243 Customer Reviews
- Date
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Review from Jim M
5 stars07/13/2024
Community phone bent over backwards trying to help me. I appreciate that very much.Review from John M
1 star07/13/2024
Community Phone is a RIP OFF. i paid for a years service. Never got any service even after a month of trouble calls them blaming my equipment. They finally admitted their supplied card was at fault, I have returned their equipment and asked for a refund as they provided no service. Have yet to receive. Nothing but three months of headache and missed calls. Funny after going to competitor my equipment works fine. I would avoid this company all together.Review from barbara a
5 stars07/06/2024
Very helpful & pleasant! The representative answered all my questions & was very knowledgeable.Review from Nicholas M
5 stars07/01/2024
Wonderful support. We never had any problems with the service.Review from Matt N
5 stars06/30/2024
I received excellent, professional, and fast service. I love this phone company.Review from Grady B
5 stars06/29/2024
I called to cancel service as I no longer needed it. It was easy peasy!Review from Phillip H
5 stars06/20/2024
A five-star customer service. I called in on June 18, 2024 to discontinue my landline service because nowadays I do not use the line so frequently. The process was complete in less than five minutes. A refund was issued in the same day. It is much better than dealing with ******* where a refund was released at least a month later. Note that if you have service for more than a year, you cannot return the equipments for refund. I would do business with CP again.Review from Jennifer F
5 stars06/16/2024
Hesitant but Happy! I noticed a few unhappy folks and was hesitant about Community Phone. But I went for it anyway since there's no contract. From the sign-up process to getting my equipment in the mail, set-up was so easy! I'm an entrepreneur and wanted a separate number for my consulting business in my office, and I also wanted a personal line for my mother (70+). What I'm most looking forward to is their app so i can see missed calls and voicemails when I'm traveling (but haven't gotten around to downloading it yet). When I have had questions about options for additional lines, or how things works, or discount opportunities, it was 1000x easier than dealing with my past provider.
Community Phone Response
06/17/2024
Hi ***! Thanks for posting this review, we really appreciate it. We are so excited to have you as a member of our community and look forward to continuing to earn to your five stars. Best, ***** at Community PhoneReview from SHAR D
1 star06/15/2024
POOR EXPERIENCE TRYING TO STOP SERVICE. They have poor business practices. Even after numerous requests, they REFUSE to stop this service and continue to charge my credit card. What do you have to do to get these folks to understand English? They obviously do not understand words such as STOP or DISCONTINUE. Or perhaps this is how Community Phone trains their service representatives! AND HAVE CHARGED MY CARD AGAIN!CUSTOMER on JUNE 13th wrote:Please Discontinue this service. JE*** (Community Phone)Billing DepartmentCommunity Phone Response
06/17/2024
Hello, Thanks for letting us know what's been going on. I'm sincerely sorry for the confusion on our end and that you've had a hard time getting this sorted. Our team was able to speak with your neighbor this morning, and she confirmed she would like to continue service and can take over the invoices. Your credit card information has been removed and will not be charged again. Your neighbor said she would sort past bills with you directly, but please have her reach out if there's anything we can do to help. Thanks for getting your neighbor connected with Community Phone and for giving us a chance to make this right, ***** from Community Phone
Review from Hue P
5 stars06/14/2024
Excellent services: customer services good, technical support good,In general We are very satisfied all your services.So why We rate your services 10Community Phone Response
06/17/2024
Hi Hue! Thanks so much for this review. We rate you 10 as a customer! We're so lucky to be your ********************** company, ***** at Community Phone
Customer Review Rating
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