Complaints

This profile includes complaints for Bodega, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bodega, LLC

  6 Clearway St Boston, MA 02115-3302

• 

  Bodega, LLC

  1320 E 7th St Ste 150 Los Angeles, CA 90021-1134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid on 03/10/25 ******** times were told to be up to 14 business days. Its been almost a full month since I paid, no update. Asked for a refund, no response. Have reached out multiple times, with no response. I have sent over 3 unresponded emails. No actions have been made on my purchase, not fulfilled, no tracking provided. No attempt to resolve the issue with a refund on Bodegas end at all.

  Business Response

  Date: 03/31/2025

  Hi ****,
  
  We apologize for the delay in receiving your order. Due to an overwhelming number of orders, we are experiencing some delays in fulfilling orders.
  
  Rest assured that our fulfillment team is working diligently to get your order as soon as possible. If you haven't received an email with tracking information yet, it means that your order is still being prepared for shipment. We will send the tracking information to you as soon as it becomes available.
  
  Thank you for your patience and for choosing our company. We appreciate your business and will continue to make every effort to improve our service. Please keep an eye out for an email update from us regarding your order.
  
  Thank you,
  Bodega Customer Support

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There was no update to my order, I received the same automated email I received two weeks ago. Ive asked to be refunded 4 times now. I just want my money back. I dont want to wait for a product that wont ship. There was no human response provided. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 03/31/2025

  We're sorry to hear about this. Please allow additional time for your order to be processed. 

  Best regards

• Initial Complaint

  Date:03/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a pair of shoes on 02/18 and the status remains on order received. I have sent multiple emails to them in regards to the order and they keep sending me AI generated emails saying the same stuff over and over. These shoes released over a month ago, they havent sent me any type of timeline or idea of when the shoes will be getting shipped. Multiple people have been commenting on their Instagram page saying similar things about their orders not being fulfilled and complaints / reviews on this website also reflect this. I do not want the shoes anymore I want my money back.

  Business Response

  Date: 03/24/2025

  We apologize for the inconvenience and understand your decision to cancel your order ******* for delay in fulfillment times. 
  
  Your order has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from the online store 2/4 - and this was only due to being given the incorrect item from the "back room" from an employee that I purchased in the Boston store and did not catch the mistake until I got home out of state. My fault - i didn't verify the correct item was in the bag before leaving, so i repurchased online. (although how hard is it to provide the customer the correct item they're buying?) Dealing with the online store has been a nightmare - barely responsive and when they do finally respond, it the same unhelpful, automated email over and over with no solution or information. I would simply like a refund on my order, as it has been nothing but a headache and I fear that even that is impossible. Upon reading other reviews - this seems to be a very common problem with them.

  Business Response

  Date: 03/24/2025

  We apologize for the inconvenience and understand your decision to cancel your order ******* for delay in fulfillment times. 
  
  Your order has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support
  
  

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a clothing item (shoes) over a month ago on 01/27/25 via the companies website. Item shipment has been delayed but company is refusing to provide timeline on how long fulfilling the order will take.

  Business Response

  Date: 03/03/2025

  Dear ***** we want to take a moment to express our gratitude for your business and patience as we work to fulfill your order. We are pleased to inform you that your order is currently in the fulfillment stage, and we will send you a tracking number via a separate email as soon as it leaves our warehouse. While we do not have an exact timeline for when that will be, please rest assured that we are working diligently to get it out to you as soon as possible.
  
  Please note that shipping times are currently longer than usual due to a high volume of orders. We understand that this may be an inconvenience for you and appreciate your continued patience and understanding during this time. Please note that we do not offer expedited shipping options or in-store pick-up for online orders at this time.
  
  If you have any questions or concerns about your order, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have the best possible experience with our company.
  Thank you again for choosing us for your purchase, and we look forward to delivering your order to you soon.
  
  Best regards,
  Bodega Customer Support

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This response offers no timeline on when I can expect to receive my product which offers me no tangible assurance that I will in-fact receive the product I purchased. It's listed on the website that exact shipping timelines cannot be determined due to third-party factors. However, this is not a third-party factor. This is an internal inventory processing issue. Taking this long to fulfill an order is irrefutably egregious.
  
