Customer ReviewsforNewbury Tailoring Company

They are amazing tailors with great customer service. I had my bridesmaid dress hemmed and they were able to rush it in a week. I forgot they close 4pm and realized at 5pm that I needed to pick up my dress, and I had a flight the next day at 9am. They came back to the store that night and let me pick up my dress after hours. They are so nice and easily worth the cost.

This place has gone downhill over the years. After my last experience, I would not bring any luxury clothes or wedding dresses to this place to have altered unless you want your clothes botched. In June, I came in to have my Bandage dress tailored for a wedding. It was pretty basic work. I requested to see the owner ****** since he worked on my clothes in the past. Boy was that a mistake. The dress was a little big so I asked him to shorten the sleeves and hem the bottom.My biggest gripe at the time was that it took two weeks for me to get my dress back. When I tried to inquire about it, the receptionist ***** refused to let me speak to the owner, and would put me on hold for long periods so I would hang up. Then would pretend that she forgot that I was on the line when I called back.When I finally got my dress the first thing I did was speak to the owner ****** to complain about the rude woman and her lack of customer service. I explained to him that if it wasnt for my long history coming to his tailor, I would have given them a negative review. So I went to an event last summer, wore the dress and didnt notice anything amiss at the time. A few months later, I went to wear the dress again for another occasion (this would have been my second time wearing it) and noticed that one of the sleeves unraveled where the trailer stitched it.So, I called Newbury Tailoring to speak to ****** and hear what he had to say since it was a dress worth a thousand dollars and the s**** up was on their end.When I called, a man answered and said ****** was there and that he would put him on the line. Then the receptionist ***** answered and she was already on defense mode. She stated that they would not fix the sleeve for free because it had been a few months. I asked her to let me speak to ****** so he could make the decision on what he thought was best for the dress. She went on to tell me that she makes the decisions their. Then texted me and said that she did not want me to return.How convenient, botch someones expensive dress thats been going there for years and then take zero accountability. Lucky for me thier are plenty of qualified white glove tailors in ******. I would not recommend this tailor to anyone. It is poorly ran and the tailors do sub-par work. As for their customer service its horrible and they do not value their customers.