ComplaintsforBoston Red Sox
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Complaint Details
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Initial Complaint
08/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two tickets to a Red Sox vs. ******* game in May for August 13th on the Green ******** In the middle of June, I received what sounded like a spam phone call from the ticket office saying that they accidentally sold Green ******* tickets for that game, and had a VIP that was sitting there so they planned to move my tickets. These were purchased for my 10th wedding anniversary, and were traveling in for the game, with hotel accommodations already booked. I called back and waited 45+ minutes on hold and was told I could have comparable tickets and theyd be automatically updated in the *** app.Two weeks later, they still had not been updated, so I called again. Another 56 minute hold and I got through to someone who sounded like he was falling asleep on the phone. He told me that a manager had a note about needing to swap my tickets but hadnt done it, and that only a manager could change tickets. I asked to be transferred to a manager, and was told he hadnt been in in days and they had no idea when he would be back. I asked for a call back within 3 business days or the tickets changed, none of which happened.I am now on hold again, more than an hour in this time, and cant get through to anyone. The game is now a few days away and I dont have valid tickets while the Red Sox have had hundreds of dollars of my money since May. I didnt choose to have this happen, nor do I feel its right to not honor tickets I bought directly through them. This entire experience has ruined my anniversary, and at this point I dont know what else to do.Business response
09/07/2022
We had contacted ****** to let her know that the ticket location she had purchased for the August 13th game was not available to an event being held on the Green ******* that day by the ******************* the charitable arm of the club. We agreed to move her tickets to a new seat location with a higher value at no cost to her. Although there was a delay in getting the tickets switched out, the change was made prior to the game and the new tickets were used for the game on August 13th.
After the game I followed up with ****** and offered her complimentary tickets for an upcoming game to make up for the frustrating experience she had regarding the August 13th game. She was receptive to the offer and will be contacting me directly when she decides on the game she would like to attend.
If any further information is needed, I can be reached directly at ************** or ******************.
Thank you,
Ben
*******************
Senior ******** ****** Services | Boston Red Sox
4 ************* | Boston, ** 02215
Phone:************ | E-mail: ******************Initial Complaint
09/29/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased Concert tickets 9/16/2019. COVID cancelled concert in 2020, rescheduled for August 2021. One band cancelled, RED SOX foundation offered refunds. I requested refund. Refund was processed on 8/5/2021 to an old debit card that has been purged from my banks system. Bank stated refund can not be put into my account. Red sox states it was processed I have to call Live Nation. They are stating the same thing, that it will be refunded to the card I used. Bank again has stated it can not be refunded to that card as it has been purged from their banking system. I have contacted everyone at least twice and no one is helping with this matter. I have attached original purchase info, proof of bank response and confirmation of the refund that has not come back to me.PS, I got married in 2020 and my name changed from ******** to ******. The bank said this would not affect the refund.Business response
10/25/2021
LiveNation has confirmed this issue has been resolved with the customer.Customer response
10/25/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I received a call from the ** of live nation on Thursday 10/21/21 apologizing for the situation. My refund check was mailed and was received today. Thank you!
Regards,
*************************Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased six tickets for a game and it was rescheduled during a work day and the Red Sox refused to allow me a refund or exchange for my tickets. This is a loss of $328 and they made no effort to help.Business response
09/12/2021
As per Red Sox terms at conditions, available on our website (https://www.mlb.com/redsox/tickets/terms-and-conditions) " If the game specified on this ticket is rescheduled for any reason including due to a rain-out, this ticket will be valid for the rescheduled game date and time, and the Holder will not be entitled to a ticket exchange or refund for any reason. Handling charges, convenience fees and other service charges are not refundable. If the game specified on this ticket is suspended for any reason, including due to weather conditions, and play is continued on a later date, this ticket will only be valid for the portion of the game played prior to the suspension in play, and the Holder will not be entitled to a ticket exchange or refund for any reason. The Club will not provide a ticket exchange or refund for any counterfeit tickets purchased in the secondary market, or for any lost or stolen tickets."
Additionally, the fan making this complaint did not purchase his tickets directly from the Red Sox, so any request for a refund would need to be directed toward the 3rd party re-seller they purchased from. We are happy to offer them complimentary tickets to a game this season.
Please let us know if any additional information is needed.
Sincerely,
***************************
Director, Ticket Services
Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello Red Sox Nation, I would really appreciate your help resolving an issue. My father purchased tickets for my son for his birthday for yesterdays game 8/22/21, as you know this game was cancelled and they rescheduled it with less than 24 hours notice for today - a work day unfortunately. I have sent emails, reached out to social media, texted CS, attempted to call your ticketing line with both the main number and the second number given to me by a kind gentleman in your **************************** (he wasnt able to help me with a resolution unfortunately but was very nice) and I called so many times, in total hold times of 7.5 hours between yesterday and today and every single time we were hung up on before even getting to speak to anybody. I would really appreciate your help in getting a resolution as I have spent my whole weekend and now half my work day trying to find a way to resolve this.Business response
08/25/2021
Hi ******, we apologize for the difficulty you had in reaching someone. A Fenway Ambassador will reach out to you in the next ***** hours to talk through options for a different game.Customer response
09/02/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased concert tickets with VIP passes (********************* with VIP passes to meet ***************************). Concert was posted-poned due to COVID. New date was issued however concert details has changed. No VIP with ***************************. Would like a refund. I have called several times sat on hold for 2hrs then got disconnected. I have emailed the Redsox ticket email address several times no response. Spoke to a rep 3 weeks ago said he would speak to his manager and get back to me in 48hrs. No call back response or email response as of today. Id like some type of response on next steps of my refund. Can someone please help me resolve this issue? I have attached some documents. I have more if needed.Business response
07/27/2021
The order was refunded in full as requested to the card used for purchase. The refund was processed on July 27, 2021.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.