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ComplaintsforE C Betts & Son Residential Masonry Construction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed a contract to have my granite stone wall reset bank in 3/2022. He told me he would be out in a few weeks to do the job. He led me to believe he was going to do the job. He never showed up. I was able to contact him only one more time and he said he is having trouble getting help but the hiring is getting better and will be able to complete the job. I heard nothing in about 2-3 months, and he does not response to and phone calls or e-mail anymore, He sent me and asked me to sign a contract and I did. I did my part I just looking for him to full fill his part. The contact was for $1,425. Thank you!Customer response
08/24/2022
I have not heard from the business in response to my complaint.Business response
08/25/2022
I am still having issues trying to find someone to help me with this project. I had a sub contractor doing work for me but had to terminate our association due to work not being performed properly.
In April I was going to do the work but the Town of Medford were redoing the street so I did not have access. After that timeframe my work left over from last year overwhelmed me and I'm just starting to find some time soon.
I feel extremely bad not responding to *** recently and will reach out asap. I did tell him that I would get to the work but such a long time passing is very unfair to him. I will make it up to him.
Customer response
09/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
I have not received any e-mail or phone call from **** at all since his message was posted. All I want is a date when he will start and complete the job within the time frame. He came highly recommended and that's why i contacted him. This job is under contract I want him to honor within the next two weeks. I understand that he had issues with help, but this has been going on for months which is unacceptable with me.
Business response
09/07/2022
Hoping to do the work 9/8/22 but if not I will have the work done by 9/16/22
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.