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ComplaintsforBalloons Extraordinaire
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered birthday balloons (3 bouquets) to be delivered 10/21 at 1:45pm. I never received the order after I paid for them (invoice attached). I tried contacting the company, where they said they would issue a refund (the day of the order). The company has since disconnected their number so I am unable to reach them. They are a scam.Business response
11/24/2023
Hello, thank you for supporting Balloons Extraordinaire & Events. I apologized continuously about the balloon delivery not arriving in a timely manner. Due to the inconvenience, I gave a full refund and communicated that I will offer a complimentary balloon delivery in the future. I didn't change my email, business number and cellular number. I emailed you confirmation that the full refund was processed back to your account. Thank you and have a wonderful day!
Customer response
11/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Contact Information
Business hours
Today,9:00 AM - 8:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 8:00 PM |
SuSunday | 9:00 AM - 8:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.