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ComplaintsforPlynk
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an account through ********************** although I found another app I wanted to go through I still had about 70 invested in plynk. Expecting they would send it to my bank but they said I would have to do that. Which isn't possible bc my account is closedBusiness response
01/17/2024
RE: BBB Case ID #********. from *************************
Dear Better Business Bureau:
Your organization forwarded ************************* LLC/Plynk Invest a complaint from '*************************'. We wanted to make you aware we reached out to ************************* on ' 1/12/2024 & 1/16/2024 via email and phone call,' to address the complaint. We consider the matter fully reviewed and resolved.
Sincerely,***************************
Vice ********** ******* Brokerages ServicesInitial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
So they have 75 dollar match deal going on. Deposited the 75 they gave me a 10 dollar good will adjustment when I asked about it. Thus, they still owe me 65. Their email team won't correct this. So, I want this resolved and credited the money I deserve. Because that's deplorable.Business response
10/10/2023
Subject:BBB Compliant #********. from Consumer: *********************;
To Whom It May ********
Your organization forwarded Plynk a complaint filed under the above referenced Case #.
We contacted our client directly on 9/18/2023 and 10/10/2023, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,Plynk Invest
The Plynk app provides access to two different types of accounts, brokerage and crypto accounts. Brokerage accounts and brokerage account information offered by ************************** LLC (DBS) Member of FINRA, SIPC. ***********************************************************************. Crypto accounts, crypto account information and services offered by ******************* (Paxos), a ************************ limited liability trust company (NMLS #*******).
Plynk marks are the property of FMR LLC; Third party marks are the property of their respective owners.
2023 FMR LLC. All rights reserved.Customer response
10/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.