ComplaintsforDMB Financial, LLC

• Initial Complaint

  02/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My biggest concern with this scandal of a business is the that the company uses lying tactics and different names to stay away from The DMB name & bad rep. ******* DMB financial uses names like credit helpers ****** DMB just to steer away from their bad name and having no remorse from stealing all over the US. Breaking laws and rules as they make their way right above the law. They capitalize on the weakness and hard times of a consumer. The commonwealth needs to audit and hear everything they say and do to these clients to keep themselves happy. Its not business ethical or no professionalism within their agencies and partners. This company is breaking business laws and etiquette with every phone call. They were ***d a few years back for a reason by the common wealth. They were false marketing and giving false information as to why this program will help when in fact its going ruin your credit, ruin your chances of moving forward, and really hinder you. This company seeks to find people with sub par and great credit to ruin that persons chances in bettering their credit sooner and to capitalize on a chance to make money from that consumer instead of paying the creditor on time. They allow creditors to report bad history then they want to give them less then what was owed. Sounds fishy to me almost like BAIT. Like baiting you to make money off of you. This needs to be looked into and I have dealt with other companies. They do not lie and hide things and break the laws when helping clients. They break the law consistently telling us to stop making payments to our creditors. The company doesnt tell you these creditors have the ability to *** you and show bad history with collections on your reports in turn hurting you in the long run when your already invested in. As I heard one their wacked out main administrators we want to keep them in once they have a foot in the door because we already screwed them once they are in. we tricked them and now they need to stay

  

  Business response

  02/20/2024

  We have reviewed the complaint and attempted to locate the consumer associated in our systems with no success. From what I can see, this is a general complaint including historical mentions and earlier negative reviews made by other parties along with references to affiliate partnerships in an inaccurate and misleading fashion. We would like this "complaint" to be removed unless the consumer can present actual ties to his/her experience with DMB.  The number shared by consumer appears to be out of service as well. 

  Please review the submission and let us know how to best proceed. 

  Thank you,

  DMB Management

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired DMB Financial, LLC on June 21, 2023, to help me consolidate my debt. To date. I have paid DMB $1,450.60 and they have a settlement for one account and are paying them monthly installments of $109.80. They have paid 3 months before I did a Stop Payment. DMB likes to say they help people get settlements within a six-month period, but I don't understand why they didn't pay the settled amount and close the account. ********************** has a surplus of my money and could have easily paid the account off, as well as this new settled amount and still have a surplus of my money in *************** LLC, DMB's servicing company.DMB promised to get me debt free in 14 months and to help me get back to a creditworthy status. Within the first six months, two of my accounts have gone to collections and are now in Charge Off status. I believe there was never any contact with those companies hence the action to put my accounts into collections. Now, my client specialist is telling me that my accounts have to go to a Charge Off status to help me. I asked him about the process in the beginning and he told me the exact opposite. That my accounts would not go to collections. All the while DMB is taking money from my bank account. ********************** could have paid off two of the eight accounts they said they could help me with. Before I hired DMB, I was never late on any of my credit card payments, or my loan payments. I had an Excellent rating with the credit bureaus for paying my bills on time. I feel because of DMB's lack of communication with my creditors, it will now take me years to get back to a creditworthy status. After speaking to DMB, I realized they are not going to resolve this problem and I would like to have my remaining monies refunded to me, so I can either find a more reputable consolidation company or settle my accounts myself. I would like to pay off any accounts I can with the remainder of my money.Sincerely,*****************************;

  

  Business response

  02/13/2024

  We have been in touch with this client on multiple occasions, had resolved two of the ten accounts prior to her request to cancel the forty-eight month program inside of the first six months enrolled. This appears to ****** of program understanding or miscommunication.  Our Director of ****** Services will attempt to reach this client again in hopes of resolving any outstanding issues or concerns. 

  Thank you, 

  DMB Financial Management 

  Customer response

  02/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Good Morning,

  I am rejecting DMB's response to my complaint because even though they settled two accounts, all but one account have been Charged Off and sent to Collections. DMB has absolutely destroyed my credit and have put me, a 66 year old woman on a fixed income, into seven years of paying creditors before I can become creditworthy again. This is unacceptable. 

