Business ProfileforAthenahealth, Inc.

I received a bill yesterday from a doctor that supposidly provided me care during an emergency visit 6 months prior. I called my insurance because they had approved my emergency visit ************ had no record of this doctor ever filing with them. They triple checked ************ there was nothing. They called the number provided on the bill on my behalf to explain that the doctor needed to actually submit the claim but the phone number was disconnected. The account number on the bill for online portal access did not work. I tried contacting the company through ******** because it was the only contact I could find & they said they couldn't help patients directly. I googled & found a number for the doctor's office that was tied to the *********** said billing was closed & they "didn't know the hours but maybe 7:30-4". So I called the number on the bill today & it did ring through this time. I relayed the information my insurance gave me & was met with ********************* The person on the phone never gave me their name. They repeated that the doctor did file, & I said "no my insurance has no record whatsoever, so if I need to give my info again please let me know, but he has to actually file with my insurance." The person on the phone asked for a PO box to send the bill to, I said my card didn't have any, but they do provide a phone numebr that providers can call. She said "yeah we won't call." I then heard some ************ said "ok yeah please disregard the bill, it needs to be sent to a different PO box for insurance, so I notated it." I said Ok thank you, because insurance said it needs to be submitted in order to be paid, & she still tried to claim it had been but needed to have just been sent to a 2nd box? I asked for a name/claim number in case I have issues in the ************ said "It's notated babe" very snarkily. It seems fishy to me & not legitimate & I hope it's actually resolved since it's a huge *********** never actually filed with my insurance.