Business ProfileforNue Holdings

Operating as Stay Nue ****** with Expedia and with VRBO. This was the worst experience I have had. The company requires a picture of both my husband and my photo ID. After booking and paying, the key pickup location changed from "around the corner" to a 20 min walk from the location. We had a ton of luggage, it would have been at least a 45 min walk both ways. We paid our Lyft driver an extra $10 to drive to the new location for the key. We finally arrived to the rental building. This place is accessed by a small door between a Pizza place and an Irish Tavern on a very busy street. As soon as we opened the door to the building we noticed an extremely steep set of stairs. NO ELEVATOR. Our unit was on the third floor...so two extremely steep sets of stairs. We had backpacks and three large pieces of luggage for a month long journey. I have a fusion in my neck and weight lift limit; my husband has a bad back. After we got up the first flight of stairs, I noticed the former elevator with the door and buttons painted over. By the time we got to the third floor, we were both out of breath and sweating. The door to our unit was wide open. I texted our contact, "***" who apologized for "not mentioning" there was no elevator. Things got worse from there and after maintenance never showed for the clogged bathroom sink, "***" just stopped responding. This company simply refuses to respond.So, here's the big deal: the unit that we rented was taken off the Expedia site, so I can't leave a review with all of the photos I took of this dump. Other units are still listed with fraudulent information about how they pay their cleaning and maintenance staff top $ to keep their units in great shape and still no mention that there are NO ELEVATORS.