  I made a mistake with the refund amount DMB Financial owes to me.
  This amount should be $1,450.60 and not $1,765.60.
  I apologize for this mistake and hope it doesnt create too much of a problem for the BBB.
  Also, I wanted to tell your organization that DMB Financial consistently and repeatedly versed me to not talk to any of my creditors. To not answer the phone when they call because my client specialist with DMB would be contacting them. I have proof of the initial conversations with DMB and my creditors, showing what DMB says how they contacted each creditor and they were in negotiations with them all.  How could they be in negotiations with them all, yet all of my creditors but two out of eight, have charged off my accounts to collections?
  All I want is the amount of $1,450.60 refunded to me and I am going to talk to an accredited BBB debt relief company to help me.
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business response

  03/04/2024

  Hello, 

  While enrolled, this client had $1,770 in total program payments, $430.05 of which was paid out to creditors (Mercury and First Premier) through a combination of two approved settlement agreements. DMB is willing to return every dollar we earned, $1,114.75, as a show of good faith if this is considered to be a satisfactory resolution to this claim. 

  Thank you, 

  DMB Financial Management 

  Customer response

  03/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good morning,
  I have been waiting for a response from DMB Financial, or the BBB, about when I can expect the refund I agreed to except. It has been 20 days since I received the offer from DMB Financial through the BBB email. I have not heard from either party and would like to know when I can expect the refund. I have not received any instructions from the BBB as to what the next step is for my complaint against DMB Financial, or when I will be receiving the $1,114.75 refund as agreed upon. I understand the BBB considers my complaint as Closed, but when can I expect the refund? That's all I want so I can use the refund money to pay off the two creditors DMB Financial should have paid off and set up a new, accredited, debt consolidation company for my remaining debt.
  Best Regards to your day,
  ******************************* 

  

  Business response

  03/27/2024

  Hello, 

  We are again responding to this complaint, awaiting confirmation from our former client. What we previously stated was: While enrolled, this client had $1,770 in total program payments, $430.05 of which was paid out to creditors (Mercury and First Premier) through a combination of two approved settlement agreements. DMB is willing to return every dollar we earned, $1,114.75, as a show of good faith if this is considered to be a satisfactory resolution to this claim. 
  We are seeking a response from ***************** stating this is considered to be a fair and satisfactory resolution as her original request called for much more than we'd actually earned.

  Thank you, 

  DMB Financial Management

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  i entered a debt consolidation program with DMB. Before I accepted the program I was told that within a certain time frame my credit would be repaired after the debt had been settled and paid off. The meanwhile my credit was suffering because they were getting payments until the settlements were made with Upstart in which there were two loans. I was reassured throughout that once the amounts had been settled and paid to Upstart or the debt collector company that my credit would essentially be corrected and showing like the debt was paid and all of the deliquencies would be corrected. throughout the program i expressed and stressed to them how i was dismay with the process. Finally i am told in the beginning of June that a partner loan company New Credit America will give me a loan to take care of the settled amounts, paying the debit and now i owe them. However, i am still concerned about the information on my credit reports showing the deliquencies from Upstart and being in the DMB financial program. At some point I am told I owe them more money; then I get a call from a young lady by the name of ********************* who tells me that they owe me and I get a refund only to find out that in order to get these things rectified on my credit report that i have to pay another $785 to Credit helpers a program with them who will work on my behalf to fix my credit report. I start to make payments in the amount of $106+ bi weekly while they work on fixing my credit. At this point they have corrected nothing in my opinion because i have already started a dispute with the credit card company to remove a deliquency that was a mistake by them and something that was going to fall off of my credit report within 6 mos to 1 year and was no longer effecting my credit score. This company prays on individuals who are desperate and vulnerable and want to rectify their credit health because before the program i was making all payments on time to Upstart for both loans.

  

  Business response

  09/27/2023

  Hello, 

  We have been able to connect with our former client regarding the concerns expressed in this complaint. Additionally, we have been in touch with the credit repair company she is currently working with to gain a better understand of success, billing, etc. In short, our conversation with the client went very well, and we've come to a resolution.  We were able to discuss pain points regarding communication concerns throughout her time with DMB.  We will work out the specifics in the days to come, this complaint will be considered resolved on our end. 

  Thank you,

  DMB Financial Management

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

  Customer response

  10/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I being the consumer has not been compensated as promised or contacted since I agreed to the resolution.   

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted ***** in order to consolidate my debt. Upon which I was promised monthly payments of $388 for 48 months. This company never disclosed that they would wait until all my accounts were in arrears of 120 days before making any payments. In turn AmOne began removing monies from my bank account yet never putting this toward the principal amount. Not long after working with AmOne I was informed via email that my account was now with **********************. I have made several attempts to contact ***** and DMB Fiancnial with no response. Now as of last week I am being sued for the payments on my arrered accounts. I at least would like them to reimburse the funds that were removed from my accounts and not sent on to pay off my debts. I would additionally desire that they pay off the increase in debt they have caused me with interest rates and penalities. I desire that they make this right with my accounts.

