Business ProfileforHerb Chambers Toyota of Auburn

I bought a car on 12/02/2023 and made it very clear to the salesperson that I did not want any extra coverages or charges besides the base cost of the car (a 2024 Corolla Cross). The car was roughly $30k after tax, and we agreed upon the basic tier coverage. I put $10k down, and they showed me all of the paperwork showing that my remaining payments would be less than $200 a month as I opted for a 6 year loan financing. They had me electronically sign the paperwork without physically showing me anything and explained that it was just stating the costs we had already gone over. I noticed the next day when going through my paperwork that they had actually charged me for the platinum auto coverage, tire and wheel protection, paint protection, and dent repair protection, all accumulating an extra $7k in costs over what we had agreed upon, making my total after the $10k I had put down still another $27k, rather than the $20k we had agreed upon. I went in and canceled all of the extra coverages that I could on 12/08/2023, minus the paint protection as that was nonrefundable ($1k), and they told me I was all set and that I would see the money credited to my remaining loan on my statement. By my January statement (my 2nd statement after canceling), I had still not received the refund, so I called Herb Chambers on 01/30/2024 and was told that they were not sure what had happened and that the money would be credited by the next statement. It still did not show on my February statement, so I called on 03/01/2024 and was told the same thing, and that they would call me back when they figured out what was going on. They never called back. I called them again on 04/09/2024 after my March statement still did not show the credited money, and was told they did not know what was going on and they would call me back with an answer (they did not call back). I have been charged interest for three months now on money I should not owe, and nobody is trying to resolve this issue at all.