ComplaintsforRentGrow, Inc.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I applied for an apartment (******* at ********* in *********, **). They got back to me stating that because Rentgrow sent a report stating I had NSF fees I was not able to obtain an apartment. I called my apartment property, the bank I use, and Experian, for them to all tell me that there is no negative report on my payments or credit. I am trying to figure out where RentGrow got their misinformation. Their report prevented me from obtaining an apartment and could block me from others. How is their report not matching with ********************* even though that is supposedly where they get their information? This appears to be that RenGrow is predatory and causing many people to not get apartments

  

  Business response

  07/12/2024

  Thank you for opportunity to address your concerns. We understand that you contacted RentGrows Consumer Relations team and that a dispute was submitted on your behalf the agency that reported this information to RentGrow. We further understand that your dispute has been resolved and that the Consumer Relations team will contact you with additional details about your dispute results. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus (Experian, TransUnion, or Equifax). RentGrow does not have any say in whether an applicant is qualified to rent any particular property; rather, the property where you applied (not RentGrow) decides what information they want to consider about their applicants and makes all rental decisions based on that information. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are falsely reporting on my report an eviction case that no longer assists and refuse to correct it causing monetary damages. This case no longer exists and was removed from my wife's report but not mine which is ridiculous

  

  Business response

  07/09/2024

  Thank you for reaching out to share your concerns. We understand that you contacted RentGrows Consumer Relations team and that a dispute was submitted on your behalf to the agency that reported this civil information to RentGrow. We further understand that your dispute has been resolved and the civil information is no longer being included in your tenant screening information. The Consumer Relations team will contact you with additional information about your dispute results. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow does not have any say in whether an applicant is qualified to rent any particular property; rather, the property where you applied (not RentGrow) decides what information they want to consider about their applicants and makes all rental decisions based on that information. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name *************************** the last four of my social security number is 2962. I recently was denied for an apartment at ********* at ******** on 6/18/24. I received my Tenant Screening Report and was appalled that RentGrow is reporting fraudulent information that do not belong to me. Did you confirm my full identifiable infortmation as in my full social security number, my full date of birth and my personal identification? You must not have because you would not have posted this information in my consumer file. You are reporting 3 evictions under PREMIUM NATIONAL CIVIL COURT RECORDS SEARCH and they are the following: Case #: EV186100481072 Plaintiff: BEL ******* HOLDINGS LLC, Case #: EV186100419403 *************************** and Case #: ************ Plaintiff: SYNC AT *********** LP. I HAVE NEVER LIVED IN THOSE PLACES. I have attached with this complaint a copy of my FTC Identity Theft Report. The Federal Credit Report Act Under 15 U.S. Code 1681e - Compliance procedures (b) Accuracy of report. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. I have attached with this complaint a copy of FTC Identity Theft Report. Also 15 U.S. Code 1681c2 - Block of information resulting from identity theft. (a)Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of(1)appropriate proof of the identity of the consumer;(2)a copy of an identity theft report;(3)the identification of such information by the consumer; and by the consumer. PLEASE REMOVE THIS FRAUDULENT INFORMATION FROM MY FILE WITHIN 4 DAYS OF RECEIVING MY IDENTITY THEFT REPORT PER FEDERAL LAW.

  

  Business response

  06/28/2024

  Thank you for sharing your concerns with us. We understand that you may have been the victim of identity theft and have provided us with an identity theft report. We also understand that the Consumer Relations team has been in contact with you and initiated a dispute on your behalf with the documentation you provided to RentGrow. Your dispute is now complete, and the Consumer Relations team notified you about your updated civil information via email.
  
  RentGrow takes its obligations under the Fair Credit Reporting Act (FCRA) very seriously. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions.
  
  If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, and you can always visit www.rentgrow.com anytime for other helpful and important information. 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello my name is ************************* and these companies are circulating my data without my consent pursuant to 15 U.S. Code 1681b(2). I do not give them my consent permission or authorization to report anything about me in anyway. To do so will show their acceptance to pay me no less than $2,500 in monthly payments.

  

  Business response

  06/27/2024

  Thank you for the opportunity to respond to your concerns. Please bear in mind that RentGrow provides consumer information, such as credit history information, from one or more of the three nationwide credit bureaus to its property management clients in response to their request for such background information in connection to a consumers rental application. RentGrow itself does not manage or rent any property, set applicant eligibility requirements, or make rental decisions. We understand that a member of RentGrows Consumer Relations team has contacted you directly to provide details on how to obtain a copy of your tenant screening information and how to initiate a dispute. If you still have questions you can call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday.You can also visit www.rentgrow.com anytime for other helpful and important information.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I applied to an apartment complex and was denied. I immediately emailed the dispute application along with documents several times. I even faxed a copy of the letter and my documents on June 13,2024. I called and the agent stated everything and the way it was submitted through fax and email was fine. The next day I got an email stating it was not fine every time I dispute. Im so frustrated and I need to move soon. I cant ever get emailed back or answers on the phone! This business is terrible.

