Business ProfileforEcco Beauty Hair Salon, Inc.

On 1/10/24 I went to Ecco Beauty Salon in ******, ** for a service called Japanese Straightening. It is a chemical process that permanently straightens the hair. I have been getting this done for 16 years at a different salon and am very familiar with the process. The first woman to start the process applied to chemicals to WET hair, which I know is not the process. I stopped her and questioned it but she didnt speak English and basically ignore me and continued to apply the chemical. When the owner finally showed up, she was shocked to see my hair and then proceeded to take over the process. Once it was completely clear that my hair was extremely damaged by the chemical applied incorrectly, she tried to fix it but the damage was already done. I made my position and how upset I was very obvious and clearly stated how I felt. The owner laughed and made a joke about it and admitted that the first girl never should have applied the chemical on wet hair and that it ruined my hair. She also clearly said I am not going to charge you. After she tried to fix it, which didnt work, she continued to laugh about it. I did NOT pay for the service. The next day, 1/11/24, I posted a negative review online detailing my experience as a customer. The owner proceeded to text me and threatened me about the review and lied about the events that happened and posted deceitful pictures of my hair which I didnt give permission for. She posted a before & after which was false since the before picture was my hair AFTER it was damaged / burned and the after was the attempt to fix it. She also changed her story and said that the process was done correctly. She then threatened to *** me. I have all of the texts. I also have the receipt from my personal hairdresser that I had to visit the next day on 1/11/24 when I had to cut all of the burned hair off, about 5 inches. This business of poorly run and does not take responsibility for their mistakes and then harasses the customer.