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Complaint Details
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Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My side mirror has been damaged on the driver side. I went to Cityside Subaru on May 18 2022, they gave me a quote which is $696.21. The parts department told me I may need to wait for 1-2 days to get all my components. I talked with the insurance company and was told the damage estimation should be directly sent to the insurance company. I went to Cityside Subaru on May 19 2022. The service department said they will make an appointment for me to do the estimation, I said I already got the quote from the parts department. Then the service department said they don't have parts now and I need to leave my car for **** days. I said it doesn't sound right, I can come when all the parts arrived. They told me the parts will take 2 weeks to ship. I said the parts department said it's just 1-2 days. I told them they need to send the quote to the insurance company, I made an appointment to repair my car. Then, they sent a new quote which is $1009 to the insurance company, I tried to confirm with them, they told me it's labor fee. I did some research online, normally it cost $200-$500 to replace the side mirror. This experience is awful and the price is unreasonable to me. I hope BBB could communicate with the business owner, they cannot do this fishy things to the customers, nothing sounds right to me.Business response
05/23/2022
The original price quote was for the mirror components and sending the outside pieces to a body shop to be painted to match the car (the pieces do not come the color of the car and we are not a body shop and do not do painting). Total price for parts, painting and sales tax $696.21 not including installation. Labor charges to assemble mirror components, disassemble/reassemble interior of door and replace mirror 2.5 hours @ ****** per hour plus miscellaneous charges. Total of parts, labor, painting and sales tax $1009.63. Total time **** days - 2 days to order parts, 5-7 days for independent body shop to paint plus 1 day to install. This is a high trim level vehicle (not a standard door mirror - it has lighting and is heated for defrost. There is nothing "fishy" or unreasonable about this price. We apologize if communication could have been better.
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Contact Information
Business hours
Today,Closed
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.