  

  Business response

  07/12/2023

  This complaint is concerning account relations from the fall of 2022. Our former client required communication via email only, which occurred very regularly during her five months in the program. The concerns are regarding miscommunications associated with the program she enrolled in, and the confusion was addressed and eliminated in January when she cancelled the program. Prior to cancellation, 3 program payments were reversed in full, and a refund of her reserve balance in the amount of $171.23 was issued.  We will happily address the balance of what she is requesting, however considered this situation to have been resolved in January 2023. Our Director of ****** Services will reach out to further effort a **************** for this complaint in the immediate days to follow. 

  Thank you,

  DMB Financial Management 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with a director *** in early 2021. We had to increase my payments for my final settlement. My monthly payment increased from ******* to ******* per month. Payments were to end with the June 2023 payment. My monthly payments were split in half, so ****** on the 14th every month and ****** on the 28th. But I was assured my June 28, ********************************* October of 2022, the company pulled my prior half payment amount (******). Their error. I shortly after got a call, and even though that payment was $41 short, I had to pay a total of $45 extra, so my last 9 half-payments were increased by $5 each. In February I ran into a financial issue, so my 2/14/23 payment was drawn on 2/17/23. My 2/28/23 payment was pushed to 3/4/23. Then, both March payments were combined to *******, and was pulled on 3/30/23. At this time, another payment of $602.81 was added to 7/14/23 (I asked yesterday to move this until 7/28/23 because I was confident this company could do math and realize I would be paying an extra half payment, and wanted to give them some time to correct the error. I was informed today they are taking an additional half payment and it would be 7/28/23 and that the extra funds were needed. So first I was asked to pay an additional $2050 above our agreement when we started the program, then an additional $4 was added, and now an additional $602.81. At minimum, the additional $602.81 and $4 needs to be removed from my final payments, orreturned to me totaling $606.81 if the payments are withdrawn prior to resolution. There were no additional settlements within the time frame in which the director *** promised there would be no more money needed. At most, $2,656.81 should be returned as it's above our originally agreed upon amount.

  

  Business response

  06/14/2023

  We have reviewed our client's complaint and our Director of ****** Services will coordinate a time to finalize this resolution tomorrow, 6/15/23.  We feel that the concerns are associated in large part with an earlier communication issue dating back to the spring of 2021.  This program has been largely successful overall, and when all said and done we will have saved our client over $15,000 in roughly 4 years time. To date, we have reduced our earnings by 32% ($1,850) on this final agreement with Discover as a show of good faith, and we're confident that adjustments put into motion will more than address our client's concerns.  Upon confirming an amicable resolution tomorrow, we will follow up to finalize this response with updated notes, next steps, and program completion expectations. 

  Thank you, 

  DMB Financial Management

  

  Business response

  06/21/2023

  A final resolution has been reached regarding this complaint.  We were able to reach an agreement to include a reduced June draft and an elimination of the July draft equating to roughly an additional $900 in reversed earnings (fee reduction). Additionally, we have arranged to have all activities wrapped up prior to the end of June 2023.  Our client has confirmed this arrangement to be an acceptable resolution.
  
  Thank you,
  
  DMB Financial Management

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I chose to use this company to consolidate some debts and was told the accounts i gave them would be negotiated and taken care of to this date there has only been one of the companies i gave them that has any movement what so ever the other accounts however have now either charged off or went into a elevated collection status and not one of them can confirm they have spoken to anyone from this company but they continue to take money from my account, on tp of that i cant even log on to my account to see my documents or even upload anything if need be and i have addressed this so many times and yet still I'm sitting here without resolution and the person i org spoke to at the start that told me she would be following up every Thursday about my account has def not done that at all now my credit is messed up even more than when i came to this company i could have taken the money they have taken and paid things off myself this is unacceptable and feel like i was scammed

  Customer response

  05/02/2023

  I have not heard from the business in response to my complaint. they did however attempt to withdrawal more money from my bank account after i send a message to them advising i did not authorize it 

  

  Business response

  05/08/2023

  We have attempted and will continue to attempt to connect with our client regarding this matter.  At this time, his voicemail is full, however we've also reached out via text, email, and will send a letter today. We are completely confident that this issue is a combination of monthly budget concerns and possible miscommunication regarding the program on the whole.  To date, our client is only 4 months into a program slated for 44 months, and we have already resolved his largest account for less than original projections which paces his overall program completion to be ahead of schedule.  We hope to touch base with him asap and look forward to discussing resolution options. 

