Customer ReviewsforHopper USA, Inc.

Hopper is a scam. Cash app and hopper. both scammed me but my question is with all these complaints on these official sites I wanna know how I got scammed? Maybe If the attorney general and the better business bureau would do their job maybe some of us would might not have been scammed. I was out of state and was left with nothing. I had a breakdown and ended up in the hospital with my minor son watching. Im angry. Is there a petition we can start to make them do their job or step down? We need people to actually do their job!!! Some of these complaints are old!!! Maybe I need to get a lawyer go after the people that dont do their job and hope the c*** runs down hill!!! I will not be scammed when it was known long ago by Better business bureau and Attorney General! My son is not the same since. And hes a survivor and the all news channels love him. Even Inside Edition. Maybe this needs to go worldwide!!! DO YOUR JOB OR STEP DOWN AND LET SOMEONE WHO WILL!!!! If I start a petition for them to do their job or step down who would sign it? I will have one done on fb?

We sincerely apologize for the experience you had with your Hopper. We would like to investigate this matter, please feel free to call us at *************** ****************) Available 24/7 (Toll-free) We're here to help. Thanks!

I only gave 1 star to do the review. They made my wife and I a reservation at a hotel that has been torn down for some time now and are giving us a hard time about refunding our money. They keep telling us that they need to contact the location which is impossible since it no longer exists. So here we are at midnight after already driving for about 13 hours with no place to sleep for the night and no resolution from them in sight.

We sincerely apologize for the experience you had with your Hopper booking. We would like to investigate and resolve this, please feel free to call us at *************** ****************) Available 24/7 (Toll-free) We're here to help. Thank you.

Terrible customer service. 24/7 customer service just means its all outsourced to every inch of the globe paying people subpar checks to handle things they dont care about. Will never use again. They actively canceled my hotel and blamed me for it. Refused to allow me to speak to upper management. And upper management when reached just said I was wrong. And when I called her out for her lies she hung up.

Hi there, we're sorry this was your experience and want to get this resolved as quickly as possible. Reach out to us at *************** ****************), available 24/7 (Toll-free) and we will turn this around.

I booked a hotel through their app and when I got there the hotel wouldnt honor the price I paid and said Hopper was supposed to email me, they did not! So the hotel gave my room away, I was on the phone for several hours on and off with Hopper representatives being given a total run around, I went back to the hotel because they had a room available due to someone canceling and Hopper told me I was the one that forfeited them rebooking the hotel. I tried for over three weeks to get something resolved only to continue to get the run around as well as being sent (prewritten) apology emails. Claiming to feel bad about the trouble the entire situation caused me. I was very clear from the fist phone call that I wanted the room I paid for. They offered another hotel room AFTER I told them the hotel had a room, and because I held the room waiting for them to come through and do the right thing they told me I refused the other room and fulfilled their obligation because of it. I talked to several different agents, the first one at 11:00 who said she would have comparable accommodations within 30 minutes to an hour. I didnt hear from her until 4:30 after I made arrangements with the original hotel. None of the agents I talked to ever communicated with the other agents, so I had to explain every single time with each one what was going on. And then with every call I was told I was being recorded, so I told them they needed to listen to the recording to see that I told everyone I talked too that just getting a refund was not acceptable and I wanted to stay at the original hotel, they LIED and said the recordings didnt reveal that. That was a total lie!! I told every single person I talked too, the recordings shouldnt just protect the company, they should also protect the consumer. I will NEVER use this company again, and I will tell everyone I know as well. Horrible customer service!!! I wasted almost 6 hours on a one day trip trying to plead my case.

Thank you for bringing this to our attention and we sincerely apologize for the experience. We would like to investigate your concern, please feel free to call us at *************** ****************) Available 24/7 (Toll-free) We're here to help. Thank you!

Misleading advertisment Sure, here's the revised text with corrected grammar and spelling:In the app, the hotel is advertised as ************* by *******, so we reserved the room (non-refundable). However, when we arrived at the hotel, it was not a *********; it was a Super 8 by *******, which is obviously not the same. The first room they gave us smelled strongly of cigarette smoke, and the second one was not any better. I can't cancel the reservation, and the room is very old.

Thank you for reaching out and we apologize for the issues you've encountered. If you could please reach out to us at *************** ****************), available 24/7 (Toll-free), we can look into this right away!

Worst experience! We had a hotel stay that we had issues with, the hotel agreed to refund our stay but after a month of chasing hopper, providing them with multiple proofs that the hotel agreed to a refund they keep stalling and sending me around in circles on how they are still working on the refund and that the hotel is refusing the refund even though they have written proof they agree. 5 hours long phone calls and multiple emails later Im done, just disputing it with my bank as these people are scammers!

Hi there, we're sorry this was your experience and want to get this resolved as quickly as possible. Reach out to us at *************** ****************), available 24/7 (Toll-free) and we will turn this around.

Never use ****** for flight booking. Worst customer services I ever encountered. If you try to cancel flight booking within 24 hours after booking, they will give you very hard time. I tried to cancel my booking after couple of hours after booking and they refused to cancel my booking despite I was begging to them whole day on phone with different agents. Never use ****** again.

Hi there, we're sorry this was your experience and want to get this resolved as quickly as possible. Reach out to us at *************** ****************), available 24/7 (Toll-free) and we will turn this around.

Hopper engages in deceptive practices similar to Amazon's Prime sign-**** When booking flights or hotels, the app shows prices in one currency (e.g., NTD). During checkout, multiple promotional offers pop up. After rejecting them, a final offer appears during the processing screen, displaying an additional discount in USD (with "USD" in very small font). This tricks users into thinking the price is cheaper. For reference, $1 NTD is $0.03095 USD. This has happened repeatedly over the years. When contacting Hopper's customer service to cancel or rebook, they claim their system doesn't allow it, indicating they are aware of this issue. The *** language, pop-up prompts, and no-return policy for add-ons seem designed to deceive customers. I lost $52 USD due to this practice. I believe Hopper is being dishonest and should be investigated.

Thank you for bringing this to our attention and we sincerely apologize for the experience. We would like to investigate and resolve this, please contact us at *************** ****************) Available 24/7 (Toll-free) and we'll be pleased to assist you.

Still waiting on a refund that was supposed to be issued within 24hrs per customer service. Even ********************** agreed that we were due a refund. The hotel sent the money back to Hopper and sent us the receipt, so as of right now Hopper is illegally holding onto our money.

Thank you for bringing this to our attention. For immediate assistance, please reach out to us at *************** ****************), available 24/7 (Toll-free). Our team will get this resolved promptly.

I purchased round trip tickets on ****** Airlines via Hopper on March 5, 2024. Per ****** agent, Hopper cancelled my tickets on the same day of my purchase without notifying me (On Hopper mobile application, my tickets showed as confirmed as of yesterday (5/22/24). I finally reached an agent for Hopper but received no explanation for the cancellation except vague references to a glitch. Do not recommend this company.

Hi there, we're sorry for the inconvenience and we understand your frustration. We are here to make things right. Please get in touch with us at +1-833-933-HOP1 ****************), available 24/7 (Toll-free) and provide more details. We look forward to hearing from you.