Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dear Aqua-Leisure Recreation, LLC Airhead Division,I am writing to express my dissatisfaction and concerns regarding a recent issue I faced with the Airhead towable **Force 3. I have always held Airhead products in high regard, but unfortunately, my newly purchased **Force 3 failed upon its initial use.In response, I filed a warranty claim which was approved, to my relief. However, I was later informed by your customer service department that both parts and full units of the **Force 3 are currently out of stock. What's more troubling is that the restocking is not anticipated until the next season. This situation effectively renders my warranty useless for a significant period of time, which is quite disappointing.As a long-time, loyal customer of Airhead, I understand that errors and product issues can occur. However, the lack of inventory should not be a valid reason to negate the applicability of a warranty. Over the years, I've consistently chosen Airhead towables for their quality and dependability, but this situation has certainly put a strain on my faith in your products.That said, I'm eager to find a reasonable solution to this issue. Airhead offers similar models that are currently in stock, such as the Comfort Shell 75 | 1-3 Rider Towable Tube. I would be more than willing to accept this as a replacement for my faulty **Force 3.Alternatively, I'm also open to upgrading to the Super ***** | 1-3 Rider Towable Tube. Although this is a more expensive model, I would be happy to cover the price difference.I hope this matter can be resolved promptly and that we can come to a solution that is both fair and customer-oriented. Thank you in advance for your attention to this matter.Best regards, *******Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:30 AM - 5:30 PM
MMonday | 8:30 AM - 5:30 PM |
---|---|
TTuesday | 8:30 AM - 5:30 PM |
WWednesday | 8:30 AM - 5:30 PM |
ThThursday | 8:30 AM - 5:30 PM |
FFriday | 8:30 AM - 5:30 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.