  Thank you, 

  DMB Financial Management

• Initial Complaint

  11/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I enrolled in DMB Financial in September 2019 for the amount of $779.81 a month for 48 months My debt was a total of $ ********* for my accounts and my settlement accounts were a total of $ ********* except for one account being negotiated at the moment . After my final payment in september2023 i will have paid a total of $ ********* . Just in the past couple weeks they have contacted me and said that my last scheduled draft payment would be on September 18 2023 that they need in order to finish the settlement is that they need a extention until September 18 **** . I feel that is totally unfair and unacceptable especially when im dealing with health and cancer issues i feel they are just taking advantage of our financial situation .

  

  Business response

  12/08/2022

  We have been in touch with this client to discuss his concerns and address next steps. We are now focused on a positive resolution.  Our Director of ****** Services has committed to producing a full account workup to display all efforts to date along with future projections at the account level to meet his request for explanation, etc. This will become his program summary and will be presented with complete transparency.  From there, we will look at the reality of today's picture and work toward completing his program in the timeframe and at cost he'd expected at enrollment if possible.  I expect that we will finalize this discussion no later than Tuesday, December 13th. 

  Thank you, 

  DMB Financial Management

  Customer response

  12/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  11/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  "I started the debt consolidation process with DMB on January 2022 for a term of 53 months for total enrolled debt of $30,036.00 with a monthly payment of $489.22 which should end on July 19th, ****. My credit cards enrolled with DMB are now in collections. Per DMB's login/communication page they never even begun trying to make contact or negotiate with any of these credit card companies to date. I have now asked DMB to remove all credit card accounts, and they now only have two loan accounts with them that were settled. One for the original amount of $5653.86 and the other for the original amount of $9868.00. Total amount of both is $15,521.86. They are telling me my payment will now be $447.35/month until July, **** with just these 2 accounts. Original $489.22 x 53 = $25,928.66 (with all accounts in the amount of $30,036.00)New $447.35 x 53=$23,709.55 (with only 2 accounts in the amount of $9,868.00)I am paying $23,709.55 for a $9,868.00 debt How does this make any sense? Wished I would have seen they were sued for scamming before doing business with them." DMB needs to correct this matter asap.

  

  Business response

  11/23/2022

  We have since been in touch with this client to cover all concerns and feel as though this complaint has been addressed.  This issue truly stemmed from a miscommunication, however our department Supervisor was able to address the confusion and get on the same page to see the two active arrangements through. 

  Thank you, 

  DMB Financial Management

• Initial Complaint

  04/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I enrolled with DMB Finacial LLC for debt settlement last May 2019 and I signed an original contract for 36 months for $662.00 monthly payment for settlement with direct withdrawal. After about a year they called to inform me to extend the contract for 9 months to able them to settle the accounts. 9 months extension is ridiculous but I have no choice I need them to settle, so I agree for 9 months extension. So I keep monitoring the progress of my program another year past and yet still they haven't settled yet and telling me again to add more $80.00 every month for 8 months to settle the last remaining account after 4 months with an additional $80 on top of $662 they still not settle and ask for more. I checked the progress of payment and downloaded with ********************** all of the statements and find out I am almost done with 2 of the last three remaining accounts this coming July and I still have my contract ends till Jan2023 and telling they cant settled the last one with $1240++ settlement. This is so greedy and I would like this none sense to stop and don't let others fall on their trap.

  

  Business response

  05/16/2022

  Hello,

  We have made multiple attempts to connect with our client to resolve this matter.  We will continue to effort this and have all the faith that a solution can be identified.  Upon reaching a resolution, we will follow up with the Better Business Bureau to provide further update. 

  Thank you, 

  DMB Financial Management

• Initial Complaint

  03/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  DMB Financial will steal your money. They charge a lot for the settlement amount. I have $40,605.05 in debt in which they settled for $21,.662. I have already paid a total of $26.890.61 so they have a total of $5,228.61 settlement fee in which they have earned. They are asking me to extend the program and pay $8,625.29 extra to pay off the settlement fee. So DMB is charging me a total of $13,853.90 of fee! They take advantage of your vulnerability!

  Customer response

  04/11/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  04/18/2022

  We have attempted to connect with our client and have total confidence that concerns will be addressed and issues can be ironed out given the commentary appears to be more about confusion and communication than program related detail.  Our Director of ****** Services is efforting a connection in hopes of providing additional transparency and results comprehension.  Our goal is to complete this program in good faith, and will be open to ensuring their happiness through next steps with improved communication, etc. 

  Thank you, 

  DMB Financial Management 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