Business ProfileforIDEMIA Identity & Security USA, LLC

On 6-30-23 I went into the ******************* office to obtain my TWIC Card via IdentoGo 4422 Ambassador ************************************ ***** Process was completed and my card was charged.After waiting the specified time and having not received my card,I then called to find out where my card was and was then told that I did not exist in the system because their computer was broken.I went back to the **************** on 10-20-23 and had to completely perform the process again. At this time I was charged an additional $125.25.I was told at that time that I would receive a refund in a week or two and the lady tried to tear up my original receipt from June of 2023. Luckily I stopped her and I have the receipt. Now I've called in numerous times with the receipt information as well as provided my credit card statement to prove I was charged in June of 2023. I've called in numerous times a month as well as sent too many emails and no one is responding to me with any answers. It's approaching a year since the original charge 6-30-2023, but the dispute started October of 2023. The call center stated that they cannot escalate this any more and that I can only call and email more frequently. I've also filed complaints in regards to the employees being extremely rude and utilizing their cell phones while taking down customers information. I also feel like the building is not suitable for this type of work because the lobby and the partitioned cubicles are easily within earshot.