ComplaintsforMidstate Mitsubishi

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 8th, 2023 I bought a car at the Midstate Misubichi dealer. That day they did not deliver the car to me because according to them I had to put the insurance on the car which I did and I sent them proof that it had been put in and then they told me that at the latest they would give me the car on Friday 10 the november 2023 which they had a response from the insurance of the car. I wrote to them on November 10 to find out the status of my car and they told me to speak with the lady at the registry. The title I thought should have already appeared is not. We know it's in transit, so it should arrive soon. As soon as it's here I'll let you know. Then I told him that all of this seemed strange to me since it is the first time something like this has happened to me and they only told me that they were very sorry. Well, I continually kept asking what was happening as the days went by and they only gave me excuses that the car insurance was taking a while and I told them that if they didn't deliver the car on Tuesday the 14th that I was going to cancel everything because all of this was strange. to tell me what was really happening. Then they wrote to me on Tuesday, November 14, 2023 to go to the dealer because they needed a signature on one of the insurance papers. When we got there they didn't need the signature that apologized that they were doing the inspection of the sticker that was the only thing missing, but it turns out that when they gave me the inspection paper it didn't pass completely because according to them the battery needed to go up and run it for about 3 days and to take her back to them. Well, after those 3 days had passed, the car started to run strangely and I was walking carefully on the street to be able to get to my house and when I was getting to my house it started to smell like gasoline and when I parked I realized that the car I bought all the gas and oil and still have gone to the dealer to change the sticker. I wrote to the dealer about the situation and he read that I really don't want the car since I was lucky not to have had an accident which I say would have killed me, that they sold me a damaged car that I no longer wanted, I told them that I would have it. They would exchange it for another one or give me my money back and what they told me was that that couldn't be done because the car is financed or registered that I would take it to their service to see what happened and I told them to send a tow truck because they had to take care of everything and I told them that that is a lie that I could return the car and they only told me no that there was no problem with them fixing the car insisting on the same thing. Well, after having come to look for the car since 9am, I called, they came from 12pm to 1pm to look for it and I got there and they told me that they would call me to tell me what happened. I told them that I had the *** signal but I sent them a video of everything that happened when the car was voting everything. We talked to the manager and he also came to us with excuses. Well, later they called me and informed me that the injectors had broken that they were going to pay for everything and that the parts would be arriving Monday, November 20. Well, that very day I wrote to them to find out and they told me that they had received the parts. On Tuesday, November 21, they write to me that the car is ready, giving it another opportunity and at once I mention the inspection sticker and they tell me not yet that it needs to be run more. Well, it turns out that that same day at night a new sign appears telling me to leave the vehicle alone with the lever in parking and to go to the workshop because I immediately inform the dealer and he tells me that there is still some door open, that is something. like security and I told him no, there is no door open, no matter how much I turned off the car doing everything it says, it came out again and then I got another sign that same day saying transmission in emergency mode is possible to circulate and also inform them. And they told me again to take the car to service and I came back and told them that I don't want the car. I tell them I didn't buy a car to be involved in mechanics, I haven't even enjoyed the car and they say that it can't be done because the car is financed, etc. and I told them that that's a lie, I've been guiding myself, yes. They weren't going to solve it for me because then I will have to talk to a lawyer and go to court and they very cheekily tell me what the problem is with not taking the car to service when they can fix it for me. My last day of having had a contact with them was November 22, 2023 since I have been looking for other options and I got to do a diagnosis on the car and it came out with several things that need attention. I have proof of everything.

  

  Business response

  12/19/2023

  The vehicle has been repaired and has a valid inspection sticker. Customer has the vehicle and this complaint should be closed.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I bought a car on December 10th. I'm now paying for insurance and car payments. And they still haven't registered my car so I can't pick it up. And ive been being told that it will be ready " next week" for 4 weeks now. And they won't give me a loaner vehicle or temporary license plates.

  

  Business response

  01/19/2023

  ****************** was advised when he purchased the vehicle that it could take three to four weeks before the out of state registration would be processed and vehicle is ready for physical delivery.  

  The vehicle has been registered and physically delivered, ***************** has excepted his vehicle and stated he would rescind this complaint.

  Customer response

  01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been with Mistate Auto Mitsubishi for over 6 years this is now my third car with them. The vehicle i currently own is a 2022 mitsubishi outlander bought October 30th 2022 . The first incident that happened with this vehicle was a few months ago, February 3 2022 at 8:46 in the morning I have only had the vehicle 4 months then, It would not start i tried getting a jump and nothing so got it towed, then when i took it to them they had just charged it up worked fine. A month and a half later April 12 in the morning same thing again the car would not start tried jumping it nothing then got it towed to midstate mitsubishi again they charged it on the machine worked fine they told me there is something in the car which is drawing the battery they said they did not know what but it was something so they sent it back home with me again. May 23rd I come back from a vacation with my family for my birthday to head to work same situation again the car wont start got it jumped it turned on but the engine light was still on, got it towed and dropped off to midstate mitsubishi now a third time they are telling me they dont know what is causing the parasitic draw but in order for them to diagnose it it needs to happen again then sent me with the car now a third time home told me they need to contact a mitsubishi specialist and also, they contacted the mitsubishi manufactuerer they did not know what was the issue, noone knows what is wrong and everyone keeps telling me basically wait for a fourth time they can diagnose it. I have missed several days of work due to this issue and they keep making me wait longer and longer until it is too late and its 100% my responsibility I have contacted them weekly, daily throught emails, messages etc, still have to hear back from this company, like I have said from the beginning I have been a loyal customer for 6 years and have recommended several customers to them. I just want a fair trade or my money back so I can get a reliable car.

