ComplaintsforTeaching House Incorporated

• Initial Complaint

  12/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am attempting to receive an amicable refund, with nullification of the attached agreement. No services were rendered, so they have not earned their wages. As such, I only request good customer service and for the funds to be returned.

  Customer response

  01/07/2024

  I have not heard from the business in response to my complaint.

  Business response

  01/09/2024

  The following communication has been sent to the student regarding their request for refund. The date for program withdrawal to be eligible for refund is 10 business days as indicated on the enrollment agreement (which was signed by the student). 

  
  The student had withdrawn from the ***** program on December 22 2023. The program started on January 5, ****. There are two national holidays (Christmas December 25, 2023 and New Years January 1 ****) which the schools are closed and staff are not working. Therefore, there are only 8 business ahead of the course. This confirms that the student is not eligible for a refund based on the signed enrollment agreements.
  However, Teaching House has extended a refund for the tuition portion of the program ($2,195). 
  The student has agreed to the above refund and has signed the refund confirmation letter.
  
  
  
  From: *********************** TH
  Sent: Tuesday, January 9, **** 9:52 AM
  To: **************** <****************>
  Subject: ***** online EST January 5 part-time extensive
  
  Good morning *****,
  
  I hope you are doing well. I am contacting regarding your recent withdrawal from the ***** course set to start on January 5, ****.
  
  As you can imagine, ahead of a new course starting and the holidays, we received your withdrawal request all within a short period of time. The standard notice of withdrawal to be eligible for a refund is 10 business days or more ahead of the commencement of a course.
  
  As your request had come in just before the holidays, our team had reviewed the calendar and confirmed that your withdrawal request had fallen within less than 10 business days considering the Christmas and New Year national holidays. 
  
  Considering this, it is expectational that we have two national holidays throughout the year so close together. Teaching House will make an expectation in this case and extend the refund for the tuition of the program ($2,195) not including the $200 registration fee (non-refundable).
  Our administrative team will send a refund withdrawal letter via email for your confirmation. The refund will be returned to the original payment method.
  Should you have any questions, please feel free to let us know.
  Thank you,
  **********************;

  Customer response

  01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