Business ProfileforCabinets to Go , LLC

I purchased a kitchen from Cabinets to go in ********** store. This includes kitchen cupboards and quartz countertop. Everything was great and I loved the finished product. However, within six - seven months a crack appeared in the quartz countertop. I called the company - ******************* and notified them about it. Several weeks later they said they would contact me for replacement. Then suddenly they changed their minds and ordered some kind of "Thermal shock Test." Someone from the company came to my house and rubbed red wax crayon on the surrounding area not on the crack. After this process. I did not hear back from them for a while. When I called they told me they will not replaced the countertop and I should contact Cabinets To Go.I contacted Cabinets To Go customer service and they started looking into my complain. After a couple of weeks. I called they told me the company will not replaced my countertop because it failed the "Thermal Shock Test" and the reason why it failed is because I placed hot pan on the countertop that is why it cracked.I DID NOT place any hot pan on the countertop. I told Cabinets To Go that I did not do such thing. I like the countertop and It cost a lot of money. They refused to believe me and refused to honor my request for replacement. Now I am left with a cracked countertop, which is getting longer and wider everyday, after paying $16,639.41 for the kitchen remodel. I would like BBB to have them replaced my quartz countertop, It is less than a year, the product is still under warranty. They should do the right thing and stand by their product. Please help me! This is not fair. I am looking forward to your help. Thank you.