Customer ReviewsforGoTo Technologies USA, LLC

I was sold a fake product since the number was not functional and they refused to process my payment despite multiple attempts. This caused significant inconvenience and financial loss to my business.Do NOT use Grasshopper phone numbers. They sell phone numbers not available, this is false advertisement.

Poor customer service and overbilling problems with this vendor!GoTo has been overcharging us $75 per month for the past couple of years. We corrected this issue with them back in 2021 and they provided us with a partial refund. We thought the issue was over. However, when we reviewed their new invoices, it seems that they had restarted overbilling us. When we contacted their support team, they "rudely" stated that "they can not refund us any money for prior months because it is not part of their terms and conditions"!

Worst product and customer support ever. Horrible implementation issues. We have not received a fax in 3 weeks and our business relies on it. All GOTO says is its not our fault. When we have the issue escalated they see its their fault and rather than fix it... 3 times now.. escalate, disconnect, then we get a call back to start the process from the beginning. 3 weeks and going.

It is probably the worst customer service I have ever experienced. After reading BBB reviews, it all makes sense now. They do not want to help the customer at all. I submitted a support ticket on November 3, 2023. I then resent another ticket, letting them know I would go to the BBB. I finally got one response from an agent apologizing for the delay and that they would be taking responsibility for the account. I emailed back, and still no response. 18 days and counting. Goto, get better!

They are at it again. The thieves. I cancelled my account in August and they owed me well over $100, of which they never paid. Now they are billing my credit card for less than a dollar. Now imagine if they did this to all current and past customer. They are nothing but thieves and money grubbers. Shame on them.

Called several companies and ended up working with a broker and we dealt with GOTO directly. signed up for service. have conversations that we wouldn't be under any contracts and they could do what we wanted. so all good.... after paying a few months of over $225 a month we still didn't have a working solution nor ever used any services they provided. we reached out to cancel at that point and ask for our money back. they stated we were under a contract but ultimately said they were doing us a favor and let us out of it but wouldn't ever refund the bills we had paid. they can look at all emails/calls/communications and know we were never able to use the service but still refused to refund us. stay away.

If I could put no stars that would be the best option. We purchased this for an enterprise level account and for a multi-year purchase. It got hacked. We asked in meetings and in writing since January 2023 to cancel the account. In July I started weekly written requests to the go To and LogMeIn USA enterprise sales team, support team, AR team, billing department. Spoiler alert, it is now Sept 28, 2023 they still haven't canceled out account and we refuse to pay the invoices. I called their billing **** and it took 1.5 hours to reach a human, and even then there was no resolution. The enterprise account manager responded to the emails saying his team would get to it and provide some resolution. There has been zero resolution, but we are still fighting the good fight. Now I'm reaching out daily instead of weekly until this is truly canceled.

On a Friday morning in June of 2023, this company (GoTo) acquired the telephone numbers for our business. But the handsets they sent ** did not work and the service did not work. We could neither make nor receive calls for thirteen days until a real telephone company successfully ported the numbers (a process GoTo resisted).After three hours of desperate attempts, we gave up and fired them, cancelling the service.This company lied to us in their sales pitch, failed to provide service, and resisted and delayed AT&Ts attempts to take the numbers from them (ultimately this was resolved after some pointed language from our attorney). GoTo touts 24/7 customer service on their websites home pagethis is a lie. The phones are auto-answered after 8pm US Eastern, you are placed on hold forever. They email a song and dance about how their technical team works 24/7, which does their customers no good. Also, an attempt to contact them via the website chat generated a truth: 8am to 8pm US-East onlybut only weekdays, as this chat attempt was 4:30 pm Eastern on a Saturday. We have screenshots from website and this chat.We see reviews here and we were told the same shady no, you didnt really cancel nonsensewe will invoice you further (we have that email)that others have experienced. That is predatory, and perhaps should be reported to State Consumer Affairs authorities. Incredibly, three days after our phone lines were safely in a real carriers hands, our company received a new email from a different employee trying to schedule onboarding us. To say that they do not know what they are doing (beyond trying to collect your money) overstates how much they know what they are doing.We note also that they provide an email address for their legal department. We have no reason to believe they have one; our attorney has not received any response from that email address.We cannot recommend strongly enough running as fast as you can away from this company.

I just reported a billing issue yesterday, because I've been double charged for 2 LogMeIn.com subscriptions I didn't know I even had. The case was closed today with no additional information or explanation. I called customer service, and they disconnect the line when I entered my prior case number. I called back and did not input a case number, and I did speak with someone and told them I want to cancel and they gave me a story that they are not trained to cancel the type of subscription I have. They said they would forward me to someone who could cancel my account, and then they just disconnected the call. Then I received an email from support saying their headset was not working.Not cancelling customer accounts in a timely manner is theft. I've called this company 6 times today with little success. Their customer support department is a dead end by design.I need this company to provide me with a mailing address for their cancellation department.