28 Customer Reviews
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Review from Cathy K
1 star07/17/2024
Awful customer service. I paid for the ********************** Trail race. During this race a thunderstorm warning came into effect and the race had been stopped. I was farther back in the trail and didnt hear the announcement about the race being stopped. There was no other means of relaying this to us in the back. I desperately needed water at the end and once I got to the finish, I was not allowed to cross. I had just run the ENTIRE course. There were no water bottles or any means of getting water at the finish. My only option was to trek back to my car to get water and recover. The race wasnt resumed until about an hour or more later. I asked that they send my shirt and medal, I sent my results from my watch showing ** finished and the map of the course I ran. They offered a code for a future race. This is unacceptable and is not true customer service.Review from Bianca G
1 star04/16/2024
This company is a nightmare to work with. Don't don't don't do it. God forbid you have a medical situation and need to cancel. There is no empathy from them. Spartan is a money hungry company. You need to pay to transfer your ticket and if it's more expensive then there's some other bogus fees. Please do your research before paying them. They should be going out of business soon.Review from Jon R
1 star03/08/2024
All the poor reviews below are accurate ***** Very poor customer service. We purchased over $1,000 dollars in tickets for an event this year. We needed to move *********** to a later event due to someone on our team separating their shoulder. They take forever to respond to emails and that is the only way to communicate. It took over a week to try and transfer a ticket to another event. Once they finally got the transfer working it was going to cost $68 dollars per ticket to transfer them. The original cost of the tickets were $98 per ticket. Talk about a scam. Super stressful to work with these people. Original ticket cost $98 dollars Cost to transfer the ticket. . . . . $68 dollars.Review from Michael I
1 star12/18/2023
While in Abi ********* of the crew leader employee for spartan was bragging so much as if he was working for the Olympics. He then proceeded to complain about how sick he was the entire time because he was withdrawing he then proceeded to call me the * word over n over I would love to see some action taken on this issue.Review from Jason H
1 star10/20/2023
My son hurt himself during his last cross country meet, so I tried to refund my tickets and they told me no. My son has a direct hernia and a surgery consult. I didn't realize they were such a shady and unethical organization until I started reading the other comments. I will not participate in another event with them. I will also be filling a report with the ** and see if they can get banned from the state.Review from Wendy H
1 star10/17/2023
Spartan upcoming Oct 22,2023. Registered June and took out cancellation insurance in case I could not attend. Very disappointed I cannot participate. Spartan refuses to issue me a refund. Do not attend this event do not pay cancellation insurance as they will not honour. This company should be ashamed of themselves. Will be contacting social media and whoever will listen to me. Do not want this happening to someone else. Looks like its happened to many many people who registered. Disgraceful.Review from Kristie N
1 star05/05/2023
My friends and I were signed up for a race in 4/29/23 in **. We were going to drive two hours from ***. The weather ended up being really bad that morning. We couldnt even see while we were driving so we decided to turn back. We didnt want to get into an accident, it was so hazardous outside. There is no number to call so we had to email that due to the hazardous conditions, we cant make it. They responded days later offering no refund and no opportunity to transfer it to another race. They were not understanding at all and unhelpful.Review from Mindy S
1 star04/28/2023
Spartan postponed my race from March to April (and changed the venue), then again from April to November. I wont even be in the same state 7 months from now!!! The $182 I paid has disappeared from the site as if I never paid it, so I cant even forward the money to pay for another event (and even if I could they charge another $35.Of course they are going to cancel events with a no refund policy - look how much money they make to provide absolutely nothing. I have completed one race with Spartan in December 2022 and loved it, but I refuse to give them any more money for absolutely nothing in return. Spartan is operating unethically.Review from Vladimir L
1 star04/11/2023
Spartan *** has rescheduled my race which originally was supposed to take place in ****** ** to ******** **. Now they've canceled that rave due to weather conditions even though this weekend, the weather is sunny and flood warning are issued. My page of upcoming events is empty. Please be warned. If you reschedule your race more than once you lose all your money you've paid and literally have to pa y a full price for the 2nd reschedule. It happened to me twice. I have emailed them twice about their cancelation, they still haven't responded. I'll be contacting the attorney General of my state. This company desreves less than a one star rating.Review from Hitomi W
1 star12/20/2022
After 4 weeks of emailing customer service, 12 emails and filing a complaint to the ******** attorney general, I finally received a refund for a race they cancelled. I pre purchased race tickets (spent $200) for a ******** race in July 2022 and Spartan cancelled the race in October 2022. I followed the directions in the email but they only sent me a partial refund of 2 tickets. I went back and forth with customer service via email and they insisted that they couldnt refund the kids passes and processing fees. My friend suggested that I file a claim with the MI attorney general. I did that and finally got a full refund. If you pre purchase your tickets and they cancel, don't expect that they will do the right thing to refund your money!
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