ComplaintsforSturdy Memorial Hospital
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Complaint Details
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Initial Complaint
12/26/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My 2yrs 11month daughter as on 06/02/2023, was making a ear complaint, so we took her around 12 am to Sturdy Memorial Hospital and with 5 mins doctor checked her ear and said there is nothing little wax which is normal and that's it, we left for the home. They charged us a fees and I was clearly told there is no other cost involved and nothing to pay, as we didn't stayed more then 5 mins with doctor and in waiting area for 5 to10 mins which they made us waited for making a payment. After 6 months they send me a bill for $704.50 and saying to pay for emergency room quoting $696.43. This is clearly a case of Phantom Billing. When they categorically mentioned that there will be no charges whatsoever and they took the payment from us then and there. How come after 6 months they billing it us for?Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I moved to States from **, recently. We were looking for family doctor and we got appointment at Strudy for our initial registration for me and my wife. My wife was provided with ******* and I was not, and we both were asked to go for blood test. Then they called after few days they said all ok with my wife and asked me to visit again to see the doctor, so I went as they asked me to come. I informed doctor she didn't gave me *******, she apologised and asked her staff to give one. After approx 8 weeks I receive a bill I have attached dated statement 05/13/2023 totalling for $535, they have adjusted some amount via aetna and third party payment, ask patient need to pay $318.20. This is complete unprofessional. Bill statement number *********. I have raised the complaint with the doctor and asked her to cancel any appointments she he booking me for future. I haven't heard form her yet. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.