ComplaintsforKringle Candle Company, LLC
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order on January 1, 2022 on the Kringle Candle website, order # XXXXX in the amount of $120.26. The package has not shipped yet and the order email confirmation states they have a 7-10 business delivery time. I have twice emailed [email protected], once on 1/9/2022 and once on 1/12/2022. I have also called their corporate office and flagship store in Bernardston, MA, phone # XXX-XXX-XXXX, and left multiple messages with no return call. A live person never answers the phone and you are bumped straight to voicemail or advised to email them, which I have already done twice. My husband also tried reaching them via their Facebook page, to no avail. I understand there is a labor shortage due to COVID which might be impacting their operations, but they are not communicating with their customers regarding this in any way, which is completely unacceptable.Business response
01/21/2022
Consumer Response /* (2000, 6, 2022/01/20) */ The package was delivered today, so no further follow-up from the vendor is needed.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Placed order online with company and never received my order. Reached out to the company who told me to call back yesterday or today for an update on shipping. My order number XXXXX. I've reached out to them yesterday several times and today. No response at all. No one will answer their customer service number. I've left several messages still no response. I am sure this company has scammed me out of my money. I would really like my order as it's a gift for someone. Please assist. My email is **********@gmail.com Thank you Mrs.******Business response
09/27/2021
Business Response /* (1000, 6, 2021/09/22) */ Hello, our customer placed an order over the Labor Day holiday weekend during our Labor Day Sale. We had a very large response and shipping staff began processing orders upon their return from the holiday on Tuesday, 9/7; also packing and shipping Halloween pre-orders as well. We strive to do same or next day processing but note on our shipping & ordering pages that during high sales volumes, our 7 to 10-business day processing time may take longer. Our customer inquired about her order on 9/13 and Kringle Customer Service responded on 9/14 thanking her for her order and apologized for the delay during high sales volumes. Her order was in the shipping queue for processing and if she did not receive notification by weekend to not to hesitate to reach out and let us know. On 9/17, she contacted us via email and also by phone twice, and we let her know her order was shipping on Monday, 9/20. Our Customer Service staff was handling a wedding event Friday-Sunday, and we check emails and phone calls in the evening too and emailed her Friday night, 9/17. Please see attachments. UPS and Kringle sent shipping notifications to her on Monday and UPS sent an "out for delivery" notice to her on 9/22. We let her know a refund was being issued for her as as our gift, which went through today in the amount of $25.81 that represents her order and shipping charges. Here is the UPS tracking number: XXXXXXXXXXXXXXXXXX and UPS will send delivery notification when her order is delivered today as well as she will receive via her order through our website. Thank you, and please let us know if there are any questions at all. Sincerely, Kringle Candle Company (Looking for the attachments section?)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.