  

  Business response

  06/20/2022

  The customer has been in with the non start complaint and when our mechanic looks at the vehicle they can not duplicate the problem when the vehicles is here. The vehicle starts everytime when at Midstate. Midstate contacted the customer to set up an appointment to meet with the manufacturer rep to see what next plan for the customer would be. 

  Customer response

  06/21/2022

   
  Complaint: 17439899
  
  I am rejecting this response because: They did not set up an appointment to meet with the manufacturer tech they told me the tech will meet with me when they can and I have heard absolutely nothing else from them. The car starts when it gets to them and they still cannot diagnose it, but they have seen it while its there with the engine light is on and all and still cannot diagnose it, or the first time the car came in and would not start then they still could not diagnose it. They hooked it to a machine and gave it back to me after having it all day and still couldn't find the issue, then said they contacted a mitsubishi special rep, they couldn't figure out the problem, then said they contacted the manufacturer and they couldn't figure out what is wrong with the vehicle. That is considered a "lemon" and they keep wanting me to stall until I am stuck with the vehicle and I can't do anything to fix it and im stuck with a defective car. 
  
  Sincerely,
  
  *************************

  

  Business response

  06/24/2022

  The customer has a meeting with the ********************** rep on Wednesday 06/29/22 at 10:30. The meeting is at Midstate Mitsubishi. Thank you

  Customer response

  06/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait and see what the rep suggests because again I was told no one knew what the issue was but we will see what the rep tells me, I will accept the response for now. 
  Sincerely,
  
  *************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a used Dodge Ram 1500 from the business on April 16th 2022 and placed a 10,000 cash deposit down at the time of purchase. I had the vehicle for 3 weeks and the check engine light came on on May 6th and was running very rough at idle. I contacted the dealership and brought it to them on May 9th for them to look at. Since that day they have told me about at least 3-5 problems they are discovering ranging from an ignition coil to fuel injectors and now a defective cam shaft. I contacted them earlier this morning and was told they are still waiting for an engine specialist to come in to drop the oil pan so they can see how much metal is in the engine. They said they may have an answer to me by the end of business tomorrow. As it stands now we are at day 11 of them having the vehicle and it appears to me they are no closer to solving the problem than they were the day I dropped it off. I have told them on multiple occasions I would prefer to have them just refund my deposit and I will look elsewhere for a vehicle. It seems to me the engine is possibly beyond repair and I'm reluctant to take possession of it and be responsible for 60 months of payments if the engine is terminal. All of my requests have been met with resistance and the owner of the dealership will not even answer my calls. Any assistance in this matter is greatly appreciated

  

  Business response

  06/09/2022

  The customers vehicle was fixed and running great. Thank you

   

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau, I recently purchased a vehicle from (Midstate Mitsubishi 810 Washington St, Auburn, MA 01501) on 04/09/2022. Total Amount: $14,350.00 Service Contract Warranty: $1950 I didn't drive the vehicle out of the lot until the April 20. My inspection was never pass the first time. They asked me to schedule to come back the following week. I came back the following week but failed inspection again. My vehicle failed inspection 3 time under 30 days. I came back for 3 time to inspection, my Transmission problem came up. Which I asked the dealership to get my refund back due to failed inspection 3 time under lemon law. The dealership refused to provided me refund. They forced me to used my warranty and won't provided me the phone number to the warranty company. They threating to call the police if we don't leave the dealership. Which I don't understand why they giving me a hard time. I'm seeking BBB for help because next step, I will fill a complaint with Massachusetts Used Vehicle Warranty Law Application for Arbitration.

  

  Business response

  06/03/2022

  The customers vehicle is fixed and has an updated inspection sticker. The customer picked up the vehicle and is happy with it.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a car from them on April 29th and gave them the money to handle registering the car. Twelve days later they have yet to send a registration, and can not tell me when they will do that. I said I would register it myself but they claim I can not do that. I can not drive the car as it is not registered and has no sticker, and they are not at all forthcoming on when this will be resolved.

  

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/05/13) */ The customers registration is done!

• Initial Complaint

  01/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I keep receiving unsolicited letters from Midstate Auto Group via U.S. postal mail. I have asked them to remove me from their mailing list multiple times, but they continue to send me correspondence. I last called the business today (01/27/2022) and when I asked to speak to someone about being removed from their mailing list they abruptly placed me on hold, and then I was on hold for over 15 minutes before I hung up from their lack of service.

  

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/31) */ Customer states receiving mailers and wanted to be removed from list. Customer was already removed from our internal system, but one of our 3rd party vendors still had the customer in their manifest. 3rd party vendor has been contacted and customer has been removed from the list going forward. Apologized for extended hold time as I was off the day she called in and our employee was trying to reach me during the extended hold. Issue has been resolved. Consumer Response /* (2000, 7, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very much for your prompt attention and resolution to this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