  Regards,

  Eoin

   

   

  Business Response

  Date: 03/04/2025

  We apologize for the delay **** in receiving your order. Due to an overwhelming number of orders, we are currently experiencing some delays in fulfilling orders.
  
  Rest assured that our fulfillment team is working diligently to get your order to you as soon as possible. If you haven't received an email with tracking information yet, it means that your order is still being prepared for shipment and we will send the tracking information to you as soon as it becomes available.
  
  Thank you,
  Bodega Customer Support

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against an online retailer, Bodega, for failure to deliver an item I purchased. The retailer appears to be based in ***********, **********, with the following physical address: Bodega ********************************************************** (Enter on *******). Their website is: ********************** Details of the Transaction: Date of Purchase: January 27, 2025 Item Purchased: Human-Made Half Zip Knit Sweater Order Number: #****** Order was placed under the name 'Gin' Total Amount Charged: $594.55 (including shipping and any applicable taxes) Nature of the Complaint: 1. According to Bodegas stated shipping policy, orders should be shipped within 7 to 10 business days. 2. As of todays date, nearly a month has passed, and I have not received any confirmation of shipment or an estimated delivery date. 3. I have repeatedly contacted the retailer by email, but I only received an automated AI-generated response stating they are busier than usual and that shipping will be delayed. There have been no concrete updates or resolutions provided. 4. Given the prolonged delay and lack of genuine response, I suspect this may be a fraudulent or deceptive business practice. I respectfully request your office to investigate this matter and take any necessary action to ensure I receive a full refund of $594.55. I am also concerned about other potential victims if the retailer is indeed engaging in fraudulent activity. Thank you for your time and attention to this matter. I trust that your office will take appropriate measures to resolve my complaint. If you require any further information, please contact me at the phone number or email address listed above.

  Business Response

  Date: 02/25/2025

  Hello Gin,
  
  We understand that receiving your order quickly is important to you, and we are doing everything we can to make that happen. Our team is working hard to ensure your order is processed and shipped to you as soon as possible, while also prioritizing the health and safety of our team.
  
  Unfortunately, due to high demand from recent sales and releases, we are experiencing some delays in order fulfillment. We apologize for any inconvenience this may cause and truly appreciate your patience.
  
  If you have any questions or concerns about your order, please don't hesitate to reach out to us. We are here to help and will do our best to provide you with an update on your order.
  
  Bodega Customer Support

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  At this point, I do not want the shirt anymore, I need a full refund to be issued asap. Again, the retailer responded me with this AI generated email which they still says that they cant ship out my clothes any time sooner. I need a full refund, and be done for good. Consumers have this right. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jinyuan

   

   

  Business Response

  Date: 03/04/2025

  We apologize for the inconvenience and understand your decision to cancel your order Jinyuan for delay in fulfillment times.
  
  Your order #****** has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item on January 5th 2025. Ive emailed several times after 30 days of no fulfiment notification despite being charged. *** requested a refund and was given a canned response others have received. Its been almost 50 days without fulfillment and I only have 60 days with my bank to initiate a chargeback. I intend to do so as 2 months to ship a product or provide a unique explanation is unfair to a consumer.

  Business Response

  Date: 02/24/2025

  We apologize for the inconvenience and understand your decision to cancel your order ****** for delay in fulfillment times.
  
  Your order has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 pairs of shoes as Christmas presents on Dec 8 and Dec 9 of 2024 from Bodega's online store. They have yet to ship and I have sent numerous emails to them asking when they are going to be shipped and they just respond saying that the order is being fulfilled. I have asked for them to cancel my items and they say they can't, even though they haven't sent me anything. I have tried calling their Boston store and no one answered. I have asked in emails many times for a customer service line, they never respond to my question.

  Business Response

  Date: 02/24/2025

  We apologize for the inconvenience and understand your decision to cancel your orders ********** due to the delay in fulfillment times.
  
