237 Customer Reviews
Review from Billy R
3 stars08/31/2024
So Far so Good. cost of premium report is bit high at $ 9.95. It says unlimited reports are free so why the charge? Will read the report they issue and see what's up then.
Infotracer.com Response
09/02/2024
Hi *****,
Thank you for your feedback. We're happy you're pleased with the service so far. If you need assistance, especially with your searches, please give us a call or send an email to [email protected]. Rest assured, we're here to help.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Melissa R
1 star07/14/2024
They con you 2.95 charge turns into ***** then take away membership so you don't even get to use your money's worth of service. If I had to pay $24 for the month I should be able to use the service for the month you cancel my membership before I can even use the rest of my 3 weeks just because there was a dispute from PayPal that y'all want so you get to keep your money why can't I get the services scamming people out of their money and fraudulently not providing the services that you are scamming us for we pay for it why can't we get it then y'all need to be shut downInfotracer.com Response
07/15/2024
Hi *******,
We're sorry you were charged for the renewal of your account. I've tried to check the account under the email address you provided and it was from 3 years ago, and I do not see a charge for $24.95. I would love to check on this further, please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you,
Lovely
Voice of Customer Specialist
********************
***************Review from Kathleen S
1 star07/08/2024
I needed info on who owned a property. I paid the $2.95 charge for what I thought was a one time charge. I carefully read to make sure I was not signing up for a subscription because I cant afford it. My paypal is now being charged $24.95 for a subscription that I did not agree to. I did however get the subscription cancelled. I only used the service one time. Youd think they could refund my money. I guess thats how they make their money. Beware.Infotracer.com Response
07/09/2024
Hi ********,
We're sorry you were dissatisfied with the service. Please allow us to clarify that you purchased a 7-day Trial for $2.95 on June 27, 2024, with a monthly membership fee. Kindly note that your account was billed automatically for the monthly fee of $24.95 because no cancelation request was received before the trial period ended.
According to our data, a transaction in this account was reported as a PayPal dispute. We urge that you double-check the transaction 5LU42683FH830533X with Paypal. As much as we want to process a refund for you, a dispute has been filed, and we will no longer be able to process a refund on your behalf.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************Review from Savanna H
1 star07/07/2024
Searched on license plate and paid the $2.95. Was charged $24.95. A week later. Contacted customer service and they say I agreed to the payment when I certainly did not. Trying to cancel the membership was nearly impossible. And they didnt have any information on the license plate anyway. This is definitely a scam and reading over these reviews I can see it has happened to many people.Infotracer.com Response
07/08/2024
Hi *******,
We're sorry you had a hard time canceling the account. Additionally, you can cancel by entering your account, selecting My Account, and then clicking the Cancel Subscription button under your Account Details. An email confirming the cancellation of your account will be sent to you automatically.
A PayPal dispute for the transaction ID ********** [details] 8Y673660LB002171A appears to have been submitted. After reviewing the details of your case, PayPal determined that these charges were authorized, and no refund was issued. We will uphold the decision in the dispute.
Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************Review from Angel R
5 stars06/04/2024
I used the database, and it was very informative. I love it.Infotracer.com Response
06/04/2024
Hi *****,
Thank you for your kind words. We're happy you're pleased with the information you received. We work hard to meet expectations like yours; and we're delighted we hit the **** for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Linda A
1 star05/16/2024
I was told by a government agency to try and do a property search under my husband's name because they did one and showed he owned property elsewhere.. I tried running his name and nothing came up but I was compelled to pay a $2.95 charge for what I had done. I paid it and carefully read to make sure I was not signing up for a subscription because I can not afford it. My paypal is now being charged $24.95 for a subscription that I did not agree to. I did however get the subscription cancelled. This is a terrible thing to do to people. Now I will have to pay extra so that it does not go past my credit limit because of interest charges... Sad companies do this to peopleInfotracer.com Response
05/17/2024
Hi *****,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.As a courtesy, since we do not see any usage after your account got renewed, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from Chris M
1 star05/11/2024
scam artists. They told me they had extensive information about a phone number, so I paid the fee, and suddenly all the information is gone. This is a scam. Bait and switch. The fee is low enough that they know no one will push too hard to get their money back. Do not give this company your money. I literally checked this website 10 minutes ago to confirm they are legit. Its insane to me that they are even accredited on here and I have serious doubt about the BBB nowInfotracer.com Response
05/13/2024
Hi *****,
We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Since we were not able to provide what you needed, we have canceled your account and processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else you need assistance with, please let us know. Have a great day ahead, and stay safe!Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************Review from LaNay D
1 star05/05/2024
DO NOT! DO NOT! DO NOT! Pay this company for information. I was going out on a date with a guy who my friend discovered had a criminal record. She was able to find out a ton about him from a ****** search but I wanted more detailed info. I entered his name into the search bar and it spun as if it was locating and finding his records, stated there were several documents found but I needed to pay to view them. As soon as I pay the $2.95 it had the nerve to say no records found. I confronted the guy with the info from my friend and he confirmed that he did indeed have a record. Fast forward a week and I was charged $24.95 for not cancelling a membership I never signed up for. Called customer service and they dont even have a record of my account because I NEVER SIGNED UP FOR ONE. cannot believe this business has so many stars with this clear bait and switch. The only upside is that the customer service guy phenomenal. I hope he is free of these scammers one day because he definitely deserves better.Infotracer.com Response
05/06/2024
Hi *****,
We're sorry you were dissatisfied with the report and charge you received, however, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not canceled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked; attempting to do so will result in an error that redirects the user to review the billing terms.
Our terms of service *********************************************** and billing terms ***********************************************?#billing are available on our website for further review.
I've reviewed your account and can confirm that it has been canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. Rest assured, that we will also do our best to further improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review from David S
1 star02/13/2024
DIDO!I click on the tab for $2.95 to check on a VEHICLES history.the review gave me nothing I did not already have.The next think you know they deducted $24.95 USD a week later from my venmo account.Never recalling this authorization Very very surprised felt like a scam. Just be careful about this organization If I could leave a sub zero star review I would. I entered in the email address that I was looking to find some information about. Their dumb "searching" script that fakes as if the site is actually looking up information concluded and stated that it had found information, but I have to signup and pay to unlock said information. Once I did this and click on the link to access the report it takes me to a page that says, "NO INFORMATION CAN BE FOUND". They did refund me the money, but it took more of a ***** demand from myself than should have been necessary. I have used these same type of services from many other companies that provide them for years, *** granted they all work on a similar type of framework, but I have never been charged by any of them when they weren't able to find information for my search.Infotracer.com Response
02/14/2024
Hi *****,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.
We are sorry that you did not find value in your free reports. If you have any recommendations on items we can include in future reports, please feel free to reach out to us at [email protected].
Thank you again for reaching out, and we look forward to hearing your ideas on improving our reports!Sincerely,
Lovely
Voice Of Customer Specialist
www.**************
***************Review from Jon S.
1 star02/09/2024
This company will provide information on cars based on the **** While it is cheaper than other services I found the reports were not very detailed. After paying for an additional report they then offer a more detailed report for an extra fee. In addition, about a week after I paid for one report there was a charge on my credit report for $24.95 for a monthly subscription that I did not sign up for. I was able to get them to reverse the charges but this is a very shady business practice.Infotracer.com Response
02/12/2024
Hi ***,
Thank you for taking the time to give us a review. Please know that this review is filed under Infotracer.com but you have subscribed to a partner site Goodcar.com trial service for $2.95.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at ***************************************************.I can confirm that your account is canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************
Customer Review Rating
Average of 237 Customer Reviews
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