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ComplaintsforThe Massage School
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am at student at this school that states it's a 12 month 750 hour massage therapy program. I started last spring in May, 2021. They offered a scholarship to any new students which brought the cost of the tuition to just under $6,000 for the year (not including textbooks, supplies, and other required material) . The program includes an in-house clinic where clients would pay $40 for a massage and the students would be able to take clients and reach the program required 200 clinical hours. However, the school also provides a 650 hours program for an addition $3,000 that only requires 100 clinical hours. The school has failed to provide enough clients to the students which has prolonged the timeline for graduation, forcing many students to pay the addition $3,000 to be able to graduate. The school will, on short notice, cancel clinic for the day because there aren't enough clients for all students, despite having made the effort to recruit and schedule my own clients. On other days, the school will cancel a select few of students for the day when there aren't enough clients for everyone, prioritizing students who just started the program instead of those about to graduate. After repeatedly voicing my concerns to the owner of the school, they created an externship with Element studios, promising more available hours but this has proven to not be the case. The only tangible options for students to reach their hours in a timely matter is to A. pay the clinic for each recruited client ($40/person), B. Pay for an externship at a local studio (again equal to $40/person), or C. pay $3,000 to need only 100 clinical hours. I have made efforts to speak with the owner about this and have received only argumentative and defensive responses in return. I fear that by having spoken up, it will take me even longer to graduate by not having clients scheduled to my name. I can't afford the other options and would like to graduate and start working as soon as possible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.