  Your orders have been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support
  
  

  Customer Answer

  Date: 02/24/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********** *****

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  like many other recent complaints, placed an order totaling $191 on 1/29, after a week with the order not fulfilled i reached out to the merchant for update, was given a generic response of takes 10 business days. waited and after 22 days i contacted again for update and asked if i could simply cancel the order since there is no sign of them ever sending my item, merchant replied and refused to cancel and refund and gave no useful information on when order would be fulfilled (just cut/paste we are overwhelmed). if there werent already numerous complaints for same issues i would give them more benefit of doubt but their store policy of no cancellation or refund for sale items is just theft and fraud if they never fulfill the order. no other shops in the similar retail space have such poor operation and customer service, will never shop with ********* again.

  Business Response

  Date: 02/21/2025

  Dear Wen, we want to take a moment to express our gratitude for your business and patience as we work to fulfill your order. We are pleased to inform you that your order is currently in the fulfillment stage, and we will send you a tracking number via a separate email as soon as it leaves our warehouse. While we do not have an exact timeline for when that will be, please rest assured that we are working diligently to get it out to you as soon as possible.
  
  Please note that shipping times are currently longer than usual due to a high volume of orders. We understand that this may be an inconvenience for you and appreciate your continued patience and understanding during this time. Please note that we do not offer expedited shipping options or in-store pick-up for online orders at this time.
  
  If you have any questions or concerns about your order, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have the best possible experience with our company.
  Thank you again for choosing us for your purchase, and we look forward to delivering your order to you soon.
  
  Best regards,
  Bodega Customer Support
  
  

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  it is now march 6th, ******************************************************** shipping phase and nearly 2 months since my order was placed, and it has still not been shipped, color me unsurprised. this is clearly fraud and delay tactics.

  i demand my order be cancelled and refunded.
  
  Regards,

  Wen

   

   

  Business Response

  Date: 03/10/2025

  We apologize for the inconvenience and understand your decision to cancel your order Wen for delay in fulfillment times.
  
  Your order has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This shop is untruthful about its inventory items. They will sell you items they no longer have and hold your money as a interest free loan until they are able to restock items and ship out orders. They claim orders take 10 business days to process. It has been 30 and they are unwilling to provide a refund or a tracking number for the item that was purchased. I am not the only customer who is currently trying to get the items they have purchased. They have disabled their comment section on Instagram because that is all everyone is commenting about. **************** doesnt answer questions or provide information when you contact them they just state that the item will be fulfilled. It is horrible business practice to hold peoples money.

  Business Response

  Date: 02/18/2025

  Dear ****, we want to take a moment to express our gratitude for your business and patience as we work to fulfill your order. We are pleased to inform you that your order is currently in the fulfillment stage, and we will send you a tracking number via a separate email as soon as it leaves our warehouse. While we do not have an exact timeline for when that will be, please rest assured that we are working diligently to get it out to you as soon as possible.
  
  Please note that shipping times are currently longer than usual due to a high volume of orders. We understand that this may be an inconvenience for you and appreciate your continued patience and understanding during this time. Please note that we do not offer expedited shipping options or in-store pick-up for online orders at this time.
  
  If you have any questions or concerns about your order, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have the best possible experience with our company.

  
  Thank you again for choosing us for your purchase, and we look forward to delivering your order to you soon.
  
  Best regards,
  Bodega Customer Support

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a small order on January 16th and it is now February 11th with no update about shipping. I have contacted Bodega multiple times about the shipping issue and if they could simply cancel my order and refund me due to the inconvenience, but I have been told no many times. Order was $200 and now I am not even sure if I will ever get the item.

  Business Response

  Date: 02/12/2025

  We apologize for the inconvenience and understand your decision to cancel your order ****** for the delay in fulfillment times.
  
  Your order has been cancelled and the payment has been refunded. You will receive an email confirmation of this action soon. The refund process may take 2-3 business days depending on your financial institution. 
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team. 
  
  Thank you,
  Bodega Customer Support

  Customer Answer

  Date: 02/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Taylor *****