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ComplaintsforCivic Financial
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Around mid December I contacted Civic financial for a refinance of one of my investment properties, *************************************************. I paid the appraiser fee and everything was proceeding forward. I kept following up asking about closing date and I kept being told Jan 31, or sooner. On Jan 30, I was told they will not be able to service my loan. No explanation was given. Just, change in the bank direction. I was informed I would be refunded the appraisal fee. As of now I still have not received that refund, and Ive called them several times, my phone calls go unanswered. I have called the number on there website, and no matter what option I choose, it rings several times, then goes to a voicemail. Ive left several messages. No call back.Business response
03/06/2023
Hi - This is not the correct Civic Financial. This complaint is most likely meant for Civic Financial Services. Our company, which can be found at website here: www.civicfinancial.nm.com, is not an appraisal company. We do not do any sort of business with appraisals whatsoever. Our business is holistic wealth planning - we manage investable assets and provide life and long term care insurance. We are affiliated with Northwestern Mutual ******************** as shown on our website. We appreciate you taking the time to remove this complaint and providing it to the correct company of which these services apply. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.