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ComplaintsforTao's Beauty
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Scam website. takes your money then takes a full week to "ship". then, the label is never scanned or created for days. not a single response from any of m emails. DO NOT SHOP HERE. filing a charge back with my bank.Business response
10/18/2023
order was placed on September 30. one item was sold out. message for customer was sent on Oct 1 and Oct 2 asking how they wanted to replace the sold-out item. Oct 4 customer messaged the store. Oct 5 store replied and again informed waiting to know how they want to replace the sold out item. Customer replied with replacement. package was sent next day. Package was delivered to customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.