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Business ProfileforiRobot Corporation
Additional business information
BBB with the use of artificial intelligence, analyzed the complaints on 6/26/24
BBB shared the findings and recommendations with iRobot Corporation.
The findings appeared to show:
- Product reliability (warranty and repair issues)
- Customer service (refund and exchange problems)
- Product performance (service issues)
- Delivery and logistics
iRobot Corporation on 7/21/24 responded to BBB with:
iRobot’s values align with the BBB recommendations. Many of the recommended programs already exist today at iRobot, and we are always iterating and working to improve our processes.
- Quality control:iRobot has a robust quality operation which is broken down by product and area. Hypercare efforts are run with each product launch.
- Customer Service Training: All of our customer care agents are put through a rigorous process of in-person training and self-directed training modules, followed by a shadow period with seasoned agents before they work independently.
- Our website provides detailed information on each of our products, including features, specifications, our 60-day home trial, warranty coverage, customer reviews, and pricing. We also offer a "Help Me Choose" feature and a "Compare Products" tool to assist customers in their shopping journey. Each of our products has a detailed owner's guide and we have an online database available on our website with access to hundreds of product-related knowledge base articles. Customers may also reach out to our Customer Care team with any product questions.
- iRobot utilizes UPS as our delivery partner. Our warehouse, logistics, and customer care operations teams work closely with UPS to settle delivery issues, disputes, and inquiries from our customers.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 8 Crosby Dr, Bedford, MA 01730-1402
- BBB File Opened:
- 8/9/2004
- Years in Business:
- 34
- Business Started:
- 1/1/1990
- Business Started Locally:
- 12/21/2000
- Business Incorporated:
- 12/20/2000
- Type of Entity:
- Corporation
- Number of Employees:
- 800
- Hours of Operation
Primary
- M:
- 12:00 AM - 12:00 AM
- T:
- 12:00 AM - 12:00 AM
- W:
- 12:00 AM - 12:00 AM
- Th:
- 12:00 AM - 12:00 AM
- F:
- 12:00 AM - 12:00 AM
- Sa:
- 12:00 AM - 12:00 AM
- Su:
- 12:00 AM - 12:00 AM
- Business Management
- Mr. Larry Prestia, Supervisor
- Contact Information
Principal
- Mr. Larry Prestia, Supervisor
Customer Contact
- Ms. Katlyn O'Connor, Customer Care Supervisor
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
414 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
91 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michelle L
08/07/2024
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