ComplaintsforSkoah
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was given a giftcard to Skoah 9 months ago (April '23) as a present and went to use it for a facial on Wednesday, January 31st. After the facial I tried to use my $150 giftcard and first they said that they would only honor half of it as there was a change in ownership and then they said that actually there was no balance on the giftcard and I couldn't use it at all. I had never used this giftcard before then (we moved right after the gift so I hadn't been back in ****** to redeem it until last week.) The front desk was very rude and told me that it was my fault for not mentioning the giftcard when I booked online, even though they have an FAQ online that literally says not to do that and to do exactly what I did (***********************************************************************************************************************************************). I told them that I was not going to let them scam me out of a $150 giftcard that was less than a year old and that I would email the corporate help email (there is no corporate phone number) to help them get reimbursed. Well it's been a week and I have not gotten any response from the corporate email I sent, but the store in ****** did charge the card I put on file to book - without my consent - for the full amount without applying the giftcard. I would like to get that refunded and an apology from the store as well as someone from corporate to reach out to me about this experience as it was absolutely terrible and ruined what was supposed to be a relaxing experience and gift.Customer response
02/20/2024
I have not heard from the business in response to my complaint. Neither the local store nor anyone from corporate have reached out to me.
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Contact Information
Business hours
Today,10:00 AM - 8:00 PM
MMonday | 10:00 AM - 8:00 PM |
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TTuesday | 10:00 AM - 8:00 PM |
WWednesday | 10:00 AM - 8:00 PM |
ThThursday | 10:00 AM - 8:00 PM |
FFriday | 10:00 AM - 8:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.