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Complaint Details
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Initial Complaint
04/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I enrolled with DMB Finacial LLC for debt settlement last May 2019 and I signed an original contract for 36 months for $662.00 monthly payment for settlement with direct withdrawal. After about a year they called to inform me to extend the contract for 9 months to able them to settle the accounts. 9 months extension is ridiculous but I have no choice I need them to settle, so I agree for 9 months extension. So I keep monitoring the progress of my program another year past and yet still they haven't settled yet and telling me again to add more $80.00 every month for 8 months to settle the last remaining account after 4 months with an additional $80 on top of $662 they still not settle and ask for more. I checked the progress of payment and downloaded with ********************** all of the statements and find out I am almost done with 2 of the last three remaining accounts this coming July and I still have my contract ends till Jan2023 and telling they cant settled the last one with $1240++ settlement. This is so greedy and I would like this none sense to stop and don't let others fall on their trap.
Business response
05/16/2022
Hello,
We have made multiple attempts to connect with our client to resolve this matter. We will continue to effort this and have all the faith that a solution can be identified. Upon reaching a resolution, we will follow up with the Better Business Bureau to provide further update.
Thank you,
DMB Financial Management
Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
DMB Financial will steal your money. They charge a lot for the settlement amount. I have $40,605.05 in debt in which they settled for $21,.662. I have already paid a total of $26.890.61 so they have a total of $5,228.61 settlement fee in which they have earned. They are asking me to extend the program and pay $8,625.29 extra to pay off the settlement fee. So DMB is charging me a total of $13,853.90 of fee! They take advantage of your vulnerability!Customer response
04/11/2022
I have not heard from the business in response to my complaint.Business response
04/18/2022
We have attempted to connect with our client and have total confidence that concerns will be addressed and issues can be ironed out given the commentary appears to be more about confusion and communication than program related detail. Our Director of ****** Services is efforting a connection in hopes of providing additional transparency and results comprehension. Our goal is to complete this program in good faith, and will be open to ensuring their happiness through next steps with improved communication, etc.
Thank you,
DMB Financial Management
Initial Complaint
01/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
Did Debt Consolidate Debt was $37,706.40 Paid to date $25,365.12 I paid as stated in contract 48 months at $528.44 and paid it off in December 2021 and they said last debt is not paid and need to extend for 12 more months which will be over $6,000.00 more. So my only savings in this debt consolidation will only be 6,000.00. I think i was taken advantage of and the bill still is not paid in full and I still owe money which i thought was paid off in December! I do not remember them saying i would pay longer. If they would have told me that i would have thought twice about doing the program! They made more money on me than i saved! I think i was totally taken advantage of!Initial Complaint
12/01/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
After enduring poor responses, poor communication and constant turnover and after almost 4 years of faithfully paying my agreed upon dollar amount, and a couple months before my contract was up, and paid off, they call me and say they need more money to complete my term. I reluctantly agreed tp pay about $1,000 more that our agreed upon amount to settle. (from $4,000 plus to $5,000 plus) A couple weeks before my term was completed and all my cash commitments was made, they inform me that can't negotiate the RMP account and removed it. So now I paid $1,000 more and on top of that, they left me hanging on a $2,300 debt that I will have 2 more years of payments to this debt that I was told was being negotiated for the entire 4 years. They issued me a $1,200 refund but still owe me about $1,100. And mysteriously, this debt was listed at $1,000 and when they told me they couldn't negotiate it after 4 years, it suddenly jumped to $2,300. Why did it increase? No one will answer my questions. How is this company allowed to have a BBB accredited A+ logo on the bottom of their emails if their not and accredited business?Initial Complaint
11/17/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I enrolled with DMB Financial in March 2018. I signed a contract for 42 payments of $700.98 to be auto withdrawn each month. My contract should have ended in August of 2021. I started calling in July of 2021 to verify my contract end date as my husband and I have accumulated multiple hospital bills. We are 81 and 83. I left multiple messages with my representative and on the client portal with no response. I finally was able to speak to someone who assured me that my contract would be completed in August of 2021. However, after reviewing my client portal I saw that two more payments were added without my knowledge or consent for September and October of 2021. I called again and was told that I still owed on Discover and Citi Bank had refused payment in 2018 and was sold to another holder in 2021. I agreed to pay the extra two payments and was told that would complete my program. After viewing Global Client Solution's again I saw that Discover had been paid prior to the phone call in August and that Citi had settled in 2018. A payment was sent to Citi but reversed in 2018. The new holder increased my settlement by $500 and DMB collected their fee. All of my settlements, settlement fees have been paid as of October 2021. I have actually paid over the estimated fees. DMB has now added two more payments for November and December of 2021 without my knowledge or consent! I only found out by looking at the portal. I had eight accounts and I have been charged TEN different settlement fees. I have been lied to in regards they cannot add payments without my consent, an attorney is available to assist if you receive notice from an attorney as I did, and that my program would end in 42 months per the contract. All of my settlements were settled in 2018. I became very scared as I am a 81 year old woman and I just desperately needed to be finished with the program so I made the extra payments, but now to add two more! This is not right and the company should be ashamed!Initial Complaint
10/21/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I started the consolidation on September 20, 2018 for a term of 53 months with a monthly payment of $791.63 which would of ended on January 2023. On October 15, 2021 I received an email from a representative of DMB stating they would need to draft additional payments until November 2023 to complete the program overall. This was never informed to me when I signed the agreement that they would need to possibly add additional payments.Customer response
11/02/2021
I have not heard from the business in response to my complaint.Business response
11/07/2021
We have reached out to ******************** and are confident that we will be able to meet his requested resolution. This is more of a communication issue, but as a show of good faith, DMB will ensure he completes the program with a satisfactory outcome while contributing only what he is comfortable with. We will follow up again when a final resolution is reached, this week.
Thank you,
DMB Financial Management
Customer response
11/16/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
I do believe its a communication issue,DMB sent me an email and a text message on 11-08-21 stating that Ive been preselected for a debt consolidation loan with ******************. I called for information and I was told that the loan would have an interest rate of *****% with a service fee of 5% of the loan. ****************** could not tell me what the loan amount would be. How in the world would this help me? I called DMB on 10-20-21 and was asking where were they at on the last settlement I was told its around ****** but still working on it. Then called back on 11-04-21 another person was telling me its around ****** so what happened here? The amount of my last creditor is *********. I feel now that DMB is not being honest with me or trying to help me!
Regards,****
Initial Complaint
10/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was told that my account was going to be paid off in September 2021 after they added another ****** a month to my payments due to "failed" negotiations with BOA to reduce my debt, then they said that there was a miscalculation and added 6 more months of payments in July or August, right before the final payment was due. I called my contact person, ******************* 5 times and left messages and she did not return my calls. Since the company was sold, their customer portal has not worked so I have no access to my account information, and no idea what I am being charged for, or proof that my debts are being paid. They falsely stated that their fee was $60.00 per month, not 25% of the debt. I was sent their information with my California unemployment packet on what appeared to be official government stationary, with references to this being a government plan for debt reduction. This seems like false or misleading advertising. Never received one single written document to submit for evidence.
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