  

  Business response

  06/21/2024

  Thank you for the opportunity to respond to this review. We understand you have been in touch with RentGrows Consumer Relations team and based on the information you provided, your dispute is valid and was submitted to Experian for processing. The Consumer Relations team has sent you an email about the dispute process and will keep you updated directly.  Please note that RentGrow does not set any rental criteria or make any rental decisions. Rather, the property where you applied is solely responsible for setting their rental qualification criteria and making all rental decisions. Additionally, RentGrow obtains consumer information from one or more of the three major credit reporting agencies and other third-party data providers. If you have any other questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

  Customer response

  06/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was just denied an application and they used to this same third-party company when I went to dispute my credit report I was able to see that the reason I was getting denied was because of a rental collection account. This collection account was disputed via Credit Karma as well as Experian 12 months ago and was successfully removed from my credit report. I disputed this on the rent grow company website as well as sent in proof showing that the account has in fact been removed from my credit report, but I was told that it could take 30 days for rent Grow to reflect this. We only have about 45 days before we have to move. This is insane. This should not be on my credit and I have to wait 30 days for a dispute that isnt on my current credit karma or Experian that I check everyday.

  

  Business response

  06/21/2024

  Thank you for reaching out. We understand RentGrows Consumer Relations team has been in contact with you directly, and that your dispute is currently in progress with the agency that reported this credit information to RentGrow. The Consumer Relations team will contact you with additional information when your dispute is resolved. Please note that RentGrow reports consumer information, such as credit history information, from one or more of the three nationwide credit bureaus (Experian, TransUnion, or Equifax). Although RentGrow cannot control how quickly Experian completes its investigation, we will help make sure Experian does their job within the time limits required by law. We are also here to answer any questions you may have about the process. If you have any other questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 7, 2024 I received a report from Rentgrow pulled from experian credit report in reference to a denied application. I used this screening report in accordance to my fcra rights and protections to file a dispute. My dispute was never resolved after waiting 35 days or so, I decided to fix my report myself and contacted the debt collection agencies myself. Based on the information provided to me I successfully had the inaccurate information removed & called to tell rentgrow about this. Property told me to reapply. Im denied again and given a second credit screening this time with more inaccurate information. Very suspicious, apartment community is saying rentgrow is denying my application. Rentgrow is saying thats not true, the property manager is denying my applications. Im not even sure whats going on and why does my report keep changing almost by design? Im very concerned about my civil rights and protections by violated by all parties involved. Why am I being lied to? Its giving serious discrimination violations Im definitely concerned

  

  Business response

  06/18/2024

  Thank you for the opportunity to respond to this complaint. We understand that your credit information dispute was processed, and that RentGrows Consumer Relations team contacted you about the results. RentGrow also contacted the property directly to notify them of the dispute results.  Please note that RentGrow obtains credit history information from a third-party consumer reporting agency and provides that information to property owners or managers. RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information. 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a rental application to ********************** in rapid city, **. I was denied as a result of previous charge offs and a vehicle repossession. The charge offs (2 in total) amounted to less than $1200 and were over 3 years old. The vehicle repo was NOT a repossession but rather a voluntary surrender of the vehicle (which has been disputed with the credit bureus) *** to the situation surrounding the voluntary surrender. Further the credit bureau rentgrow pulls from has my payment history on that vehicle listed as 60 days late 10 times when that is untrue (which again i have a dispute with the bureau filed and confirmation numbers of the disputes. These credit hiccups aside I have over 7 years of rental history without a single missed rent payment and make more than 3x the rent of the property. The property manager informed me they cannot override rentgrow's decision to deny my application and I must dispute the information with rentgrow, I have attempted to do this but for the last 3 days I have not been able to get ahold of anyone on their phone number, yesterday I spent 3 hours on hold from 3pm mt to 6pm when their office hours closed and the line went dead the property manager cannot override rentgrows "risk assessment" without rentgrows approval but I cannot dispute anything because I cannot speak to anyone. The property manager even told me after we discussed the negative items on my screening report they WANT ME TO LIVE THERE, however YARDI won't allow them to override rentgrows decision. I have 60 days to find a place to live and cannot continue paying application fees to be denied because rentgrow uses the only credit bureau that hasn't corrected my dispute regarding the voluntary vehicle surrender or the incorrectly reported late payments, and there is no way to contact rentgrow about the is*** and speak to the individual who "assessed my risk level".

  

  Business response

  06/12/2024

  Thank you for the opportunity to respond to this review. We understand you have been in touch with RentGrows Consumer Relations team and based on the information you provided, RentGrows Consumer Relations team has initiated, on your behalf, disputes with the sources of the information that were reported about you. The Consumer Relations team has sent you an email about the dispute process and will keep you updated directly.  Please note that RentGrow does not set any rental criteria or make any rental decisions. Rather, the property where you applied is solely responsible for setting their rental qualification criteria and making all rental decisions. Additionally, RentGrow obtains consumer information from one or more of the three major credit reporting agencies and other third-party data providers. If you have any other questions or concerns,please call us at ************** between 9:00 AM to 8:30 PM Eastern Time,Monday through Friday, and you can always visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

  Customer response

  06/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  The only opportunity I've had to speak to anyone was AFTER submitting this complaint, the phone number goes unanswered, the website is garbage, and the individual I did speak with refused to give me information and refused to accept proof of the information I disputed.

