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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I want to complain to this Boston Realty Advisors. This company is a property management company, they took over management on property *********************, ******************** from Aug 2021. This property was managed by company ***** ********************* I have over paid HOA fee $740.05 to ***** ******************** when they managed the property, this balance was transferred to Boston Realty Advisors when they changed management. I have talked to ***** ******************** company and confirmed the balance was transferred, ***** also provided me the Ledger showing the balance. However Boston Realty Advisors does not give me this credit, even I have requested many times. They do not respond to my request. I believe Boston Realty Advisors has received the balance too since the my HOA account had this credit applied, but then they removed this credit and kept asking for repayment, even I showed them the ledger from previous management company (*****). They simply took my money. I am attaching the ledger from ***** and communication from ***** ****** help me get the credit or refund, and warn other business about this bad company (Boston Realty Advisors). Thanks a lot.Customer response
04/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Your help makes huge difference. Regards, ********* ***
Business response
04/13/2022
Dear *********,Thank you for your quick reply to our correspondence regarding your recent complaint to the BBB. Our accounting team has greatly appreciated your patience and understanding throughout the inquiry process during the management transition. We are happy to have reached a resolution and look forward to our continued service to you and the Association in the months and years ahead. Kind regards,The Property Management TeamBoston Realty Advisors
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