![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFullWell, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 6/10/2024. Before placing the order, I updated the payment information and changed my payment method from my debit card to a credit card. My receipt showed that the order had been placed with the credit card. However, when I checked my checking account, it showed a charge from FullWell for $109.14 charged to my debit card. I immediately contacted the company and tried to see what was going on. They offered to cancel the original order and place a new order using the correct card. I said that was fine. ******* (whom I spoke to) said she had canceled the first order and placed a new order using the updated card information. But when I checked my checking account the following day, I now had two charges from FullWell for $109.14 each. This ******** my account. I immediately attempted to contact the company again, but did not hear anything back. This morning I checked again, and both charges have been completed with my bank, along with two $36 overdraft fees. Their error has now cost me $290.28. I attempted to contact the company again this morning, but have still not heard anything back.Business response
06/24/2024
Hi there
We refunded the customer on June 10 (see the screenshots from Shopify). We reached out to our subscription vendor and they discovered the originally issue was on their end with the payment processor. We also reached back out on June 12 to the customer to make sure we saw that her refund had initiated two days prior.
Customer response
06/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
177 Huntington Ave Ste 1703 PMB 95257
Boston, MA 02115-3153
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.