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Find a Location

LastPass has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LastPass

      333 Summer St Boston, MA 02210-1702

    Business ProfileforLastPass

    Computer Software

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    LastPass provides password and identity management solutions. Their services include password management and single sign-on to adaptive multi-factor authentication.

    Business Details

    Location of This Business
    333 Summer St, Boston, MA 02210-1702
    BBB File Opened:
    9/13/2022
    Years in Business:
    16
    Business Started:
    1/1/2008
    Number of Employees:
    550
    Alternate Business Name
    • LastPass US LP
    Business Management
    • Customer Service, Customer Service Representative
    • Mr. Karim Toubba, CEO
    Contact Information

    Customer Contact

    • Customer Service, Customer Service Representative

    Customer Complaints

    39 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Johnny T

    1 star

    02/19/2024

    I had been using LastPass for years successfully. Until yesterday.Here is what happened:I tried to login with the master password that I KNEW and have used three thousand times. It didn't work. OK, maybe I had a typo. I tried variations. None of them worked. I tried account recovery. It sent me the **** I verified, but it always brought me to an error screen that said the lastpass extension wasn't installed in my browser. (It was.)After more failed attempts, I became locked out of my account. Next, I discovered I was not allowed to access tech support at all without being logged in. Out of options, I created a new account. I COPIED AND PASTED THE NEW MASTER PASSWORD so there could be NO MISTAKE. This should work, right? I started trying to set it up my new account, including verifying my email address.When I was prompted to enter Master Password to verify the email address, USING, REMEMBER, THE CORRECT MASTER PASSWORD I HAD COPIED AND PASTED, IT SAID IT WAS INCORRECT.Well, fortunately I was still logged in in another window. I was able to call tech support. The lady was very nice but warned me she would not be able to provide tech support unless it was a paid or trial account. Thankfully the new account had a free trial. We proceeded.She tried to walk me through the account recovery, only for me to encounter the same bogus error message that the extension was not installed. It was both installed and logged in. She said she had to contact the security team. I was forced to answer extensive security questions about my brand new account. Fortunately this was easy, if time consuming, because my account was still open and I had literally just created it. Even after all of this they could still do nothing for me. They kept telling me my master password must have had a typo and I must be entering it wrong. Remember, I copied and pasted it to make SURE there was no such possibility. I told them I was no longer a LastPass user and hung up.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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