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Find a Location

Lundgren Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLundgren Honda

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/18/2013

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to information provided by the company, they offer sales of new and used cars, auto parts and supplies, and auto repair and service.

    Business Details

    Location of This Business
    163 Washington St, Auburn, MA 01501-3013
    BBB File Opened:
    3/16/1994
    Years in Business:
    60
    Business Started:
    1/1/1964
    Business Incorporated:
    4/28/1964
    Accredited Since:
    10/18/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of REGISTERED for this business, issued by Division of Standards

    These agencies may include:

    Division of Standards

    1 Ashburton Place, Room 1115

    Boston MA 02108

    (617) 727-3480

    https://www.mass.gov/standards

    Type of Entity:
    Corporation
    Alternate Business Name
    • Richard Lundgren, Inc.
    Business Management
    • Mr. Chuck Shearns, General Manager
    Contact Information

    Principal

    • Mr. Chuck Shearns, General Manager

    Customer Contact

    • Ms. Jenna Williams, Executive Assistant
    • Mr. Chuck Shearns, General Manager
    • Mr. Michael Meyer, Digital Administrator
    • Mr. Matthew Vuelta, General Sales Manager
    • Mr. Stephen Gravel, Service Director
    Additional Contact Information

    Fax Numbers

    • (508) 832-3907
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/31/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Here is an email I sent to the two service providers I dealt with as well as the service director, to Honda detailing what happened and asking for a refund: Dear Sirs, I am attaching documents from recent visits to your service department and also an invoice from a second opinion from a local auto shop (**********) too. On March 23, 2024, I brought my car into Lundgren's because the dashboard lights were showing the need for service. On advice of your service department, the right rear wheel hub and sensor was replaced for a cost of $734.34. On April 19, 2024, the same dashboard lights were again showing the need for service and at this time, I was advised to replace the VSA Unit/ABS Modulator, with an estimated cost for $3559.98. On April 22, 2024, the second opinion confirms that the ABS system needs to be replaced. (Interestingly, they would have no issues getting the replacement part). They confirmed that the replacement of the right rear wheel hub and speed sensor has nothing to do with this ABS issue. I have had many positive experiences over the years at Lundgren as your service department records should show. However, I am a school teacher with limited funds and time to spend on car repairs. As your Service Commitment states, I am trusting your expertise and your technicians. I am disappointed that I was asked to spend money for a repair which has done nothing to fix the problem and I am asking that I be provided with a full refund back onto my **** card. Thank you for your prompt attention to this matter, Bram E, I have the documentation if needed; the mb size was too big to upload.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard M

    1 star

    03/13/2024

    I have a very long story that sadly exceeds the character limit so I have to post a shortened version but this is exactly why people hate car salesman they treat you like nothing more than a wallet they can **** money from.Test drove car Oct 2022 Car had issues (I think transmission)Told them to fix and I would buy Was assured it was fixed 2 days later Bought the car (stupidly)early november 2022 Same issue arises like a week later Proceed to spend 3 months of car either being repaired or parked out front waiting on service but overall undrivable and spitting an error on the dashboard saying "transmission fault seek service"Whenever I get it back the issue persists despite them saying they fixed it After 3 months of this game they tell me I have to wait 8 months for a traction control module and should just trade it in (they want to take the lemon back because they don't want to replace the transmission despite it clearly being under warranty at least my thoughts)they sold me a lemon and instead of taking responsibility and apologizing they pressure me to trade it in for a more expensive car and make me pay the difference (probably to avoid admitting they sold me a lemon) 2/3/2023 The second car also has an issue that shows up after about a month I'm told the test they performed was green and showed no issues I should just buy a new gas cap This works for a few months of check engine light turning off and on every few days but I bring it back when issue persists Conveniently out of warranty now so it's gonna cost an arm and a leg that my brokeness cannot afford **************** says because I brought the car in during warranty about this error code even though it is past warranty they should cover it, the mechanic department in the same building says **** Leave and put scathing review online as I am furious and refuse to ever go back.I would issue a report to resolve a problem with them but I don't think there's anything I can do at this point.

    Lundgren Honda Response

    03/15/2024

    Customer purchased this car 2 years ago with over 100k miles. We have assisted the customer with any issues to this point. The last time we addressed a check engine light was 10 months and ***** miles prior to the most recent visit. Vehicle is out of any warranty period.

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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