ComplaintsforDigital Alpha Consulting, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  This is a scamming company that calls and texts from different numbers all the time. No matter how many times I have asked to be removed, I get another message from them every few days. They are not a reputable company and there should be restrictions on what they are permitted to do and not do. In their text messages, they should have a "stop to end" option, but they do not. They are a robo-caller and they need to be made an example of so other companies do not follow their practices.

  Business response

  06/17/2024

  Hello. We would like to formally apologized if you received a marketing text from our company. We will ensure to place you on our dnd list to prevent future communication.
  
  Again, we apologise for any inconveniences caused. 
  
  
  Best Regards
  
  **********
  CFO

  Customer response

  06/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You are texting people without a way to opt out which is against the federal DNC rules. My number is on the National DNC so I never should have been called/texted in the first place.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company promised a certain results for hiring them to do some marketing. They did not deliver, and in fact they are spam texting people which is not compliant with the consumer laws in effect. They promised a refund or to continue to work for free if the promised results we not received.In fact they did not deliver what they promised, and I made it known that I was not happy and would prefer a refund. They communicate through a platform called basecamp, and today they blocked me on all channels so I cannot reach them to demand they keep their promise.They owe me $3500 as outlined in the beginning.Their website:***********************************************************************************

  Business response

  03/08/2024

  Dear ***,
  
  We hope this message finds you well. We recently received notification of the complaint you submitted to the Better Business Bureau, and we appreciate the opportunity to address your concerns directly. At Digital Alpha Consulting, satisfaction is our top priority, and we take feedback seriously to continuously improve our services.
  First and foremost, we want to extend our sincere apologies for any inconvenience or dissatisfaction you experienced with our services. Your feedback helps us identify areas for improvement and ensures that we deliver the highest-quality service our clients expect and deserve.
  
  Upon reviewing your complaint, we understand that have not received a refund. We truly regret any frustration or disappointment this may have caused you.
  
  To address this concern, we have taken the following step:
  
  Investigation: We have thoroughly investigated the issue to understand if you truly qualified for our refund policy. 
  
  Upon completion of this investigation we found that your account did indeed receive more listing opportunities than our minimum guarantee, and that 6 of these listing opportunities had a appointment with yourself or someone on your team.
  
  Due to the results that were provided as outlined in our agreement which was signed by yourself.
  
  "REFUND POLICY: UPON REQUEST, CLIENT RESERVES THE RIGHT TO A FULL REFUND OF THE FIRST MONTH OF SERVICE, IF DIGITAL ALPHA CONSULTING FAILS TO MEET THE GUARANTEE OF 10 MOTIVATED LISTING OPPORTUNITIES."
  
  We'll also attach the proof of service delivery which was documented in our system.
  
  It is unfortunate that our partnership had to come to and end in this manner. However, we're wishing you all the best on your *********** Endeavors.
  
  Sincerely,

  **********
  CFO
  Digital Alpha Consulting

  Customer response

  03/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  The reality is that not one of these "motivated sellers" as you call them ever wanted to sell a home. Your cold texting campaign actually made people respond only to find out who was behind the campaign so they could file complaints, and two of the individuals I was able to speak with told me they wanted to file a suit against me for non-compliance with the consumer protection act. Not one of your "motivated sellers" was a seller at all.

  In addition, I made it clear before the 30 day timeline was up that I was deeply unhappy with the results and why. I communicated through your Basecamp platform, which you demanded. Your represntatives apologized for the poor results and said I needed to get through the 30 day period to be eligible for a refund. So I waited and tried to communicate with a few more of your "motivated sellers" but nothing good came of it, and none of your leads converted or communicated beyond telling me to F Off and get lost.

  Your sales presentation was that you would provide Motivated Sellers, but you did not. You blanket texted (cold call tactic) people and in the text strings I saw on the *** almost everyone that was texted said "wrong number" or "stop texting me"... or "who is this". The people that said yes to your single question on a text became a motivated seller with no more work on your part. You did not clarify anything beyond that.... "if you could get the right price would you sell your home" message.

  I found the results to be NOTHING like was described in the sales presentation. Your tactics appear to be to take $3500 for real estate agents knowing full well and good that you will not deliver and you will not keep your promise of performance. The issue here is that you call a ****** off consumer a listing opportunity. The is no opportunity to speak to a homeowner that is simply wanting to find out who is behind the spam texts so that they can report them.

  Thank you.

  Regards,

  ***

   

   

  Business response

  03/11/2024

  Dear ***,
  
  Please know that our decision was not made lightly, and we have taken your concerns seriously. However, after considering all factors involved, we believe that our decision is fair and reasonable within the context of our policies and procedures.
  
  In addition our company did offer an additional month of services free of cost to allot your team more time to drive in and have a conversations with more listing opportunities. The offer was unfortunately refused by yourself and your team. 
  
  Once again, we apologize for any inconvenience this situation may have caused, and we thank you for your understanding. 
  
  Wishing you all the best your *********** Endeavors
  
  Sincerely,
  ************
  CFO
  Digital Alpha Consulting

  Customer response

  03/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I believe your decision was made lightly and I believe your company had every intention of taking my $3500 and NOT providing the service you outlined in the sales presentation. Your company knew of my concerns before the 30 day timeframe and then cut off all access for me to the *** and the Basecamp platform. I was articulate prior to the end of the period and your company responded to my concerns with "you cannot be eligible for a refund if you do not complete that first 30 days". I informed your company of the lack of quality of the "motivated seller" leads and even let them know the few people I connected with were only wanting to file complaints against the spam texts. I was open and honest, and quite clear that I was against the method of lead generation. Your company responded with something like "this is the best way to get results". I now know what they meant was that it was the best way to get results to keep people's money and NOT have to do what you say you will do. NOT ONE OF THE LEADS WAS A SELLER AT ALL, MUCH LESS MOTIVATED. 

  My opinion is that your company does this to others and creates a very false narrative on the way in as to how you do what you do. It is ok. I will continue to share my experience on any and every platform I can find. Your company is deceitful and your business practice is that of a thief. Promise the moon and deliver nothing. 

  Shame on you for your thievery.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Digital Alpha is a lead generating company. Thecompany made big promises and costs $2000 dollars a month for hot leads. Rho was very convincing and guaranteed results, if I did my part when the leads came in. He convinced me that his service was so good that I should be seeing 1-2 closings within a month, or at least under contract. I followed up on every lead in a timely fashion. The leads were lukewarm, and while I did get a few leads that I will be able to work with over the next year, it wasn't worth $2000 a month. After 2 months, I decided to quit, but *** convinced me that if I would give it one more month, he would return my payment for the last month. I agreed to that. After that third month, with no results, I quit and asked for the reimbursement he promised in writing. I was also promised a file with all the contacts of people they had texted. I have received neither. *** keeps saying that they processed the payment and doesn't know why I have not seen it yet. It has been 2 months. I have tried calling him, but can never get him in person. I don't believe that they ever processed a payment to repay me.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The owner of this company owes me $1,017.00 and is refusing to pay me! I dedicated my time working for this business and he is refusing to respond to my emails.

  Customer response

  12/12/2022

  I have not heard from the business in response to my complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