  
  FAQ
  
  Regards,

  ******

   

   

  

  Business response

  06/19/2024

  Thank you for sharing your concerns with us once again. We understand RentGrows Consumer Relations team contacted you directly, and that they initiated a dispute on your behalf, which has been forwarded to Experian for investigation. RentGrow will be in touch with you as soon as we hear from Experian. Although RentGrow cannot control how quickly Experian completes its investigation, we will help make sure Experian does their job within the time limits required by law. We are also here to answer any questions you may have about the process. Please note that RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions.  Again, RentGrow will be in touch as soon as we hear from Experian, but if you have any questions about the process please feel free to call us at ************** between 9:00 AM to 8:30 PM Eastern Time,Monday through Friday. For other helpful information, you can visit www.rentgrow.com anytime.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company provided a screening report to Apartments at **************** that stated that I had adverse civil court actions. This is not accurate. I have zero judgements from my current landlord , never went to court and paid every late fee and rent due for the 3 yrs as a resident of ******************. Every ten day late notice ever issued was cancel and dismissed prior to a court date. This should be stated in the report. The same applies for my former residence ***************** Apts. I owed no monies, was never in court and received my security deposit back and was able to qualify to move into ******************. I need this to be corrected immediately and reported to Apt at **************** and any other apt that this adverse report was given to. I have given notice to vacate my current residence and could be homeless by June 28th if immediate action is not taken. This is unfair and highly damaging in such a critical time. There are a lot of negative reviews against this company and in a highly competitive rental market. It appears that there might be a coordinated attempt by this company and its clients, property mgmt companies to take advantage of consumers, by encouraging people with less than perfect credit to apply for rental units and pay application fees knowing that they have already assigned the unit to other applicants and then they use this company to issue adverse letters to justify denials. If this is what is happening it needs to stop as it will be discovered and can result in legal action being taken. Court cases that are noted as dismissed with no judgment should never be included in adverse actions. Finally it stated that I had high collections on my credit report. I have a total of 5 closed accounts and zero were ever in collections. I have 4 open accounts that are all in good standing.. this is also a misleading statement.

  

  Business response

  06/11/2024

  Thank you for the opportunity to address your concerns. We understand that your civil court record dispute was processed on June 11, 2024,and that RentGrows Consumer Relations team contacted you about the results.RentGrow also contacted the property directly to notify them of the dispute results. Regarding credit information, please understand that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants comes from third party consumer reporting agencies.Lastly, RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions.Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at www.rentgrow.com or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

  Customer response

  06/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I have provided an countless proof of irrefutable evidence to Rent Grow to prove that the 4 cases and 3 collections account the used as criterion to screen me and issue adverse action letter that is preventing me from being approve for an apt rental  were base on erroneous information, yet they refused to consider the evidence and issue an updated screening report. I am also deeply concerned that my private data is being farmed out to other third party vendors in other states that are not qualified to evaluate court records and notations in the state where I reside. I obtained evidence directly from the property manager that their attorneys did file to vacate a judgment entered in error against me, yet the third party vendor look at that updated filing and interpreted it incorrectly. I am asking that Rent Grow please consider the evidence that I provided directly from the two properties they cited in their adverse screening and issue a revise screening, removing the adverse civil court history from my record and refrain fro stating that I have a high level of collections accounts, when in fact it was  three accounts totaling $2132  one of which I disputed as paid off. And the other 2 I have since contacted the vendor to set up a payment arrangement.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  07/01/2024

  Thank you for sharing your concerns with us once again. We understand that the Consumer Relations team has been in contact with you and initiated a credit dispute with Experian on your behalf. Your dispute is now complete, and the Consumer Relations team notified you about your updated results via email. We also understand you have been in contact with ******************************** (CIC) regarding your civil court history dispute and that they provided you with information on the status of the disputed records as well as how to remedy them directly with the court.Lastly, please understand that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants comes from third party consumer reporting agencies (like Experian and CIC), so other than processing your dispute with these agencies there are no additional steps RentGrow can take. If you have any other questions, please call us at ************* between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, and you can always visit www.rentgrow.com anytime for other helpful information.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RentGrow is reporting inaccurate public record, civil record, and collections history of my tenant screening report, resulting in me being denied for an apartment. In addition, RentGrow is reporting inaccurate and unverified credit history, which also adversely affected my rental application. I am demanding this inaccurate information to be removed from my RentGrow report.

  

  Business response

  06/06/2024

  Thank you for the opportunity to respond to your concerns.We understand that you contacted RentGrows Consumer Relations team and that a dispute has been submitted on your behalf with the agency that reported this information to RentGrow. The Consumer Relations team will contact you with additional information when your dispute is resolved. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow does not have any say in whether an applicant is qualified to rent any particular property; rather, the property where you applied (not RentGrow) decides what information they want to consider about their applicants and makes all rental decisions based on that information. If you have questions regarding your pending dispute, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

  Customer response

  06/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