Business ProfileforA-Plus Moving & Storage

I purchased a home and spent thousands of dollars on the painting and hardwood flooring prior to moving. The movers severely damaged the hardwoods by dragging furniture without any padding or cushioning leading to deep gashes and splintered wood. I have before pics from ***************************** and the cleaners (evening prior) demonstrating the conditions of the hardwoods prior to the move. The pictures taken during/ after the move and immediately brought to the attention of both the movers and company demonstrate significant damage. The company refuses to acknowledge responsibility and will not submit a claim to their insurance company- I cannot do so independently. The manager (Ive been in contact multiple times) states they were like that despite pictorial evidence. The repairs will be of substantial monetary value. Additionally, multiple area of paint on the walls is chipped from items being dragged and hit by the movers which will require repainting. Several items were damaged in the move, including a $1900 armoire. Items were not packed appropriately- no padding- just dumped into boxes resulting in broken glass, ceramics, etc. A sweater (new with tags still attached) was stained as it was dumped in a box with kitchen items that included spices and sauces. The company offered a 10% reduction in billing which does not begin to cover the damage sustained to my home or items. The moving companys insurance company will not intervene unless a claim is initiated by the company itself. In directing the movers to use care in seeing the negligence occurring, one of the movers became verbally abusive and hostile. I should have contacted the police but the move was close to conclusion. I also noted on the final invoice that I was over billed as the documented times were inaccurate, particularly with regard to the charges for a four man crew as one of the movers was inept and delayed the timeframe. The final bill was hundreds over the initial quote given prior to booking.