#. MBD is nothing more than a puppy mill. At this point we dont know what the result of *******s reckless breeding practices will be. That is why I am asking for a full refund. This corporation and owner should know that she is causing a great deal of harm to the puppies she breeds and the families she scams.

  Business Response

  Date: 11/25/2024

  On the website there are disclosures in a most every page stating weights are approxi**te. I'm not God, not even close, therefore I can't predict if a puppy **y take after a grandparent. I also can't control what and how often this customer feeds their dog/puppy. They call my business a puppy mill (for that reason only), which is basically the kiss of death for any breeder. Having an overweight dog has nothing to do with what defines a puppy mill, from a legal standpoint.  Just like hu**n babies, we cant predict size, especially if a puppy happens to take after a grandparent.

  ** A puppy mill is legally defined by the State of **** as a dog breeder that sells or buys from 3rd parties, resells the puppies and Puppy Mills are classified as a commercial business. My business involves no 3rd parties whatsoever and is legally defined (by the state of **) as  a personal professional breeder. I refunded them the $500 difference.

  Customer Answer

  Date: 11/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: The owner of Massachusetts Bernedoodles has not addressed the major facts that I provided in the original complaint.  My dog, Beckett, is NOT overweight.  He is 24 inches at the shoulder, 24 inches from shoulder to rump, 28 inches around the chest and 20 inches at the waist.  As of April 8, 2024, he weighed in at our Veterinary offices at 65.8 pounds.  My Veterinarian will testify that my dog is in good health and not overweight. According to the ***, this is considered a large breed dog.  The REASON WHY my dog is large has nothing to do with what I feed him, but the fact that Ms. ******* lied about my dog's lineage.  I was led to believe my puppy was bred to be an F2 mini Bernedoodle (BD), between 35 and 50 pounds.  After bringing my puppy home, I discovered that Ms. ******* had bred an F1 BD with an F2, making my puppy an F3 or what is known as an F gen (generational) which then makes it impossible to know how the genetics will fall out.  Had I known ANY of this information, I would have waited for a later litter from which to choose a puppy.  By breeding a multi-gen litter, Ms. ******* has opened my dog up to a multitude of health issues he may suffer in the future, some of which include joint issues. ALSO, Ms ******* has lied in her response to the BBB by stating that she returned $500.00 to me.  That statement is blatantly false.  I never received and refund to any of my complaints.  I believe Ms. ******* owes me at least $6500.00 for selling me a dog under false advertisement.  THAT is what Puppy Mills do. I will wait to hear her response.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a puppy from Massachusetts Bernedoodles (MBD) for approximately $6500. MBD promised that the parents they were breeding had undergone genetic health screenings to produce high quality puppies. I asked for the genetic health screening before purchasing the puppy and was told they would get it to me. 7 months later, they still have not been able to provide that. The puppy I purchased from them has serious GI issues, likely genetic. I have spent over $1000 trying to treat and diagnose his issues. My vet wants the genetic background but MBD still hasn't provided it despite my repeated requests and their repeated promises. I finally asked for a partial refund on the puppy. I paid such a high amount for the puppy because it was supposed to come with genetic screening. While I love my puppy regardless, this is not what I paid for. I have not heard anything back from MBD since requesting a partial refund.

  Business Response

  Date: 11/25/2024

  On the website there are disclosures in a most every page stating weights are approxi**te. I'm not God, not even close, therefore I can't predict if a puppy **y take after a grandparent. I also cant control what and how often this customer feeds their dog/puppy. They call my business a puppy mill (for that reason only), which is basically the kiss of death for any breeder. Having an overweight dog has nothing to do with what defines a puppy mill, from a legal standpoint.  Just like hu**n babies, we cant predict size, especially if a puppy happens to take after a grandparent.

  **A puppy mill is legally defined by the State of **** as a dog breeder that sells or buys from 3rd parties, resells the puppies and Puppy Mills are classified as a commercial business. My business involves no 3rd parties whatsoever and is legally defined (by the state of **) as a a personal professional breeder.

  Customer Answer

  Date: 11/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The response from Massachusetts Bernedoodles does not respond to any of the claims I made in my original request. I requested a partial refund because they were unable to provide me genetic testing information, as promised on their website, until 7 months after I had paid them, despite frequent requests before and after I took my puppy home. In the meantime, I had to spend thousands of dollars trying to figure out why my puppy was having serious GI issues (constant diarrhea and occasional vomiting). I specifically chose to go through them as a breeder because of their guarantee of high-quality dog lineages that had been genetically screened for health issues. The fact that they could not provide proof of the genetic screening until several months after I had to pay $1000s of dollars to care for a dog with serious health issues is highly problematic and does not meet the terms of what they promised on their website.

  I would like to receive a partial refund for them not being able to provide the genetic health records as promised as part of my investment. 
  
  Sincerely,
  
  ****** ******