Customer ReviewsforHomesite Group Incorporated

Three months later and I still can't get a hold of anyone.

Thanks for your feedback. Im sorry that you haven't been able to get a hold of us. Please email your name and policy/claim number to *********************************** so we can try to help. ~ *****

I applied for a homeowner policy online and sent an email reply to cancel the insurance immediately. They still withdrew funds out. Of my account and held my funds over 10 days without ever issuing a policy . How do you withdraw funds before a policy is issued ? Thats illegal. I am contacting the insurance bureau, CFPB and attorney general.

Thank you for your feedback. I'm sorry for your experience with us. If you email us at ************************************ we will look into this for you. - *****

Stole $412 from me. They committed a billing error and won't fully correct. I paid my $412 premium on 4/30/2024. Since then, they won't apply my payment to my policy, and they also won't return the payment. They canceled me on 7/11/2024 due to non-payment, despite me making a payment, and told me to take it up with my bank.

We appreciate the feedback. Thank you for emailing us separately. We'll investigate what happened and reach out to you. ~ *****

If I could give zero or negative stars I would... This company has by far been the worst. My policy should have been cancelled for 9/7/23 however unknowing to me I still had a policy didn't know anything until a renewal came in the mail 06/28/2024. I called found out it was still active and now they refuse to back date to the sale date of the home. How I have any legal right to even have coverage on a home I do not own for 4 months I don't know. Let alone the fact I did not receive 1 piece of mail email or anything with in 09/07/23-06/28/24 acknowledging I still had this policy to give me any sort of chance to cancel it it's beyond me. And next getting the refund check that's a ridiculous process. ***** days but then if you back date it's more like ***** days because they cancel out the first check and don't escalate it. None of the representatives can tell you what is going on I waited almost an hour to speak with a supervisor. Just to get told I get to pay for homeowners insurance on a house I do not legally have any right to. How this is ethical or legal I do not know. But I strongly recommend avoiding progressive homesite.

Thank you for your feedback. Im sorry to hear about your recent experience with us. If you email your name and policy number to ************************************ our team can review the decision that was made regarding your policy. - *****

I am SO Not happy with this company's way of business at all and will be changing my car insurance since they cannot even seem to get information correctly. I purchased a new home and called for a quote from Geico as well as two other companies, and I decided to go with the builder for my home insurance. I sold a home that Geico was my home insurance for that property, and they then reminded me that I still owe them for my new home insurance. I stated on 3/19 when I cancelled my sold home that I went with another company, and they stated they will update their records. I just received another notification from them dated 3 /22, sent to an address of a property that is do not own and then a text for it now going to debt collection. I called again today 7/9 and they stated that I did not go through the process to cancel the insurance. How do you cancel something you only requested a quote from? I will be moving my car insurance because if they cannot even take proper notes on phone calls, God forbid I must put in a claim for my car. If i could give a negative 10 rating I would

Thank you for your feedback. Im sorry to hear about your recent experience with us. Please email your name and policy number to ************************************ so we can investigate what happened. - *****

Worst homeowners insurance. Veterans beware. Walk way. I would love to give you more than even word. Contact me I have recorded phone calls. Had to report them to Insurance Commission.

Im sorry for your experience with us. We value your feedback. Please email the details (name,address, policy/claim #)to ************************************ and well try to help. - *****

Worst home owners insurance on earth. My name is *********************, if I could rate this company a Zero, I truly would do so!!! . I filed a claim concerning roof damage.Inspection(s) done by the adjuster and two contractors indicated damage, this information was documented & provided to Homesite. They determined amount of claim settlement based on what they deemed the age of the roof to be; which was an astronomical depreciation value (non retrievable), plus deductible thereby payout was very minimal. Two roofing companies communicated that the roof had been replaced in prior years therefore the depreciation should have been less than number of years Homesite calculated. Requested pics were submitted indicating new nails in the attic. They did not acknowledge their Own Request (pics) but then requested permit filed showing the roof had been replaced. Once again the roofing company indicated that filing a permit in my county for roof replacement is NOT REQUIRED. Homesite CANNOT prove the age of the roof being the original or otherwise and has stated that the burden of proof is on me. I sincerely hope they go out of business in the way they treat their customers super unfairly.

Thank you for your feedback. Im sorry to hear about your recent experience with us. If you email your name and policy number to ***********************************,we will review the decision that was made regarding your claim. ~ *****

Customers DO NOT US *************************************** I have had a claim filed for over a month for Wind and Hail damage, at first they would never call me back, when I finally got a call back they said they were sending me the information, its been a week and I have yet to get the information and they wont return my calls again******* Since this we have had several more storms, causing more damage and loss of hay etc. I now I have lost my contractor because they said if I cant even get them to send me the first estimate then they are worried on how long it will take for supplements because there is more damage now since they have drug their feet. and so now not only are they not getting back to me I have lost my contractor also... This company needs to be held accountable for this!

I'm so sorry. Please email your claim number and contact information to ************************************ and we will investigate what's happening. Thank you for bringing this to our attention. ~ Laura 

CUSTOMERS BEWARE! DO NOT USE ********************** / AMERICAN FAMILY INS.!!!!Senior Manger ***************************** and the entire claims department will blatantly defraud customers! After countless phone calls with ******* about the underlying issues, he quickly hid behind the classic fraudulent statement this wasnt part of the damage. I have every phone conversation recorded with him talking about the underlying issue and the steps needed for an engineer to inspect it for coverage. ***************************** and the entire department will blatantly lie to you about what is covered on your policy. I even had the claims adjuster ********************* state roof sheathing is not covered under home insurance policies, which is a structural requirement for any home! Only until I called her out on how incompetent she was, then she had to review the policy to retract her statement.American Family Ins(Homesite) ***************** is wholesomely corrupt and willfully defrauding customers!!! You would be better off not having insurance than to use Homesite or American Family Ins!!!

Thank you for your feedback. I'm sorry about your experience with your claim. We'd like to address your concern with you. Please email *********************************** so we can try to help. - *****

"STARS 0"I could not leave a review without selecting a star. Homesite/***** hired contractors to repair my home. Needless to say with several different companies in place and working 2 months into repairs with defective equipment in my home causing more damage on top of that homesite refusing to pay the contractors that they hired and all the ones I called to hire after I was told I had to find contractors my self.(After they ran the ones that was already doing the jobssss,repairsssss etc. they called, hired, and had in my home.) Leaving my home unrepaired with more damages that the contractors equipment did. And repairs that was started and never finished due to homesite/Geico not paying them but paid the contractors that was responsible for equipment leaking unknown large amounts of water for it. Insulation removed and without being replaced. Personal property damages never paid. And never a management over head to handle fraudulent, mishandled and deception during a claim process."Home unrepaired still"

Thank you for your feedback. I'm sorry that you've had trouble with your claim. We'd like to address your concern with you. Please email *********************************** so we can try to help.