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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Began back in October 2023, went for the interview and was asked " why isnt ******************** helping you and why do you need help from Trinity" when clearly my project based voucher was approved and its not their business why I needed a low income unit, The **** process took well over 3 weeks. First lease date was 10/15 then 11/1/2023 and finally full approval with Trinity was 11/15 I stated I could move in right away from being homeless due to no fault of my own and ******* still said no were not ready although inspection passed and the unit was ready had to wait until 11/27. The lease signing took 4 hours, had to pay the movers $400 extra dollars due to waiting for *******/PM to explain a lease and sign it. Have requested a second fob for over 5 weeks now, with not 1 response(have all the emails) FOB is needed for my babysitter to get in my house with my son until I get home from work. My rent share letter was hung up not in an envelope or in my mailbox, placed by Trinity hanging on the wall for the entire condo to see my information (week of 12/26) my annual income name client ID was in this letter for everyone to read. Also, I was not informed of any security deposit until 11/23 when she was supposed to call 11/20 and failed to do so. The process took almost 8 weeks when everything needed was provided the first week of October, Verification of 403b I asked to do a 3 way call, she kept faxing company, 3 way call happened after 9 days of faxing the company which delayed us more and kept me homeless longer. Trinity(*****************************) is extremely unprofessional and violated my rights. Also, during the lease I was told hope you dont get married the first 12 months because you cant, you cant add anyone for 12 months to lease. I wasnt planning on it,Have all emails sent about FOB needed(a second fob) also unit has no hot water, holes on the floor never written on move in inspection,Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is a complete scam. They charge INSANE fees and provide absolutely no management. They are disorganized, unresponsive and incompetent. They clearly hide money and lie about where it is being used. When asked to show invoices or receipts for claimed business expenses, they refuse to provide real documentation,
Business response
09/08/2023
I have received your complaint and would like an opportunity to speak with you and gather additional information about your comments.Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company advertises that they have units available and they obtain personal information from consumers without any follow up. I submitted my application on their online portal with my pay stubs and have not received a call for weeks. I have sent emails and made calls to no avail. I accompanied a friend who was lucky enough to get a tour scheduled and when we arrived the staff were unorganized, rude, and abrasive and indicated they could not do the tour because they had an emergency. No courtesy call provided. After trying to inquire about our next steps we were told there were no units available even though their website lists Unit numbers available that must be clicked on when you submit your application. This company is falsely advertising and wasting the consumers time.Business response
03/01/2023
The Regional Director and Marketing Director have been informed. We apologize for any inconvenience this may have caused. You should expect a phone call by the end of the business day tomorrow to provide clarification on your application status. Trinity prides itself on excellent customer service and your feedback has been addressed with the onsite team to avoid any miscommunication going forward. We thank you for your feedback and apologize for the negative impression. That is not who we are as an organization.
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