ComplaintsforStryde

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have a Stryde membership which is $30 per month and I purchased the Stryde bike for about $1495.Stryde does not post content at a rate that is consistent with competitors with similar programs such as ****** and Soul Cycle.They have advised that I can cancel my subscription but that still leaves me with their bike, which I cannot use to my satisfaction with a different provider.I would like Stryde to take care of collecting the bike and offering some payment for it. I recognize it can't be the full amount but I believe it should be something.

  Customer response

  10/27/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I financed a bike through Stryde on October 29th, 2022 with a 30 Day Risk-Free trial once it had been delivered. I received my bike on November 16th, 2022, and reached out to the company because I thought I was having issues with the flywheel. After using the bike for a few weeks I found that the spin bike was poorly made, and I requested a refund on December 7th, 2022. I was asked why I was returning it and explained that the saddle and handles were not stable even though they were tightened all the way. I packed the bike up that day and reached out several times until they finally stated I had been waiting over a month on January 9th, 2023, when something was done to pick up the bike. I was told on Dec 7th that I would be charged a restocking fee of $200, which I ask could be waived since I had been waiting over a month for the return to be picked up. I thought this was a reasonable request since it had been in my home for that long. On January 24th,2023, I was told that I would be refunded the charges that happened to my bank account while I had the bike. I am expecting to get $270.98 as a refund and am afraid that the charges will continue to hit my bank account even though I returned their product. I don't think it is unreasonable to make sure that I get my refund and that my bank account doesn't get hit for another charge. I also think the company should be looked into for their lack of action picking up the bike, and still stating they will charge me a restocking fee of $200.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased my Stryde bike in March 2022. Shortly after it arrived the resistance stopped displaying on the screen. After a few home remedy fixes offered by Stryde, they (Stryde) reached out to Spirit Fitness on April 1 to get parts to fix it. The first round of parts did not solve the problem, then over the course of several months and more parts, more service techs, more wrong parts no fixes, gaps in communication parts arriving to us and sitting for a month...the bike was finally repaired on July 13th 2022. I has asked several times to return the bike, to which i was told i needed the original packing. I then asked multiple times for a partial monetary refund to which i was told "they can't do". They offered me 6 months free of the Stryde app, but upon attempting to claim this offer it was discovered i needed to pay the $29.99 + tax to sign up for a program I didn't even want and was only attempting to take because "it was all they could offer me". I have not taken the offer from them as its an up sale on a product i don't want. I just wanted my bike fixed and it took close to 4 months for that to happen with zero remedial action or any real offer to compensate me for the purchase of a $1,700 piece of equipment. The bike broke less than a month after purchase and took a bit over 4 months to get repaired. The best they could offer me was 6 months of a subscription I didn't want.

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a bike from Stryde in December, we are still under warranty and making payments. In April the k*** broke off the resistance shaft and the calibration timing is not metering properly, major delay and sometimes doesnt read at all. Basically the bike does not function how it should. We have been through numerous emails and had a service tech come out to tell us we need to fix it ourselves and there is nothing he can do. I have left phone calls with the manager of service from Stryde, ********. No return calls, we email but no response resolution, just we will notate that. We are seeking replacement of the bike due to poor manufacturing and lack of fixing the problems. Currently we are without a properly functioning bike that we are paying for under warranty, with not honoring the warranty we will be seeking legal matters.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I completed a purchase of a Stryde bike on 25 Nov 2021 in the amount of $1495.00 I made the purchase through a payment plan with Bread payments. Paying 124.59/month. *** bike was delivered to me on 7 Jan 2022.Once assembled, I noticed a defect in which the bike would not calibrate some of the metrics as promoted. I reached out to the company via their ******** page and through email on 10 Jan. *** support tech walked me through some troubleshooting steps which did not resolve the problem, *** tech support transferred me to their service vendor, Spirit Fitness on 12 Jan. ***** no response, I followed up on 13 Jan. **** no response again, I followed up with the company on 17 Jan. ******** with Katana/Sole fitness contacted me on ******************************************************************************** and to allow 10 business days. He also told me that he attached a tech to the order and and to allow 3 additional business days for the tech to contact me to come to my home and repair the bike, I contacted the agency on 2 Feb to inform them the parts came in and inquire about the tech. By 7 Feb, I had not gotten a response. On 12 Feb, I was informed that they were still working on a tech. By 18 Feb, there were no updates from the agency and requested to return the bike for a refund. Styrde told me that by that date, returning the bike was not allowed because it was outside of the 30 day return policy. I informed them that the only reason I was outside of the 30 days was due to the company leading me to believe they would be actively repairing the defected bike, But, instead they ignored my request and falsely promised to repair the defective bike that never worked correctly since I received it. I continued to request to return the bike for a refund. As of 5 March, the bike has not been repaired, and I have been denied the ability to return it and no tech has been to the house to attempt the repair.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a Stryde bike a little over a month ago. We noticed the bike was making a noise. My husband contacted Stryde and they said the bike was damaged during transit and have yet to send anyone to fix the problem. They charge $200 for a return. They do not answer emails in a timely manner. They even told us to just fix it ourselves at one point. Terrible customer service and theyre selling a product that seems like it is made to be broken.

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