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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been receiving CoolSculpting treatments at Laser MD for a while, spending nearly $20,000 at this clinic. During my appointment on August 6th, I felt mistreated, which led to a thermal event, leaving my skin with a large burn **** and a visible white grid pattern. I spoke with the manager, and her response was to apply moisturizer and sunblock, stating that she would check back with me in a month.Customer response
09/10/2024
Laser MD has not yet provided feedback on how to treat my damaged skin. And I have not yet received any refund for my remaining packages
Business response
09/12/2024
Good Morning,
We have spoken to the client. She is working with our Sales Director, ***** for resolution. ***** is amazing and the best point of contact for the client. We have also scheduled her a visit with our Nurse Administrator for assessment and further treatment plans.
Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Been a customer at ********************** in *********, have had a great experience with laser hair removal there. However, I called last night (7/30) to inquire about lip filler. I spoke with someone on the phone who had mentioned she could give me a discount on a lip filler. I was not informed that there was a final sale or no return policy, and this is not stated on your website anywhere either. It has been less than 24 hours and I have decided that I should not have been told to purchase a syringe of filler without an in person consultation - I told her on the phone I was still unsure if I wanted it as Ive never gotten filler, and I also explained that I may do a lip flip or something else instead. I called this morning and the receptionist said she will send the message along, I then called what I thought was headquarters but it was the Braintree location, she said she would write my name down and have the regional managers reach out to me about a refund. I want to get on top of this because its been less than 24 hours. If I choose to have lip filler it will be done with Laser MD Medspa, but I dont agree with my card being charged/purchasing a syringe prior to even having a consultation. I would like a refund for the price I paid, and then will come in for a consultation to see what is best for my lips.Business response
08/02/2024
We have refunded the client as she requested. She should be all set to close the complaint.Customer response
08/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I pre-purchased services at Young ******* Spa, whose parent company is Laser MD Med Spa (the service was 45 units of Botox, $461.25). The company closed the location in ***********, ** and I was told by the office a check will be mailed to my home. As of today, the refund was never issued. I have been in contact with the management team at both ***************** and Laser MD Med Spa who continue to promise the refund, but they are not delivering. I have been waiting for nearly 8 months and their teams have stopped responding my my emailsCustomer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************-****Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Laser Body MD Clinic on ********************* is a scam. Initially approached through a sponsored ad, their representative promised 0% financing, a $100 gift credit, and up to 80% off services. During my consultation with ********, who acted as a salesperson, she pressured me into signing up. She claimed an 80% discount and arranged 0% financing with an additional $500 qualifying amount. I paid $1000 immediately and was coerced into committing another $1000 by June 30. Feeling rushed, I signed several documents without full disclosure, and the promised $100 gift credit was never provided.The next day, I received a contract from Lendcare detailing a 20% interest rate and a $50 administrative fee, information ******** had not disclosed. When I contacted the clinic, they redirected responsibility to ********, insisting I resolve issues directly with her. ******** manipulated and asked me to pay $500 more to cancel lendcare even though they said they can easily cancel if clinic asks them, When seeking managerial contact details, ******** and subsequent customer care representative ****** was rude and is forcing me to pay full payment of $2505.44, even though said I am not feeling safe and comfortable anymore These actions violate the Canada Consumer Protection Act, which grants consumers a cooling-off period to cancel agreements without penalty. I am entitled to cancel by submitting a cancellation letter, nullifying any associated financing agreements. The Act stipulates a 15-day refund period for most contracts and mandates refunds within 2 days for payday loans. Moreover, the clinics refusal to disclose full financial terms and misleading advertising practices constitute clear violations of consumer protection laws.In summary, Laser Body MD Clinics conduct is unlawful under the Canada Consumer Protection Act. They misrepresented financial terms, obstructed cancellation rights, and disregarded consumer rights, causing me significant distress and financial harm.Business response
06/12/2024
This is the wrong company. We are Laser MD Medspa the complaint is to Laser Body MD, in ******. Please address the complaint to the correct business.Customer response
06/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Mohlil ImranInitial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have had countless negative experiences with Laser MD Med Spa. I was very communicative in the beginning about my situation. I explained that I wanted to buy touch-up package of three laser hair removal treatments because I had received treatments on my legs and underarms in another state. I was promised this by a new staff, was not given a consultation before paying, and was not informed that the laser settings would be started over from the lowest setting. When I showed up in person, I was told that I would need to buy a full package of treatments and would not be refunded. After writing to complain, they gave me three complementary treatments, which resolved the issue. Later on, I decided to buy a full Brazilian laser hair removal package. I received all my treatments but was not content with the treatments or quality of care by the medical staff. I was treated by a different staff every time and they all treated the area differently. When I inquired about this, one staff said, "We all have the same training, everyone just has their own style". Managers have come and gone at the ********* location. I ended up being able to work with the now previous Director of Laser MD Med Spa, *******, to come up with a plan so that I would feel satisfied. I was going to be treated only by the manager at the ********* location for some complementary treatments. When it was time for my scheduled appointment, since I didn't get a confirmation, I called the day of to confirm I was going to be seen by the manager, **** (who ******* spoke highly of), and was told that she was no longer there. I reached out to ******* again asked for my money back as I was not willing to come up with another plan. I last spoke with ******* on 5/8. She said that I would see the money in my account on 5/13. I reached out to her today 5/16 as I did not hear from her. She informed me she no longer works there and to call the location and ask for a manager to call back. I want my money back.Customer response
06/15/2024
I have not heard from the business in response to my complaint. When the previous Laser MD Med Spa Director texted me that she left the company and to reach out to the ********* location and ask for a manager, I did that. I reached out to on 5/23/24 and spoke with *****. She told me to email the new Director, which I did and did not receive a reply. I reached back out to the ********* location on 6/5/24 and spoke with *******. I gave ******* a detailed report and she said she would speak to the new Director and get back to me. I still have not heard back.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In March of 2024 I purchased a series of micro needling from the Natick location at a cost of $1000.00. I had one appointment, but unfortunately when I arrived, they realized the machine was broken. I made another appointment, which was in April, but I had to cancel due to my sister, who is in the middle of breast cancer treatment, needing care. Since that time, I have been unable to make any appts. due to the health of my sister and the care she needs. I called the Natick location and they advised no refunds, with no assistance. I then emailed ******************, who I advised was in sales, several times, with no response. I've been a client for over five years and thought they had better customer service than this. I am seeking a refund due to the fact I am unable to make any appointments now or in the future due to the uncertainty of my sister's care.Business response
05/09/2024
Good ********************************* Manage *********************** reached out to ***** today, spoke with her about the refund, and apologized for the lack of communication. ****** issued a refund to *****'s card as she requested. Please consider this complaint to be resolved.
Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made an impulse decision to buy coolsculpting sessions on 3/27/24. Later that day, after they'd closed I emailed to cancel it as it changed my mind. I called the next day and was told no, they do not issue refunds, even though at this point they had provided no services.No one at any time ever mentioned that this was non cancelable or non refundable. I do not think it's reasonable to have no refund policy especially when someone messages the same day. Had this been disclosed, I would have mulled over the decision longer.I am seeking a full refund of $1,870.Business response
04/03/2024
After reading the information provided, we issued a refund in the amount of the purchase price.Customer response
04/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a Diamond Glow treatment on my face at Laser Med Spa, ************., ******* on March 26, 2024. It was my first time having such a treatment. At checkout, I paid $380 (plus tip), to cover that treatment and for 2 other treatments in the future. My skin did not react well to the treatment. It became blotchy and had several red dots. I called the MedSpa the next morning, on March 27. I explained the reaction I was experiencing and said I did not want to have any more treatments, because they seem to be harmful to my skin. I was informed that it is the policy of Laser MedSpa not to issue refunds; that I would have to select another service. I do not want to do that. I just want a refund for the prepaid but unused services. I am not asking for a refund for the service that was performed. There is nothing on the Laser Med Spa website about no refunds, nor did the technician inform me of the policy when I checked out. I have called 4 times to resolve this. I keep getting told that "someone" will call me. I asked for the name and number of the "someone" and was told that it is a personal cellphone number and they cannot give me the information.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am disappointed in the services provided at Laser MD Medspa in *********. After being mistreated during my first encounter there, the service continued to worsen. When I first began working with Laser MD Medspa, they skipped my consultation and a "new staff" told me that I could buy a touch-up package of 3 treatments since I started my laser hair treatments somewhere else. Upon arrival, I was demanded to buy a full package and that my money would not be refunded. Laser MD Medspa's website says, "Our friendly and expertly trained, licensed medical staff are under the guidance and supervision of a board-certified plastic surgeon." However, not one time was a licensed medical staff supervised by the board-certified plastic surgeon during my laser hair treatment sessions. I was seen by a different medical staff every time and each staff completed the laser treatments differently. That doesn't feel great when you are getting a full Brazilian laser hair treatment. Laser MD Medspa says, **** standard of care is constantly evolving, and we ensure that our staff strictly adheres to them." That does not seem to be true. I have gotten laser hair treatments elsewhere and have seen the same doctor every time so that they can work closely with their patient to effectively complete the process. I'm hoping I can be provided with an explanation and resolution to the services I have been provided.Business response
02/27/2024
Our Director of Sales has spoken to ***************************. She is meeting with our Clinic Manager in our ********* location and collaboratively they will design a treatment plan to meet her desired outcome. ****** will receive her treatments from the Clinic Manager to ensure consistency with a provider. She will be receiving an additional 6 treatments, at no additional charge. We look forward to continuing to serve ******.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A gift card was purchased for my wife for $800. They did not tell me that each gift card was allocated to specific services. So I purchased it for coolsculpting, not knowing it couldnt be used for something else. None of this was explained. They said they ran out of gift cards and this was the only thing they could help with. However this is not a service my wife can use. We called and asked to re-allocate the funds to another service. They said they cant do that and that I didnt have a gift card because there was no number listed and I only had a receipt. This is the paperwork I was provided. I called the store and was hung up on. I went to discuss at the store to which the women laughed in my face, declined to give me the name of the manager and even called the police. The police told me to file with the BBB and provided me with the name of the manager. I called the Braintree store and left a message for the manager, ***** to call me back. To provide a company with $800 (for free) as services cant be rendered and no refund or GC to be provided in its place is a very odd structure for a company. Its unfortunate they have stolen these funds from me. The police also told us to dispute the charges on our CC which is the next step. I know longer wish for any services at a location where the women treat customers in this way. I would not feel safe letting my wife go there alone. I would like a full refund at this time.Business response
01/04/2024
We are trying to identify the complainant at this time to reach out to confirm credit card information.Customer response
01/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
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